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Buchanan Auto Park

11194 Buchanan Trail E Waynesboro, PA 17268

(2.4 out of 5) 23 Reviews

Vehicles that are less than 10 years old and less than 120,000 miles have a 90 day/ 3,000 mile warranty.

Call (717) 296-1052
Hours of Operation
Monday8:30 am-8:00 pm
Tuesday8:30 am-8:00 pm
Wednesday8:30 am-5:30 pm
Thursday8:30 am-8:00 pm
Friday8:30 am-8:00 pm
Saturday8:30 am-4:00 pm
SundayCLOSED
Monday7:30 am-7:00 pm
Tuesday7:30 am-7:00 pm
Wednesday7:30 am-5:00 pm
Thursday7:00 am-7:00 pm
Friday7:30 am-7:00 pm
Saturday7:30 am-2:15 pm
SundayCLOSED

Buchanan Auto Park Reviews

Ratings and reviews of Buchanan Auto Park are from Cars.com

Overall
2.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    WHAT A RIPOFF !
    by Ron Patterson from Fulton County | August 21, 2020

    Called before going because of previous experience with a car dealer and hidden fees. Found car I was looking at online still on lot. Dealing with Ryan in sales I asked about hidden fee's. Was told about a $600 fee for some kind of etching done in case the car is stolen . This is not included in advertised sale price . Why is this passed on to the consumer? Then was told about the $2000 dollar finance discount.The car was priced online for $8777. So I asked if I finance does the price drop to $6777. LOL NO I was planning on paying with CASH. Paying with cash would jump the price up to $10,777. Now the real funny part is on their website on that cars info page there is a large box that says Cash $8777. Lock in Price. Informed Ryan of this he didn't even know this was on the info page. He checked sure enough it was there and was told the dealer should honor this. Needed to check with manager. Called back and was told in the fine print there is a disclaimer about this. How the heck can you advertise a cash lock in price and then be penalized $2000 because you didn't finance. What a joke!! Needless to say I didn't buy the car. It's a wonder they didn't try and charge me admission to that circus act.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing Day
    by Ashley Gallo from Hagerstown, MD | April 26, 2020

    Me and my fiance went into the dealership just wanting information on how the trade in process worked and get an appraisal on our 2019 Jeep Wrangler to trade in for an older model of Jeep. We went in and the staff was fantastic very welcoming and attentive to our needs and wants. We got paired up with Xavier and he was amazing he went through the process with us and we looked at the jeep we wanted to trade in for took it for a test drive and fell in love with it. We went into the dealership and talked numbers come to find out that it just wasn't feasible for us financially at the moment to purchase this jeep. We went back to the drawing board and Xavier worked really hard with his boss to help us with a deal but it just wasn't working out. We were disappointed but then we said about a truck for more room and possibly lower payments. Xavier crunched numbers and said he found a truck we might be interested in so we went and looked at it. I had butterflies in my stomach because I didn't know what the outcome of today's visit was going to be: was I going home with a new lowered payment car or was I stuck in a financial hold? Xavier brought the 2020 truck around and instantly fell in love with it and just knew that it was the one for us. We crunched numbers and once again we were stuck with the hardship of can we afford this truck. Time and time again Xavier and the team at Buchanan Auto Park worked with us and we are VERY happy that we got to walk out of the dealership leasing this truck! Me and my fiance can't thank everyone enough for everything they did to make our truck dreams come true! We are greatly appreciated and will forever come to Buchanan Auto Park for any vehicle needs! :)

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent service
    by rick boyer from Waynesboro | February 21, 2020

    The staff made the process of buying/leasing a new car pain free. From the time I walked in the front door to actual delivery of the car time was taken to explain in detail all the options available. There was no "high pressure" salesmanship!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service vehicle sechuled service oil change filter
    by Donald King from Waynesboro PA | February 05, 2020

    Service of vehicle great service dept easy to get service requested Oil lub filter rotate tires. Service department had vehicle completed on time. Thanks service team

