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CarMax Gaithersburg - Now offering Curbside Pickup

16411 Shady Grove Rd Gaithersburg, MD 20877

(3.0 out of 5) 9 Reviews
172904

Call (301) 637-4365
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday11:00 am-7:00 pm

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CarMax Gaithersburg - Now offering Curbside Pickup Inventory

CarMax Gaithersburg - Now offering Curbside Pickup Reviews

Ratings and reviews of CarMax Gaithersburg - Now offering Curbside Pickup are from Cars.com

Overall
3.0 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (4.0 out of 5.0)
    Great experience, surprised with customer service
    by V. Patel from Laurel MD | January 06, 2020

    I am buying a used car after 8 years, and this was great experience. No haggle is what I care. I was not forced to buy GAP insurance or anything else. The only complaint is, the lady taking down payment at the cashier was hesitant to tell me the details of the transactions before making a payment and showing attitude, but everyone else was great. I highly recommend this carmax.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Do not buy your car from this CarMax
    by Zack from Bethesda, MD | November 25, 2018

    Avoid this CarMax dealership at all costs, because the sales people are bunch of liars and shady characters. Let me share with you of what happened. We wanted to buy a car and we were willing to walkout with a car if they treated us fairly. First of all, the car we liked had problems, and it was driving funny as well. So that that gave my wife a lot of suspicion, and kind of turned off a bit. We asked if they can address the issues of the car before we buy? They said it was not priority to fix the car unless we buy it! Who wants to buy a car with bunch of check engine lights on? No thanks! Also, the hold policy on their website states that it is good for seven days. Apparently, this CarMax doesn’t honor that policy, and the sales person gave us ten different answers about it. So you expected response from the management when we emailed them about the issue. We have heard nothing about the repair status and simply put the car back on the website. Bottom line, terrible service and experience at this CarMax dealership!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Hope's and dreams
    by Richard Walker from Harpers Ferry wv. | October 07, 2018

    Carmax is by far the best company that will go the extra mile to help you reach your Hope's and dreams and they did. Thank you.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Pick the right salesman
    by Felix Jones from Baltimore, MD | July 24, 2018

    Chris D'allessandro is a fckn magician. If you live in or anywhere near Maryland, & have bad or no credit at all. Call Carmax & ask for this dude.. YOU'LL THANK ME LATER.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Don’t sell your car here
    by Sarah from DC | March 05, 2018

    This is where you come if you’re willing to pay for convenience but you have to know it’s a major rip off. You are better off at a dealership and that’s really saying something Washington dc

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    UNHAPPY BUYER
    by MAC from MD | October 04, 2017

    THE WORST CAR BUYING EXPERIENCE I HAVE EVER HAD. CARMAX HAVE DRIVEN MY CAR MORE THAN I, I AM ON MY 4TH LOANER SINCE JUNE, CURRENT LOANER FOR ALMOST FOUR WEEKS. BEWARE

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Excellent Service
    by gscaria from Gaithersburg, MD | November 19, 2012

    The way car buying should be!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    charcoal honda
    by Honda Lady from Germantown, MD | August 11, 2012

    tayo was very professional, knowledgeable and compassionate about selling and presenting cars. He has the spirit of excellency. I went to a Criswell Honda with a check from my credit union and the salesman told me i didn't have enough for the car i wanted and told me to get a car that was 1 one older than the one i wanted to trade in. Because Tayo explained to me about increasing my loan check. As a result i was able to purchase a 2008 Honda accord in excellent condition. He sold my husband a car the same day.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Service Consultation
    by 2010 BMW from Crystal Spring, Pa | October 26, 2011

    We bought a BMW X3 from Carmax Ellicot City with extended warranty, But when we took it to this location Service Manager was not available to talk to. The supervisor did not care about where we came from. We contacted Ellicot City Carmax and was asked to go to the nearest location which was Rockville. Since we travelled from Pa they wanted us to leave the car at Rockville and come back the next day. When asked about a loaner car the supervisor said that they do not provide loaner cars. He suggested that we take it to the BMW dealer who could provide one. Why did we get the extended warranty from Carmax? Seems like it is another ripoff. Agee

    Customer Service
    Quality of Repair
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    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 1 - 9 of 9 Reviews