CarMax Fairfield - Now offering Curbside Pickup and Home Delivery

CarMax Fairfield - Now offering Curbside Pickup and Home Delivery Reviews

Ratings and reviews of CarMax Fairfield - Now offering Curbside Pickup and Home Delivery are from Cars.com

• (2.0 out of 5.0)

  Nissan LEAF

  by ken sunderman from Rio Vista | September 11, 2020

  I bought a 2017 Nissan leaf electric vehicle. When I got it home the charger didn't work. No problem, I thought so I called to get it replaced. No such luck. I was told that they had to schedule an inspection of the car to make sure it was the charger. No problem again. Then i was told it would be 2 weeks till the appointment. Problem. An electric vehicle without a charger is like a gas car with a locked gas cap and no key. So, they sold me a car that I couldn't use for 2 weeks and a service person with no authority to make it right. I managed to borrow a charger from a friend and kept driving, but i certainly won't make the mistake of buying from Carmax again.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  I loved the no hassle. Great service¿

  by Doc Kitty from Fairfield CA | March 02, 2017

  I loved the no hassle and great price on warranties. I would recommend CarMax to everyone.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  What a disappointment!

  by Speed from Chico, California | August 25, 2016

  We bought a pick up and when my husband came home he decided to rotate the tires and the back brakes were so rusty and deeply pitted and needed to be replaced! When we took the pick up back they said they would not replace the brakes. Carmax's warranty means nothing!! Just a heads up, if you are in the market to buy a used vehicle I would definitely not recommend going to CarMax!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
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