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Boyd Chevrolet Cadillac Buick

1875 Spartanburg Hwy Hendersonville, NC 28792

(4.6 out of 5) 52 Reviews
83831

Here at Boyd Automotive we strive for excellence in everything that we do. From the time a customer sets foot at our dealership until they leave, I personally promise you that their needs will be met to the best of our ability, before, during and after the sale. Les Boyd, Owner Boyd Automotive.

Call (828) 619-4489
Hours of Operation
Monday8:30 am-6:00 pm
Tuesday8:30 am-6:00 pm
Wednesday8:30 am-6:00 pm
Thursday8:30 am-6:00 pm
Friday8:30 am-6:00 pm
Saturday8:30 am-5:00 pm
SundayCLOSED
Monday8:00 am-6:00 pm
Tuesday8:00 am-6:00 pm
Wednesday8:00 am-6:00 pm
Thursday8:00 am-6:00 pm
Friday8:00 am-6:00 pm
Saturday8:00 am-1:00 pm
SundayCLOSED

Boyd Chevrolet Cadillac Buick Inventory

Boyd Chevrolet Cadillac Buick Reviews

Ratings and reviews of Boyd Chevrolet Cadillac Buick are from Cars.com

Overall
4.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Shop elsewhere. Nothing but trouble.
    by Gdevine from Hendersonville, NC | August 26, 2020

    I highly recommend staying far away from this location while in the market for a vehicle. From the day I bought my vehicle to now, I’ve had nothing but issues. I believe I was taken advantage as a young female shopping for a vehicle alone... and sold a vehicle of which they knew had issues and sold it to me “as is” knowing they could push those problems off on me. All they care about is making their money and the fact they say they “strive for customer satisfaction” is a huge joke. I have nothing good to say about Boyd, and will make sure I get this review onto as many platforms as I can to steer people away from dealing with this money hungry dealership.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    They don't stand by the cars they sell.
    by Robin Gray from Canton, NC | May 19, 2020

    TLDR: They don't stand by the cars they sell, and neither should you. I purchased a used car from here 05/01/2020, ended up leaving the dealership around 6, 6:30pm with my 2016 Ford Focus, just under 80k miles. I drove home, 33 miles away, and drove 12 miles to work the next day. Leaving work at 3pm, the check engine light came on. I had split payment up over two days - about a third on the spot and the rest on Monday. EVEN WITH THE CHECK ENGINE LIGHT ON THAT QUICKLY, I STILL STOOD BY MY AGREEMENT AND PAID. I called the dealership. They told me service dept was closed, asked who my salesman was. It was Mark Brown who was 'off celebrating his anniversary', told me to call back Monday. Called back Monday, they gave me a Tuesday appointment. On Tuesday, at my appointment, they told me it was an evaporation leak that wasn't a safety issue, and asked me to take it to a Ford dealership to get advice for handling it, gave me his card (Steven) and told me to call back. I was busy with work, so the soonest I could go to the Ford dealership near me was today, 05/19/2020. The service rep there was great, told me in detail about the codes from the check engine light, and what it was going to cost to have them fixed. On calling Steve, I was told I needed to speak to the sales managers about it, because the purge valve and the catalytic converter that was clogged (because of the leaking valve) wasn't covered by the powertrain warranty. So he put me through to Mikey. Keeping in mind that this was an issue LESS THAN 24 HOURS after I left their lot, Mikey told me they would cover the purge valve, but wouldn't do anything about the catalytic converter. Ford priced me at $1500 to fix that, but an estimate at a nearby muffler shop got me down to about $400 for a fix. But that doesn't matter. Because they sold it AS IS, and because I didn't pay for an extended warranty, Boyd Chervrolet Cadillac Buick doesn't care. I regret buying here. I will be telling everybody I know in this area not to shop used here. I will instead be recommending the Ford dealership that would have had the decency to cover something that happened THE NEXT DAY, that was very likely becoming a problem before that day. They don't stand by the cars they sell, and neither should you.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Dennis & Robin Smith
    by DENNIS OR ROBIN Smith from Hendersonville | June 18, 2018

    Lee Edgerton, "Sales Professional" is out standing. NOT your pushy auto salesman. He cares about the people, is patient who he comes Years later he remembers thing about you and your family. He goes out the way including coming in on his vacation day to meet and hope he can put you in the new vehicle you are interested.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    NO INTEGRITY!!!
    by Sheryl Williamson from Sylva, NC | May 27, 2018

