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CarMax Greenville - Now offering Curbside Pickup

2800 Laurens Rd Greenville, SC 29607

(3.1 out of 5) 13 Reviews
172898

Call (864) 214-3404
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday12:00 pm-7:00 pm

Coming Soon!

CarMax Greenville - Now offering Curbside Pickup Inventory

CarMax Greenville - Now offering Curbside Pickup Reviews

Ratings and reviews of CarMax Greenville - Now offering Curbside Pickup are from Cars.com

Overall
3.1 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Awful experience
    by Todd from Greenville, SC | September 05, 2020

    The Pathfinder we bought started belching smoke, thankfully only days after purchase, so still within the 7 day period. We returned it and their mechanics were stumped, so they sent it over to the Nissan dealership. Sludge in the engine (which we later found out was metal shards). So much for their thorough inspection of vehicles. We found another comparable vehicle which we arranged to be sent from Georgia. Or so we thought. Waited and waited. Called Carmax and were told, "Oh, it will be here soon." Called again a few days later to find out someone else bought the car! Would not make any concessions to make this right, to offer us a similar vehicle at a similar price. Then it took repeated attempts to get our refund. A nightmare from beginning to end. Bought from the Nissan dealer and had a much better experience!

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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    LIARS
    by Esté from Greenville SC | March 04, 2020

    CARMAX GREENVILLE SC: since it will be a long review i make it fast for people who just wants a quick opinion: they lie: make sure to ask about any part that may have been replace (if so the serial number is not on it anymore) , if the car got in any accident, have a second opinion with other dealers about the price/ car they gave you ! ) DON'T think the name CARMAX = safety! ask to have the car check on every aspect (under also (very dirty and dusty) because LOTS OF LIES !! so : I bought a car 18 months ago : a toyota yaris from 2007, it was 86 000miles and I paid it 9500 $ i told them i wanted a safe and cheap car since i would sell it less than 2 years(VISA expire date ) after but they had nothing less expensive. I went there because i thought it was safer to go to a big company. so now (18 months later) i need to sell it: and they offered 2000$ first (then few hours later 3000$): i've add exactly 10 000 miles (so it's still less than 100 000 miles) HOW CAN THE PRICE DROP THAT MUCH ? form 9500 to 3000? moreover they never told me the car was involded in an accident (which i discovered thanks to other car dealers) they replaced some parts of the car (the truck by example) and didn't say anything about it (i wondered why my keys didn't work to open the truck and they told me it was because it was not the original keys)= LIES. I can keep going on about all the lies : they told me they give such a low offer because they don't sale car more than 10 years old, i went on their website : cars from 2008 (1 year different than mine), we are in 2020 ... so they do sale cars more older than 10 years old. Less than 2 months after buying the car i pressed the breaks stronger since two car almost got into an accident in front of me: my car did a whole turn on itself (didn't touch anything or anyone luckily) and then the ABS light turned on ... Suspicious .. Anyway i don't want anyone to loose as much so be extremely careful with them and... i guess other dealers too :)

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Car Buying Can Be Fun
    by Erin from Greenville, SC | June 18, 2018

    Raphael Tucker was amazing to work with while I was buying my car. From the first time he called to talk to me about the idea of buying a car he was professional, caring, and kind. Then when I was test driving cars and asking a million question he was patient and reassuring. By the end of the experience I had fun working with him and LOVED how Carmax takes care of people. I will forever be a Carmax buyer and I will totally be seeing Raphael Tucker again. Can't wait to tell everyone I know to go see Raphael Tucker.

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    We Will Never Go Back!
    by Nick C from Simpsonville SC | June 06, 2018

    My wife and I had just finished dinner at 9:pm and were discussing a new SUV. We went to the Greenville facility at 9:20pm and literally walked 2 isles, didn't even try to open any doors. Security came over the speaker and told us to leave the premise immediately! "You in the orange shirt" and another potential customer had driven up and was looking at trucks and over the speaker they say "In the white van...were closed.. Leave the premise immediately!" Neither he nor myself left very happy! We purchased a new $53k vehicle the next day from Sitton Buick who didn't mind us looking on their lot at 9:40pm I think if you don't want people looking at cars, you should put up a fence. I will never step foot on a CarMax lot or open another CarMax website other than to leave a negative review!!!!!!!

