Borcherding Buick GMC

Borcherding Buick GMC Reviews

Ratings and reviews of Borcherding Buick GMC are from Cars.com

• (2.0 out of 5.0)

  Dont buy a Buick

  by Chris Runnels from Cincinnati, Ohio | February 17, 2020

  Paid $30,000 for a certified Buick enclave with 30, 000 miles, now has 60,000 miles. Had problems from week 1 till now. 3 of my 4 visits to service resulted in the issue not being solved or fixed. It still whines at 40 mph when the car is cold. There is a definite transmission issue or torque converter issue that is being ignored, though I have mentioned it twice. I just had an ac compressor failure, and although certified it was not covered. The repair price quoted was over twice what I had it repaired for . One a a half years after I paid 30k its worth 15 k? Half what I paid for it? I think I know why. My 200,000 mile Toyota and Lexus were perfect when sold. Buick still has a long way to go.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  New car purchase

  by JACK ALEXANDER from Mason, Ohio | February 12, 2020

  A great experience working with our sales rep Hank. He was extremely supportive

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Dishonest

  by Ken schmitt from rockport | February 06, 2020

  Found a used truck online, was suppose to have 39,600 miles, clean Carfax, purchased vehicle and drove off lot, stopped a nearest gas station to read owners manual to turn of wipers and read about displays, found no manual, called back and was told I would be sent a brand new one in a couple of days, as I drove down the road, (10 miles from the dealer I noticed that the mileage was over 41,000 miles, when I got home I called about the mileage and the manual, was told they changed their mind and would not be sending the owners manual. By this time I had seen enough of this dealership and cancelled my extended warranty. (I had lost trust in this dealership. I then requested the free Carfax, just to check if they were telling the truth about it being clean, my truck had front end damage reported the previous year. Most likely will not purchase another vehicle from them.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great service department

  by Debra Reitzel from Cincinnati, Oh | December 21, 2019

  Best customer service in the area. Even though I bought my car somewhere else, I have received nothing but top notch care from something as small as resetting a sensor to replacement of the catalytic converters.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  oil change / tires rotated / overall tune up .

  by Laura Harris from Mason, Ohio | June 21, 2019

  My experience at the dealership has been a good one up until I called to get an appointment because the check engine light was on. I explained to the person on the phone that I was just in for an oil change, the check engine light came on and we were heading out of town in 2 days. She responded that the easliest time to get in was the day we were leaving. I asked if I could come early or be put on a waiting list due to time. She didn't seem to want to help or have any solution to helping me. I called back to talk with another receptionist and she wasn't helpful at all to getting me in. I ended up going to another GMC dealership where they squeezed me in and offered me a curtisory car for the day if I needed it. It ended up being a quick fix and I was happy to wait for it to be repaired. I will not be returning to this dealership for service or to purchase another car.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Borcherding Service - Charles Back

  by Lisa D Hicks from Cincinnati, Ohio | April 17, 2019

  Thank you to Charles Back, service manager, that stepped in an listened to my concerns with my vehicle. He made sure that I didn't get my car back until I felt that the job was complete. He worked diligently with the service team to make sure that the job was done right. He also listened to my recommendations of what I thought needed to be done, and didn't ignore my requests.

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Borcherding's Service Dept

  by Alfreda J Wright from Cincinnati, OH | March 27, 2019

  Took my car in for service and as always was very satisfied with the friendly personnel and the clear explanation of the service needs of my car. Thanks guys.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Sales and, Finance

  by Alice Wynn from Loveland, Ohio | January 17, 2019

  Great group employee. Leasing was easy with Hank, Hank finance manager was great. Just a great group. Thanks Steve as always

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Service on my 2015 2500 HD truck

  by Joseph M Cruse from Sunman, Indiana | December 19, 2018

  Nothing but excellent service and excellent customer service.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Oil Change/tire services

  by Vanessa Edell from Mason, OH | November 09, 2018

  I just wanted to say that I have owned other vehicles and had to go to the dealer for services time to time as well but I have never experienced such a great services on the process before! Outstanding Customer Services, Facilities, I was impressed even the kids play area with books , fun game table!) and of course, the time I had everything taking care of! I would definitely recommend to my family and friends to own or lease a car from This Buick Dealership, I am very happy with my car and I will stick with them!

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
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