    Phone deal was made, with condition that the vehicle was what it appeared to be the next morning after test drive & then sign the paperwork. Showed up the next morning & the same salesman was doing a test drive with someone else! TONY lacks ethics, integrity, & morals!!! He did not try to resolve the issue at all!! Didn't try to show other vehicles as an option. He just said "first come first serve" The other salesman-Andy-did say what happened was wrong-but it wasn't his deal & couldn't do anything about it. Management was "in a meeting"

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    GREAT SERVICE, EXCELLENT CUSTOMER SERVICE
    by Wolf Eyes from WAKE FOREST, NC | September 11, 2017

    I travel rather far to take my car to BOYD'S CHEVY. My friends just shake their heads and think it is foolish. If they only came here, they would know why i insist on BOYD'S. First ; They schedule to my convenience. The receptionists that answer the phones are pleasant and work hard to transfer your call to the correct department or person who can understand your situation and solve your car issues. Second: The waiting area is so nice , offering a variety of drinks and a TV. Third:What is important to me is how Boyd's employees handle my car while their possession. My Z06 is an extremely nice car. I show it, have won a trophy with it and expect that my car is totally taken care of while any employee has it in their possession. Boyd's employees show respect towards the car and the car owner. 4th:Steve, the service advisor, is very pleasant to deal with. He is polite and takes the time needed to explain the situation. The day i was in with my car, i thought i had a problem with the cruise control. It actually turned out to be a switch that was accidently tuned off. I felt so foolish, BUT the employees were unbelievably thoughtful and kind. 5: They take their time when explaining your car to you. Plus the employees give you their time just talking to to you. They demonstrate how important you are to them. During this appt the service technician and i took my z06 for a ride so it could be demonstrated how the mechanism worked. It was not "broken". It had worked all along. 6: The employees were very thoughtful. Eveyone was so nice about the whole experience. The person who worked on my car was awsome. I believe his name is Richard. He even took the time to pair my new phone with the car. 7: Everyone always thanks me for giving them the opportunity to work on my car. 8: At the end of my appointment, several employees were around the car with us just talking. It was a very relaxed atmosphere and it felt like friends getting together. I am very happy with the service and the over all treatment i get at BOYD'S CHEVY. 10: I am especially impressed with the owner of BOYD'S. His employees are comforable enough to take the time to converse with the customers. They do not seem concerned about taking the time to discuss with their customers topics other than cars. The BOYD'S employees don't seemed to be nervous about being watched every 5 minutes, for lack of a better word, when socializing. This kind of work atmosphere...putting the customer first...plus the excellent service of the employees such as Steve, Richard and the young lady who meets us when we pull in, the excellent service to my car, and the courtesy they show me will keep me coming back to BOYD'S.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    AWESOME Boyd Team!!
    by Mike Vesely from Fletcher, NC | April 26, 2017

    I contacted Mark Brown my salesman after a service warning light indicated. Mark Promptly put me in touch with Steven Watkins..Steven Promptly set me up a same day appointment..Mark Brown then promptly set me up with Molly for a courtesy vehicle, while my 2016 Chevy, Silverado was being repaired...Molly was very professional and courteous. The Boyd Team is AWESOME!!! Mike Vesely, Fletcher

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Exceptional Service in all Departments
    by Rob Robinson from Flat Rock, NC | April 26, 2017

    Boyd Chevrolet has had my business for 5 years, even when I resided in Chattanooga due to people like Molly Thompson, Customer Service: Cameron in Service and Lee Edgerton in Sales. Can write pages of compliments..... better to say Boyd is a relaxing, pleasant experience. Thanks Rob

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Trace is amazing!!!
    by Tristan from Hendersonville, NC | April 26, 2017

    Trace was knowledgable, helpful, and resourceful. He answered all my questions without making me feel pressure to buy. When he was unsure of something he would make it a top priority to find the answer, making sure I left knowing everything I could to make an informed decision about which vehicle I wanted. I highly reccomend him to anyone looking to purchase a new car!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service Department for my Nissan.
    by Theresa Keegan from Hillman MI | April 25, 2017

    I live in Michigan, and travel to N.C. at least every 3 to 4 months..My car has only been serviced at Boyd since I bought it. Cameron Owens has always helped me on keeping the maintenance up on my car and when it needs to be done. Won't take my car anywhere else..very satisfied.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Jordan Morgan
    by Misty Rush from Hendersonville, NC | April 25, 2017

    I stopped by needing some questions answered about my truck and I was directed and assisted in getting the needed information I was seeking.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
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