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    LOVE MY NEW CAR
    by Faith Messer from ANDERSON | May 22, 2018

    I was in the market for a newer smaller car and had searched everywhere. Seemed like no one could help me get in to my dream car. I finally decided I would try carmax and no regret whatsoever. They helped me find the exact car I wanted and the approval was fast and easy. Would reccomend to anyone shopping for a car.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Nurse
    by Pam from Greenville SC | May 20, 2018

    We went in to buy a used vehicle. The CSR was wonderful. We spent 7 hrs dealing with one thing after the other with paperwork. No matter what we had being proof of incomes, proof of residency, there was always something they couldn't use, something different needed. Of course all paperwork, Gov issued IDs were legit. It was just like the finance dept kept nit picking over everything, to the point it seemed as if they were trying everything to stop us from qualifying, mind you we had already been approved for the loan. Eventually after hrs of back and forth I said I was over it. The thing that bothers me is they told me to add the vehicle to my insurance. I ask "are you 100% everything is good to go" answer-"yes here's the vin, finance info just have them fax the binder". Paid $300 to add ins and within 10 min opps well here we go again they found something else. I cut my losses and walked. Needless to say I would not recommend anyone to do business there. They are the worst I have encountered.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Carmax Greenville & Rodney Jones are 5 stars!
    by Jennifer S. from Inman, SC | August 14, 2017

    We had a vehicle shipped from another location and it was such an easy, no hassle way of purchasing the car we'd been looking for! Rodney Jones was relaxed, no pressure, and funny! We enjoyed our time with him. The trade value on our old car was extremely fair & we were in and out in about 4 hours on a Friday night. Great experience all around!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    DISAPPOINTING EXPERIENCE SO FAR!
    by Mrs. Thomas from Greenville, SC | January 19, 2015

    My husband and I purchased a 2007 GMC ACADIA on August 9, 2014. The truck was beautiful, and the service was great. However, not even 30 days later our vehicle was in the shop due to a ball joint replacement and other minor details I can't recall. As soon as I noticed the clicking sound when I made a left turn I called "Lori" to schedule an appointment. At that time I was told they did not have any open appointments until two weeks later which was not good enough! The next day my husband and I ended up dropping the truck off at Carmax because the steering wheel was stuck in the left turn position. "Lori" in the service department told us "its good you guys brought it in when you did because the ball joint completely fell out when she drove it"! Brought the truck in December 2014 because it was hesitating to start or not cut on at all...made appointment with carmax for the next week all of a sudden the CHECK ENGINE LIGHT CAME ON. "Lori" let told us the battery was fine and in order to have the check engine light removed we need to pay a $250 deductabile with our extended warranty.Lori told us she got the code P0496 which was because of the check engine light..she NEVER told us the code was the "Evaporative Emissions System High Purge Flow". On January 11,2014 I spoke with the Manager at Carmax because again my vehicle would not start and made a clicking sound. The manager said take it to advance auto part to have the battery tested, if it was the battery they would reimburse us if we replace it. We found out at advance auto part it was the battery(the same battery carmax said was fine back in December). Advance auto parts also told us about the code p0496 was not directly related to the engine it was "emissions". We brought the vehicle in January 13,2014 and carmax was nice enough to change the battery. At that time I scheduled another appointment with on January 19,2014 "Lori" to have the problem fixed with the code p0496 I was told there would be NO CHARGE to fix this because it was covered under our extended warranty. To my disappointment when my husband arrived this morning to have the work done a very nasty service member by the name of "DaleProctor" said we needed to pay $250.0 per his notes from Lori. I asked to speak with him to clear things up and he was very disrespectful; when I asked to speak to Lori or his manager/supervisor he did not let me speak to anyanyone. I will not be doing business with Carkax any linger(even with the extended warranty) and I will advise anyone willing to listen to steer clear of the SERVICE DEPARTMENT!!!

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Superior Customer Service
    by Tara from Greenville, SC | October 21, 2014

    Best buying, selling and service center I've every experienced! They are doing it right! I rarely write these but am blown away by the staff and quality here!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    An amazing car-buying experience
    by Rqualls from Asheville, NC | September 01, 2014

    After dealing with a large, local car dealership in Asheville that offered no customer service and poor service all around, we took a chance and traveled to Greenville, SC. As a business owner and a former Customer Service Manager for several large US companies, I want to share my experience to show my over-all appreciation for Carmax of Greenville. After our horrible experience, we phoned Carmax where we were greeted by a friendly staff member, Mr. Faheem. From there when we arrived, Mr. Conroy assisted us in choosing a vehicle. His patience with us was phenomenal. From the time we walked in the door, our family felt welcomed and appreciated. Our 6 year old played all the time that we were completing our financing in the Carmax play area. I cannot tell you how stress-free this experience was for us! It was such a stark difference from our experience with a well-known dealer in Asheville that we had to take to writing a personal review. On top of everything, we secured better financing with Carmax and ended-up with a better, 2014 SUV! We loved it! Ms. Brittaney helped to complete our paper work and was again an added perk to the over-all experience (I think Naz has a new side kick!) Carmax, we thank you for an astounding car-buying experience. Your customer service and staff was unbeatable. We look forward to working with you and making you our #1 source for all of our family's future vehicle purchases.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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