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CarMax Escondido - Now offering Curbside Pickup and Home Delivery

830 Dan Way Escondido, CA 92025

(3.4 out of 5) 5 Reviews
206424

Call (760) 208-4854
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday11:00 am-7:00 pm

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CarMax Escondido - Now offering Curbside Pickup and Home Delivery Inventory

CarMax Escondido - Now offering Curbside Pickup and Home Delivery Reviews

Ratings and reviews of CarMax Escondido - Now offering Curbside Pickup and Home Delivery are from Cars.com

Overall
3.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Dishonest and only for profit
    by SDMktgGuy from San Marcos | June 22, 2020

    Bought a used car that had a clean CarFax. Unfortunately, the car had been in a couple of accidents, but not reported on CarFax. I figured out that the Sales Manager knew that Carmax tried to fix the damaged car and knowingly tried to sell it without disclosing the damage. Thankfully, my mechanic caught it and I returned it. Carmax tried to repaint, but did it poorly and was going to cost thousands to repaint in a couple of years. The headlight wasn't even bolted on under the hood because it didn't line up correctly. I filled out their survey with the same bad review. Do you think anyone called? Nope!!! I didn't even get an apology for all the effort. It also cost me money to have my mechanic look at it. Never buy from these guys who are pure profit machines and don't care about customer service.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    result of my review.
    by Donna from Escondido | February 28, 2019

    My car issues have been resolved . The price was dropped down, I did wish they would of payed for the whole deal, but it is, what it is. The word integrity has been lost in today's world.

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    3 repairs in a month of getting car
    by Anon from Escondido ca | May 01, 2018

    Within a month of purchase, we’ve had to take the car in 3 times for repairs. We shouldn’t have to worry in a car that was just purchased. Stops while being driven . Same issue each time. Still no fix.

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best Experience Ever!
    by Bryan from Carlsbad, CA | February 11, 2018

    No complaints, all praise and compliments! I admire carmax business model, and them having a no negotiation rule is a beautiful thing. Ray was my consultant and we sold our 2012 forte to buy an suv. Message me if you have any questions and I will answer them.

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience
    by Lidia from Escondido, CA | May 30, 2017

    I had the car I wanted transferred in and from start to end they kept me informed. The waiting period was a bit of a bummer, but knowing that my car was arriving made it worth the wait. Ryan was super he completed the transaction and put us in good hands. We had a minor defect with the windows but Ryan made sure it was taken care of . Overall we were quite pleased. We're definitely getting a second car with them . Lidia

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 1 - 5 of 5 Reviews