Capitol Chevrolet | Page 3

Capitol Chevrolet Reviews

Ratings and reviews of Capitol Chevrolet are from Cars.com

• (2.0 out of 5.0)

  Not Happy

  by Ricardo Diaz from San Jose, CA | October 26, 2018

  Contact me, if you'd like to hear the details. There were too many mistakes and too many delays.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Scam System, Rude People, Stealership, Unethical

  by Ben from San Jose | September 28, 2018

  I wish there was a -10 star option here. "Be Unhappy Car Buyer" or "Be Crappy Car Buyer" are my new suggestions for this place! I've been trying to reach out to their service department 4000 miles or 2.5 months ago leaving numerous Voicemails to service department, service manager, even general manager with no response whatsoever. This place is a joke!! I finally got a hold of a "service advisor", got an appointment for service, took the car in and I was told "our internet is down, and we can't take you in today!". I was supposed to receive a call back the next day, didn't hear anything from them... attempted to contact the service advisor in charge, left a VM and haven't heard back for him for the past 4 days. Is their internet service down again? Think twice before buying a Chevy from this place or if you at least live in this area; because you won't receive a service from them! I even paid for extended warranty when I purchased the vehicle (went to waste!) Good luck of you have no other options...

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Worst experience ever

  by Anupam Panwar from Santa Clara | September 24, 2018

  I want to give them 0 star. I was received by Peter Zarate and he was so unprofessional and rude. I was having a quote from Boardwalk Chevrolet Redwood City. And I was looking for a better deal from Chevy Capitol. But he was like you are lying and started laughing. That is not professionalism my dear friend. While we were coming out of the showroom, we met a couple who were buying exactly same car with exactly specifications with better deal than what we got from Chevy Boardwalk. When we asked about it from Peter, he was totally clueless and tried to make things up. It was the worst experience I had experience at any dealership. They should be more professional to their customers.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Hor-ri-ble.

  by PP from San Jose, CA | September 21, 2018

  Service center has terrible customer service. Sarcastic attitudes from employees, as well as a general bad demeanor. Arguing semantics of corporate offices, that's a fun way of starting my experience. So we're not going to honor what we talked about on the phone? No? Ok, can I speak to the person I had spoken to? "Well, she's just an adviser also." So, I guess that's a no? Cool. Grab a manager then? Nope? Cool. Take 10 minutes just to bring my car forward. COOOOOOOOOOL. Garbage place, with garbage people.

  Customer Service
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Equinox

  by Capitol Chevrolet from San Jose, California | July 03, 2018

  Great costumer service! Paul the sales person was very helpful. He helped us get a very good deal on a 2018 Equinox. Overall a very good experience so far!

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Misleading information Led to Bad Cust Service

  by JoannaG from San Jose, Ca | May 29, 2018

  After buying a Honda Civic from this dealership my family had thought they had gotten great service but in fact has dealt with misleading information. They were only provided with a “Valet” Key and were told to call back the next day as they couldn’t locate the key-less entry key. Following the next day they were told they didn’t have the actual full key. Please note the car stated keyless entry was part of the vehicle. Pull forward one week after the purchase, the dealership agreed to pay for the key but provided the wrong times for the only two days Tuesday and Friday. We had to take time off work to take the car, wait half an hour to be told the key guy wasn’t there and wouldn’t be until the afternoon. Having him come to us was an option provided which turned out to be false after speaking to the actual guy. This has been a hassle no one should deal with. There is a huge miscommunication between themselves as well and yet we’re still here without the required key.

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Dealership

  by Mike from San Jose | May 25, 2018

  I just leased a new Volt from Capitol Chevy. They responded very quickly to my requests and put my needs first. Worked with me and in the end gave me a great deal. Check out Victor - he'll set you up!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Richard y su equipo fueron muy amables

  by Maria pantoja from San jose california | May 15, 2018

  Gracias richard sali contenta con su buen trato y ayuda volveria a comprar con ustedes y los recomendaria con amigos y familiares estoy feliz con mi compra

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Code Enforcement

  by Randy Sweet from San Jose, CA | April 14, 2018

  Richard and the team was knowledgeable, friendly and easy going. Made the car buying process very easy. Would definitely purchase a car here again. Thanks again!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Capital Chevrolet knows how to treat your car!

  by Denise Weitz-Torres from Hollister, CA | April 10, 2018

  Edgardo checked me in quickly and made sure he understood what the problem was with my car. Then he got me off on the shuttle to work, with a promise to keep me informed with any updates. My car was repaired same day by the time the shuttle picked me up from work and returned me to Capital Chevrolet. Their team gave it a car wash also, so it looked great when I picked it up! Good job!!!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
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Displaying 21 - 30 of 83 Reviews