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Check engine light. Took to service department
    by D KING from Waynesboro PA | January 03, 2020

    Service department check the checked the engine light problem and fixed right away. Had to drop fuel tank and replace sensor. Thanks service department for great dervice.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Never buy from there
    by April Burns from Cumberland MD | April 18, 2019

    I purchased a 2014 Mazda CX-9 a month ago and I called to set up an appointment to come into the dealership to apply and get the vehicle I wanted. I took a picture of the vehicle and price then I get there it took several hours I was told they had to adjust the price to help me out to get the loan. I asked who my loan was through and I was told I would receive everything in the mail. It took a month. I called the loan server and asked the details of the loan and I am being charged thousands over what I was supposed to. Not to mention I was charged for an after market item that I did not get. I have left messages and I’ve emailed the salesperson but no response. I had a response from an employee but you looked up the wrong name. The correct name is on here now and I would appreciate a call back to discuss this matter. I went to the dealership in Waynesboro Pa. my salesman was Johnny Lewis Preacher.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst experience ever!
    by Harold Mitchem from Martinsburg WV | March 21, 2019

    I was lied to by numerous ppl from the used car lot! After explaining my situation, I am a combat Veteran who has recently lost his job and vehicle and I'm currently in a VA home in Martinsburg and recently was offered a very good paying job as long as I had transportation! Well they told me I needed no down payment they have a no down payment plan, all I needed was 3 things which I took with me when I went! All this after I vigorously asked and made sure that if I come up there with all this and no money I would leave with a vehicle because if I didn't I would be very upset! Walked in and within 5 minutes of being there was told "the bank" needs $3000 down today in order for me to get a vehicle! No bank replies that quick and no bank writes $3000 on a piece of paper in ink and tries to get the commission off a combat Veteran that they lied to and drove an hr to get there! Mind you a government worker used a government vehicle and government time to bring me down there for them to try and scam a combat Veteran! They are crooks and probably gonna keep doing it! ANDY AND IRA WERE THE EMPLOYEES THAT GOT ME DOWN THERE SO DONT TRUST THEM! AND NOT TO MENTION THEY BLOCKED ME FROM COMMENTING ON THEIR POSTS ON FACEBOOK CAUSE THEY KNOW THEY WERE WRONG! AND AFTER I GOT UPSET ASKED ME TO LEAVE! NOT VETERAN FRIENDLY WOULDN'T RECOMMEND THEM TO MY ENEMY!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Truck
    by Kevin Cobb from York, Pennsylvania | February 16, 2019

    Very terrible I drove over an hour way to pick up this truck. They confirmed my appointment that day, got there and told me they sold it yesterday. They didn’t even apologize or offer me gas money from running out there on their screw up

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Grand Caravan STX
    by silvio from KENNESAW | July 04, 2018

    I tried to finance a new 2018 Dodge Grand Caravan SXT, but I'm very annoyed, we tried to contact the seller MICHAEL SAVANI, my wife passed the messages to him of what we wanted to do, but he simply ignored the messages and did everything we did not ask for, I I live in Georgia and wanted to finance the car, but they did not leave me alternatives for this, Meirielly Becca and I are disappointed, I would like to not be because we are immigrants and often do not speak English very well, but we have excellent credit, and we have friends who would help us with English, but in this store was impossible, I leave here my disappointment.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible. Never again.
    by T from Waynesboro, PA | May 16, 2018

    Traded my Jeep in for another Jeep. Different body style. And had it less then 3 days the transmission went out. Took them 2 weeks to get a new one and fix it. Kept calling to get run around after run around with no answers. Get it back, didn’t even put the exhaust back on right, had an exhaust leak and left a hanger off. Fixed it myself. To top that off it’s been a month and a half and they still haven’t paid the car I traded in off. It’s about to affect my credit score. No communication whatsoever between anybody in that place. Horrible. Do not buy/trade with them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
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