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CarMax Henderson - Now offering Curbside Pickup and Home Delivery

1000 W Warm Springs Rd Henderson, NV 89014

(2.6 out of 5) 7 Reviews
172881

Call (702) 475-3291
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday11:00 am-7:00 pm

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CarMax Henderson - Now offering Curbside Pickup and Home Delivery Inventory

CarMax Henderson - Now offering Curbside Pickup and Home Delivery Reviews

Ratings and reviews of CarMax Henderson - Now offering Curbside Pickup and Home Delivery are from Cars.com

Overall
2.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    DISAPPOINTMENT PERSONIFIED
    by jonesma47 from Lompoc, CA | September 01, 2020

    I had been watching a blue Genesis G70 with low miles and decided on Sunday, (08/30/20), after assurances from a telephone call that the pictures on the website were actual pictures of the car, to fly from California to Vegas and check the car out, with the intention to purchase the vehicle. I made an appointment for 11am on the 31st to see it. My initial impression was not good. The sales person, "Troy", acted as if I were someone who walked into a convenience store to buy a pack of gum. After about a 15 minute wait, I was taken out to view and test drive the G70. The car was completely covered with water spots with heavy mineral deposits. It hadn't been washed or vacuumed! Really?! A potential customer flies out, pays for hotel and your store can't even wash and vacuum the vehicle?! ASININE!!!

    Customer Service
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    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Beautiful photos belie poor condition of vehicle
    by Unhappy in AZ from Phoenix, AZ | June 10, 2020

    Came across a 2017 Genesis G90 for sale at Carmax in Henderson, NV. Though I live in Phoenix I decided to purchase the vehicle based on the beautiful photos and claims by Carmax of its pristine condition. However, when I arrived in Henderson I was dismayed to find that the vehicle interior and exterior had numerous gouges and scratches along with several very noticeable dents in the rear passenger door. Interestingly, the photos on Cars.com showed none of these defects. I elected to purchase the vehicle based on assurances from the sales management that the car would be remediated by the Gilbert, AZ Carmax facility. Today I brought the car to Carmax in Gilbert. Long story short they accomplished nothing, insisting that the door dents were within the acceptable range for the vehicle. Perhaps dents are acceptable them. They are most certainly not acceptable to me. Instead of the glowing image they project, I was disgusted to find that Carmax displays all the ugly and irritating cliches associated with used car dealers. I'll not be patronizing them again.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Satisfied Buyer for a 6th time.
    by Gary O'Neal from Bullhead Arizona | May 06, 2020

    This is my 6th BMW purchase d from this CarMax. Because of the Pandemic, this process is a little bit hectic. Lots of steps now to complete the purchase. The employees have to work a lot more to protect both the Buyer as well as the CarMax employees. I waited around a lot before I was able too complete my purchased. I was ok with that though as it was done for my safety. I would still come back again for any further purchases. The end result sent me home with my new 2016 BMW M5. I’m happy. Thank You!!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Looking for a nice use car
    by Harry smith from North Las Vegas | December 10, 2017

    I seen a lot of nice use cars and nice new cars will be back looking in about 90 days,

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    poor customer service
    by BD from Mesquite NV | February 13, 2017

    Went in they actually found us the perfect vehicle within minutes of arrival. We asked to compare to another vehicle. As the dealer pulled up the second vehicle he informed us another customer was buying the first vehicle. Then asked if we could wait to see if they actually were approved. They never took our phone number or acted like they wanted to help us find another vehicle. I'll never do business with them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    You must be kidding!
    by Jimlbc from Henderson, nv | January 31, 2014

    I can't believe people buy cars from this place! One walk through the lot and I found 3 that still had painters masking tape on the nose after being painted, and the paint jobs were horrible! Head lights on some were oxidized and clouded. There was even a car in the SHOW ROOM that was leaking oil! How stupid must we all be to walk into this place! I had some young kid there follow me around and ask a bunch of questions after I told him to leave me alone. What are they teaching their employees? Maybe they should teach them how to clean some cars.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Greatest Car Buying Experience By Far!!!!!
    by Hemi Lover from Henderson NV | November 06, 2011

    The greatest experience I have ever had with a dealership... I will forever buy my cars @ Carmax and I will tell everyone I know that they should buy there as well. The NO HASSEL way to buy a car!!!!

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 1 - 7 of 7 Reviews