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California Motors Direct

2345 N Grand Ave Santa Ana, CA 92705

(3.5 out of 5) 198 Reviews
210372

We work diligently to bring the highest quality at the lowest price on the internet and strongest financing options in the industry.Building a relationship is important, whether it?s with a customer, vendors, or lenders, which is what we focus on.

Call (888) 287-1733
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday10:00 am-7:00 pm

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California Motors Direct Inventory

California Motors Direct Reviews

Ratings and reviews of California Motors Direct are from Cars.com

Overall
3.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Chevy Bolt with No Charger
    by Blake from San Diego | April 08, 2021

    Can't recommend strongly enough to not buy a car here. I bought a 2017 Chevy Bolt and after being told a charger for my new car would be put in the back, I arrived home to find that there was no charger in the back. No big deal. I reached out to my sales person and said "Hey looks like you forgot to give a charger like we talked about, could you please have one shipped to me?" and he told me that he did not forget, but that they were all out of chargers. It was Saturday and he said he'd try to have one shipped out on Sunday or Monday at the latest. I drove up from San Diego to save a few hundred bucks. I didn't hear from him on Sunday, on Monday he did answer my call. I called the dealer and was accidentally hung up on, then transferred to services which went to voicemail, and then I talked with services and the guy was basically like "Well this isn't really my job, I can get the charger but your salesperson will need to ship it out". Apparently my salesperson had the day off. The next day I was told by my salesperson that he could "check and see if he could get an update". Another day passed and I checked in again, increasingly frustrated, I was told: "The charger has been shipped from what I've been told but I'm not sure when you would receive it". No tracking number. It's been a week since then and no charger. Remember, this is a fully electric car - so my new car is completely useless and I'm having to Uber around or eek out driving to a charging station to get a few miles of charging in. I just bought one online and gave up. This is the xxxx that gives used cars sales people the terrible reputation that they have. Give your business to someone else that will treat you like a human being.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible experience -- Do not use this dealer
    by Melissa from Solana Beach, XA | March 11, 2021

    This was a terrible experience all the way around. During the sales process, my sales rep Matt reassured me that he would do everything I could to make sure I was satisfied. But, when I got my car home and realized it didn't have an important charging feature I thought was standard, Matt did nothing. Even though I'd had the car for days, he wouldn't even take it back at the value he sold it to me for. He wanted to give me $1500 less for it! He refused to answer my calls. I've been in sales before, and never would I have treated a customer this way. I would have done everything I could to make things right. Finally, when I just asked for the extra key he promised me, he told me there wasn't one. He explicitly promised me that he had one and then denied it. I would be very wary about this dealership if I were you.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    horrible customer service.
    by briannot sure of the name but they a from san diego | February 19, 2021

    horrible customer service. all the bad reviews here are truth. bought the car gave them 12k down payment. car didn't pass on smog. a week later car still not good. they been driving the car for few days. mile has gone up and still testing it that's what they told me. i keep calling them but they keep putting on hold. they do not answer they never call me back to update me. but instead they rather take they're shoes to get polish. but I'm glad didn't bought the car till now.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    2017 Honda Civic
    by BERTHA from Pasadena | February 16, 2021

    Luis was awesome with covid guidelines we exchanged information via email next day I went to pick up my car and that’s as simple as my purchase was

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    They are so nice!
    by No name from Santa ana | October 26, 2020

    They are really nice over the phone i was shopping for a trade in and they did everything they can to help so from there for they deserve this review.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Met my specific needs... no BS
    by LadyAft from Santa Ana, CA | August 31, 2020

    Thank you Luis and David for making sure we got the best bang for our buck! You were extremely helpful and very pleasant to deal with!! We will be back for more!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    rude dealer
    by kevin from Los Angeles | August 05, 2020

    I inquired a Toyota Camry , and that guy just hung up on me, because he asked me to give him stock number I couldn’t find it

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    dont go here
    by perez from San Diego | August 03, 2020

    Called ahead of time to see if car was available came from sam diego should of listened to reviews waste of time I knew the price was to good to be true

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    worst service I’ve ever had
    by Cheyenne from Anaheim, CA | July 08, 2020

    Called ahead twice to see a car and TWICE they sent the car away to be looked at when I already had an appointment. Service is god-awful. Talked to one manager named Alex and he is the only person I’d recommend here he tried to fix the problem. I’ve been pre approved ready to buy the car DAY OF only get to the dealership to wait 25 minutes only for the car not be at the xxxx lot. I say okay! Let me know when it’s done (in between this I called Alex who offered to lower the price) I get a call 10 at night from a different salesmen saying the car is back and asking if I want to schedule a test drive to which I say of course. I work around my work schedule to make it to the appointment only for while I’m on my way to the dealership getting a text from them saying the cars not at the lot but we have loads of others of the make and model to which I clearly toad them NO I know my Budget and everything yet they were trying to sell me cars 5,000 OUT OF BUDGET. Simply said. This place is the worst service I’ve ever had. If someone who doesn’t even work in cars is able to know more about the cars on your lot and give better service SOMETHINGS WRONG. Needless to say, I’m still waiting for a response back, but they lost my money unless they really make it up. Stay far away from this dealership and all of their sister locations. •Trash in cars (fast food and FLOSS) •Horrible service for first time buyers even if a down payment •AND THEY WILL SELL A CAR FROM UNDERNEATH YOU AND NOT RESPOND TO YOU WHEN YOU TRY TO CALL THEM OUT. To all my first time buyers/low credit scores don’t listen to their “great finance” this company is a scam. Which is unfortunate you walk in and the energy and “vibe” is fun and hopeful don’t let it fool you xxxxty service. Makes sense why their prices are low, THEY CANT SELL THEM WITH THE SERVICE THEY HAVE.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Bad service
    by Shan from Buenapark, ca | July 03, 2020

    Just called to confirmed if the car I was looking for still there. The person who answered put me on hold over 14 mins and never came back.. I guess my choice was made.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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