CarMax Ft. Myers - Now offering Curbside Pickup and Home Delivery

CarMax Ft. Myers - Now offering Curbside Pickup and Home Delivery Reviews

Ratings and reviews of CarMax Ft. Myers - Now offering Curbside Pickup and Home Delivery are from Cars.com

• (2.0 out of 5.0)

  Buyer Beware

  by Robert from Fort Myers, Florida | December 27, 2020

  After waiting over a half an hour past my appointment time, I finally was able to speak to a sales representative. The vehicle I was interested in was advertised as “no accidents” on their car report. After doing my own research CarFax showed two minor accidents. It was obvious when looking at the bumper a collision had occurred. I was still interested in the vehicle but not at the inflated price they were asking. They were $2500 over blue book value. I was told that the vehicle was “certified” (90 days isn’t a warranty worth a few grand) and I should be looking at that price. Still the vehicle was $1000 over that price. They then told me that CarMax doesn’t negotiate. I guess that policy allows them to rip customers off. Do your own research on any vehicle bought from CarMax. Obviously they are happy with overcharging you and not being honest.

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Fabulous service! Thanks, Nick!

  by Samantha F from Cape Coral | August 28, 2019

  Just bought a new car today at Car Max, and actually traded in my car that I previously bought from Car Max 2 years ago. I worked with Nick, who was absolutely wonderful from start to finish! I had talked to him yesterday while getting my car appraised and when we tried to set an appointment for me to come back to look at a car, we realized we worked almost the exact same hours. Nick so kindly offered to stay late so I could come at a time convenient to me. He did everything he could to make my experience as great as it could be, and he truly did an awesome job! He even ended up staying 3 hours after his shift was supposed to end, but he was so cheerful, you never would have known! Anyone looking for a car, definitely see Nick @ Car Max! He's not "just another car salesman" .. he's honest and helpful and gives great customer service!

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  they are a joke

  by joshua floyd from mission texas | June 12, 2019

  idiots who do nothing but lie sad they aren't out of buisness i wouldn't by a car from them if it was free free free

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Amazing/Fast Service!

  by Karol from Fort Myers Fl | May 28, 2019

  I had been searching for a car in many dealerships around the area and for one reason or the other it would not work out, at Carmax it was a totally different experience from the moment I walked in. Ricardo Barsesa was an amazing sales Man he helped me find the car I wanted and after that it was the easiest/Fastest process ever! They are Amazing.

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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Sold my late Father's car

  by Kathleen from Poland, Ohio | July 09, 2018

  This company bends over backwards to accommodate their customers. Every time I see one of their commercials on tv I get a good feeling becuse of my experience.

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  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Poor Service

  by Carmax from Fort Myers, Fl | June 16, 2018

  We are right at 30 days our new purchase is acting up and there is no service on the weekends. I called concerned and a young lady answered and told me that there is nothing they can do and I need to call back on Monday. Asked if she could make me an appointment and she said call back on Monday. What a joke!!!!

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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Best car place ever

  by Dahlia Vanderwoude from Fort myers | May 18, 2018

  I was selling my car. They gentleman that helped me (Reggie as I remember) was so kind. He was on point with everything very well versed in his field. More then that he was fun to talk to it was more like having a friend there with me then a car Max employee.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  2017 Fusion

  by Shandel from Cape Coral,FL | March 04, 2018

  Was interested in a Ford Fusion 2017 that only had 8,000 Miles and they did a free transfer from Tampa to Fort Myers and I walked out with a new car

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Ford 150

  by Kdf legend from Naples Florida | December 11, 2017

  Got a great truck at a fair price with a decent value on trade in. All sales people [Justin and Dee] were very helpful w/o pressure. First time shopper there but won’t be last!

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  great service

  by Tina from Fort Myers,FL | March 05, 2017

  Great Customer Service. They gave me information I needed for my car search.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
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