CarMax Fresno - Now offering Curbside Pickup and Home Delivery

CarMax Fresno - Now offering Curbside Pickup and Home Delivery Reviews

Ratings and reviews of CarMax Fresno - Now offering Curbside Pickup and Home Delivery are from Cars.com

• (1.0 out of 5.0)

  Bad costumer service

  by Gabe from fresno | January 02, 2020

  When in to buy a car, but I wanted to test drive it first. So I check in at the front and the lady told me it would be a 20 to 30 minute wait, so I said it was fine, ill just go ahead and see what else is in the lot. An hour later nothing, so I went back inside and all I see is a lot of employees on there phone or just talking to each other and not doing anything. So I ask if they forgot about me, they told me I was still on the list. I was like ill give them 10 minutes more and nothing. So I left! 40 minutes later after I left I receive a phone call from them. This is ridiculous! I know I could make an appointment but that is a long time for waiting when they have all this employees not doing anything!

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Boss 302

  by Jesse from Fresno Ca | October 09, 2019

  Called and had the car shipped to Fresno from another location. Went in to the location to buy the car as I wanted for 1 hour for the sales person to get the manager went to take another look at the car wile waiting. I noticed the license plate was not even mounted in the center of the car in the front. I left and saved my money and went else where to get the same car.

  Customer Service
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  Buying Process
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Wanted to speak to a sales manager

  by Aaron from Fresno California | November 06, 2018

  Called 4 times - put on hold each time, then after 4-5 min. would get hung up on. Would call back and explain what happened and kept happening. Last time called and said do not put me on hold, and please get me a Sales manager - was told to leave my name and number. No one ever called back. WOW... amazing they are still in business. Basic business practice....Take the call when a potential client calls in or at least call them back!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Thanks so much for no call back "Luis"

  by RedBullKC from KC, MO | November 03, 2018

  Called and talked to Luis about buying an SUV and have it transferred or flying in to drive it back! Called and left messages and never could get a call back!!! Great reflection for the entire company! Don't worry I won't call again or ever buy from CarMax....extremely disappointed!!!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Carmax is a joke

  by Mark from Fresno, Ca | June 20, 2018

  Long story short they sold me a car with what appears to be a rolled odometer. They are rude and not helpful. Don’t trust them.

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  Extended warranty beware

  by Celeste brown from Fresno ca | March 17, 2018

  Bought extended warranty and passenger door lock broke. Mechanics fixed lock but misaligned door in process. Was told they can not fix. Will not refund warranty...will not return calls when they say. Disappointed. Will no longer buy cars at carmax

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (3.0 out of 5.0)

  Not great

  by Mychal from Armona CA | January 14, 2018

  Francesca started as my sales person, I do not recommend her. Yelana ultimately helped me get into the car I wanted. The process was a hassle but worked out

  Customer Service
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  Buying Process
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  This car max auto is a joke.

  by Hvang from Fresno, CA | October 27, 2017

  They run a hard credit on me and I was told approved for X amount of loan I was excited and wanted to purchase one of their vehicle but no one got back to me in a week. I call and left many message car max did not return my call. Bad customer service, bad dealer, and overall experience 0 star.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (3.0 out of 5.0)

  Nice, But Too Expensive

  by Freddie from Fresno, CA | August 04, 2011

  I like their service. They have a lot of cars. No pressure from sales reps. I just thought their caqrs were more expensive than other places.

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
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