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CarMax Cool Springs - Now offering Curbside Pickup

4075 Mallory Ln Franklin, TN 37067

(4.2 out of 5) 5 Reviews
2257466

Call (615) 465-4813
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday12:00 pm-7:00 pm

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CarMax Cool Springs - Now offering Curbside Pickup Inventory

CarMax Cool Springs - Now offering Curbside Pickup Reviews

Ratings and reviews of CarMax Cool Springs - Now offering Curbside Pickup are from Cars.com

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Great Experience
    by PuckStopsHere from Franklin, TN | September 24, 2019

    I hate the process of buying a car, but this one was painless. It took a few trips and test drives to find the right car, but we found it for a fair price, and they gave us a fair price on our 10-year-old trade-in.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by Lee from Murfreesboro | May 04, 2019

    Henry Beeler was GREAT! Not pushy at all. Felt like we’d known each other for years. Very knowledgeable. Very attentive. Listened more than he talked.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    They should have told me
    by DC from Normandy, TN | February 15, 2018

    I have impeccable credit. No debt. Own my home. Own my own business. Paid $500 to have a barely-used vehicle shipped in and not told they could not finance the vehicle because it was going to be used for commercial purposes. I had no idea. They told me it was up to me to go find a loan. Wish I had known, before I paid the money to get the car shipped in. I'm out of debt because I live well below my means. However, this was a huge fail for Car Max. No more Car Max for me.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    I both bought and sold a car here recently.
    by HappyFeet from Brentwood, TN | November 23, 2016

    I both bought and sold a car here recently. My sales associate CARLTON BOWEN was fantastic. SOLD: They gave me a very fair price on a 2003 Honda CRV with roughly 180K miles. The process was quick and painless. You do not have to buy a car from them to sell a car to them. I had done my homework before and knew what it was worth and I was offered a price higher than Kelly Blue Book. BUY: Buying a used car was more complicated. It took test driving many and lots of time on their website before I found one that met the very specific details I was looking for. I decided on CarMax because I did have a very specific car in mind that I had not been able to find private seller in the two plus months I'd been looking. Also, my sales associate CARLTON BOWEN was fantastic.He spent roughly a month helping me look at cars making calls to other dealerships and coordinating multiple test drives etc. I know having him as a salesperson made a huge difference. I had looked at other dealerships and was treated only like a wallet from the moment I entered. He worked hard to help me find what I needed in a car and was pleasant and respectful the entire time. Not at all the experience I had at other dealerships. With all of the hidden fees etc other places have, carmax was not more expensive. I was glad not to give my money to sketchy people at another place.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Satisfied Car Buyer
    by Teri from Murfreesboro,TN | April 09, 2014

    Great buying experience. Very impressed with the teamwork and efficiency of the sales consultants. I highly recommend this dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 1 - 5 of 5 Reviews