Auto.com

Bob Rohrman's Gurnee Volkswagen

6301 W Grand Ave Gurnee, IL 60031

(3.9 out of 5) 119 Reviews
112072

Where satisfied customers tell the tale.

Call (847) 978-4048
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-5:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

Bob Rohrman's Gurnee Volkswagen Inventory

Bob Rohrman's Gurnee Volkswagen Reviews

Ratings and reviews of Bob Rohrman's Gurnee Volkswagen are from Cars.com

Overall
3.9 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Poor treatment when trying to buy a Jeep Cherokee
    by David D Roberts from WAUKEGAN | December 08, 2020

    I was pressured into making a deposit on a car I like to hold the car or the could sell it to someone else on Saturday, the next day. On Saturday they called and said that if I didn't come in to finalize the deal they would sell the car to someone else. I told them to sell it. After all I dont want to do business with that kind of people. If the deposit doesn't hold the car what is the purpose other then trying to make you feel like if you don't move forward you will lose something. Not very professional. I will never shop there again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Run Away - No help if something goes wrong
    by Bryce S from Oak Park, IL | July 31, 2020

    We bought a 2014 Tiguan from the dealership with 14,800 miles on it. This was a dealer-owned car and had been in their possession since 2014. When we discovered the tires had dry rotted and needed to be replaced, the dealership gave us the runaround for over 2 months, and then refused. We had traveled out of state when the damage was discovered and could not make the 700-mile drive back on the dangerous tires. We had 2 mechanics and a tire dealer tell us the tires were dangerous to drive on. We took pictures and got signed documents from the tire dealer attesting to the danger and the damage. When the general manager did finally connect with us, he refused to say it was their fault or that they would reimburse us. He even admitted that the damage happened while the car was under their ownership. He finally offered a meager $100 worth of service as their form of reimbursement for us having to purchase and replace all 4 tires. The staff were incredibly unhelpful. I would advise any and all who are looking for a Volkswagen to go anywhere else. If something goes wrong, they will not help.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Bad service
    by Robert Williams from McHenry,Il | June 19, 2020

    The new vehicle I purchased had a chip in the front bumper that the dealership stated they would repair it took us reaching out to them multiple times and two trips to make that happen. Today again horrible communication they did not notify me my vehicle is ready I had to keep contacting them once I arrive they said your keys are at the cashier you can pick up your vehicle no one took the time to go over the repairs or even wash my vehicle. After having the car three days my car looked terrible oh yes third pair was done.I will be sending an email to the CO JR Rohrman.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Unprofessional and Rude
    by Jimmy from Lake Forest Il | February 20, 2020

    We went there looking at their Jettas; they were not knowledgeable and did not know much about VWs. There is also this guy called Ricardo Muffler or something like that; if he approached you, look the other way and run. A weird dude who was unhappy that we stopped by the dealership; technically somebody took us to his office and I think that made him unhappy or maybe he had a bad day but that does not justify to be rude to costumers.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Every sales scam/gimmick in the book
    by Bill from Libertyville, IL | December 19, 2019

    The dealer had advertised cars at a great price. We came in to look at one car, and actually decided that we wanted to get a larger, nicer car than we had initially planned which they had listed in their inventory. Our first visit, they couldn't find the keys/car, so we made an appointment for later in the evening, and were ensured the car would be ready and prepped when we returned. We return later that evening, and immediately are ushered to a different car. We were given the story that the car we are looking at was "out as a loaner." We were told that it would be back the next day, and we should probably consider putting down a deposit, because there were at least two other people looking at the car. Our acknowledgement that we had submitted those inquiries online were assuredly dismissed, actual people had come in looking for that car (sure...). We left, planning to come the next day, and requesting that they call us if the car had been sold to save our trouble. We returned the following day, and after waiting unnecessarily (I saw the salesman standing in the lobby when we pulled into the parking lot, he conveniently was "with another customer" by the time we got into the lobby. When he did finally emerge, he had the gal to say he had some information, the car had been sold TWO WEEKS PRIOR. The sales manager running this place is a joke if he considers this a way to develop customer relationships. He was feeding the salesman these gimmicks to try an keep us on the hook rather than being straight with us. We told them early on that in addition to this vehicle, we were looking at purchasing an Atlas next year, so if they treat us right, they could enjoy two sales. I have never felt so misled during the car process. I will be purchasing from one of their competitors this weekend.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Buying a new VW tiguan
    by Emanuel C. from South Elgin IL | October 31, 2019

    Very smooth and easy transaction with the sale team Sandy and Ryan I love doing business with them , I'm recommending my family and friends to purchase from this dealership since they are really going the extra mile with me ,the customer

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    BAIT AND SWITCH
    by #notthistime from Rockford, IL | October 20, 2019

    Horrible and dishonest dealer. Watch out for their "bait and switch scheme". They will set an appointment for you to look at a vehicle that does not exist. After you arrive they will try and sell you a lesser vehicle for more money. If you call them out on their practices they will try and make it seem like you did something wrong. After about 3 hours of lies I walked out. I have seriously felt less pressure dealing with a time share salesman.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great service and experience!
    by Happy buyer from Chicago, IL | October 19, 2019

    These guys were so friendly and helpful. Leavon Head and Sandi Negrau were really great to work with and made the process so easy and stress-free. Would definitely come back here again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2019 VW Tiguan
    by Jenni from Chicagoland ,IL | October 12, 2019

    Leavon "Von" Head and Jakyra Blount were both awesome to work with in purchasing our new Tiguan. Thanks for working a great deal and getting us a fair trade in deal!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2019 VW Tiguan
    by JimmyD from Fox Lake | October 12, 2019

    Had a great experience working with Jakyra Blount and Leavon "Von" Head! They were kind enough to spend a good amount of time with us to explain everything we needed so we could come to a great deal on a new vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • PreviousNext
    1234...12
    Displaying 1 - 10 of 119 Reviews