Cadillac of Mahwah

Cadillac of Mahwah Reviews

Ratings and reviews of Cadillac of Mahwah are from Cars.com

• (1.0 out of 5.0)

  Awful and Rude Service

  by Car Guy from River Vale, NJ | November 11, 2020

  Absolutely awful. I called to return my lease, which I bought at a Englewood Cliffs Cadillac, but they went out of business. They said I could not return it there because I was not a customer. I was told by GM Financial to bring it there. I was also going to purchase a new car from them, but I took my business elsewhere. Not a good way to win over new business.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Pre owned Cadillac

  by Roni Ben-Nun from Pearl River, NY | November 30, 2019

  Rich wax my salesman. Very nice and to the point. Didn’t waste my time, didn’t haggle, worked with me to get a good price. Car was ready to go after I called to make an appointment. Everyone was helpful. Car was cleaned when I came to pick it up. Everything went quick and easy.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Dream Car

  by Kurt from Md. | October 27, 2019

  Traveled 6hrs one way to get my dream car. Todd Porter is the man of the Year! Explained the car in detail over the phone and didn't disappoint. Thanks again.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Service Visit

  by Jane from Mahwah, NJ | January 06, 2019

  Ridiculous diagnostic fee of $150 "per item" looked at...

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Excellent Service

  by D from West Point | July 03, 2018

  Tim Gannon is a true professional and straight forward. Tim is also respectful and i am always happy with the work they provide. Good job Tim

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Long Distance Buy = Great Service

  by Todd Porter from Scottsdale, AZ | May 14, 2018

  Buying a car 3000 miles away is never easy. Todd at Cadillac of Mahwah made it happen with very little effort on my part. He was terrific!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Service visit

  by Angelo B from Orange county ny | March 24, 2018

  Always a pleasure at mahwah. Service is outstanding, the service reps are very knowledgeable and accomendating. Waiting area is comfortable. Service loaners are given when needed. Recently had tires installed and a wheel alignment done also oil change and transmission service all done in a timely matter. I wouldn't go to any other cadillac dealer.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Angelo B.

  by Angelo Beninati from Middletown, NY | February 09, 2018

  It's always a pleasure bringing my vehicle in for service. Everyone goes out of there way to be accommodating. The service advisors are very knowledgeable and explain in detail the services performed, and any upcoming necessary maintenance. The waiting area is comfortable and there is always coffee and bagels.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Mary Ziegler

  by Mary Ziegler from Newton, NJ | April 19, 2017

  This is my 4th Cadillac purchase, and the service at Mahwah far exceeds any other dealer experience I've had! The personal attention from start to finish was more than I expected. Love, love, love my SRX! Thank you Rich and team!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Excellent Service

  by Michele from Mahwah, NJ | April 17, 2017

  Each person I deal with everytime goes out of their way to make my experience exceptional. Their professionalism and efficiency I appreciate most!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
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Displaying 1 - 10 of 180 Reviews