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CarMax Brooklyn Park - Now offering Curbside Pickup

6900 Lakeland Ave N Minneapolis, MN 55428

(2.7 out of 5) 6 Reviews
5354636

Call (763) 515-9992
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
SundayCLOSED

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CarMax Brooklyn Park - Now offering Curbside Pickup Inventory

CarMax Brooklyn Park - Now offering Curbside Pickup Reviews

Ratings and reviews of CarMax Brooklyn Park - Now offering Curbside Pickup are from Cars.com

Overall
2.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Failed title transfer.
    by Doug Ludemann from Ramsey | April 22, 2020

    I sold my car to CarMax, 6 months later I'm being drug through the wringer by tollway collection company from the far corner of the continent. I have to waste my time defending myself against frivolous fines to the tune of literally $11, or risk punitive reporting the credit bureaus. Because I chose CarMax, I have to waste time communicating with belligerent collection agents, then go running for a solution to the problem to defend my name. Remember, it's not the $11 fine that's the issue. It's that the vehicle is rolling around the country, still in my name. CarMax is demonstrating zero culpability for the problem. No understanding of the imposition of their mistake has caused. Complaining to them about their performance has gotten me hung up on twice. I'll never ever be back.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Insulting waste of my time
    by Blake from Brooklyn Park, MN | January 22, 2020

    I emailed ahead of time to have the car cleaned so I could check the paint condition. My salesman did a very poor job cleaning the car for me. They said there was zero room in price on my used car then offered me half the KBB trade value on my trade in vehicle. I do not recommend Carmax to anyone and I will not be doing business with them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    I didn't like the experience
    by RosemountG from Rosemount, MN | July 24, 2018

    I didn't like the experience at all. All the rules that they have really take away from the fun of buying a car and any control the buyer has over the purchase. They tell you what they are selling the car for, they tell you what they will purchase your car for, and there are rules on how you can test dive the car. It felt like a prison release program.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience!
    by Alex from Blaine, MN | May 23, 2017

    Carmax was a great place to purchase a vehicle. Friendly no pressure atmosphere! The people in the business office, especially Alex, were very helpful and pleasant. Ryan, my sales guy was awesome as well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    No pressure car shopping!!!
    by Hawks1213 from Brooklyn Park, MN | February 11, 2017

    They greet you with a smile every time!! They teach you about what they do, and they let you do the shopping! No pushy sales people, no pressure to buy, just a great time finding a car that satisfies what you're looking for!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    bad sales people
    by jackie from plymonth, mn | December 28, 2016

    not very friendly. they wouldn't give me any answer to the question i would ask

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 1 - 6 of 6 Reviews