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BMW of Wyoming Valley

1470 PA-315 Wilkes Barre, PA 18702

(4.3 out of 5) 32 Reviews
538368320205184747

Call (570) 763-4466
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday8:00 am-5:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

BMW of Wyoming Valley Inventory

BMW of Wyoming Valley Reviews

Ratings and reviews of BMW of Wyoming Valley are from Cars.com

Overall
4.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    New BMW X5 purchase
    by Bill M from Plains, Pa | January 05, 2021

    Tony did a great job. From discussing trade in, thru discussing vehicles available, to coming up with deal, and then reviewing the vehicle. Cody did wonderful job reviewing the vehicle

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Easy Breezy
    by Fun Bobby from NEPA | November 28, 2020

    BMW of Wyoming Valley and Rob Stitzer are some of the easiest people to work with at the dealership. Thanks again for the prompt service and parts.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Got a great car!
    by Eric from Jenkins TWP, PA | November 11, 2020

    Good deal all around! Test drove it, got more details on it and got it. Agent was very helpful with some of my requests!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    What a truely amazing experience!
    by Ryan A from Throop, Pennsylvania | November 11, 2020

    (This review is not part of any promotion, I just wanted to share my overall experience with this amazing dealership) Weather-wise, Saturday was an amazing day for November. My son and I were on the way to look at a new pick-up truck lease, when we decided to stop at Wyoming Valley BMW and walk the lot. So glad we did. I saw something that interested me and went inside to ask to see the interior of a given model. We met Robert Stitzer, and I am so glad we did. Robert answered all my questions, and offered us a test drive, which I accepted. Long story short, I never went to see that pickup truck lease. I ended leaving with a 2017 CPO X5, and the process was totally amazing! From the pre-sale to the close, the individuals at Wyoming Valley BMW could not have been nicer. This was my first BMW, but not my first luxury car purchase. I can tell you the experience here is on a new level. Everyone, and I mean everyone is not only friendly, but go out of their way to make sure there is nothing that is needed. From working with Rob, to meeting the general manager, the BMW Genius Cody and the Finance Manager, Kevin, I could not have been happier. I have owned many vehicles and this purchase experience has far surpassed all others. I have only had my CPO for a few days, but already the follow-up service has been top notch. I forgot some items in my trade, and had several questions on the tech in the vehicle. Once I called Robert, all was resolved and quickly. If this is how the experience will continue, I will be a customer for a very long time. Don't take my word alone on this, if you are interested in these type of vehicles, stop by and speak with them. I think you will be as impressed as I was.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Good purchasing experience
    by Brad Gregory from Binghamton, NY | November 06, 2020

    It was fairly easy to purchase the vehicle. Rob Stitzer was easy to work with and made sure everything worked out well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing service from a great dealership
    by Jman7152 from Allentown, PA | October 11, 2020

    This family of dealerships has gained a lifetime customer, and a few friends of mine are planning on going when they are ready for a new vehicle. I worked with Rob Stitzer, who worked some magic for me to be able to more easily get one of my dream cars before it was snatched up off the lot. The price for the 2020 model I got was the same as other dealerships were selling 2017/2018 model years for with similar milage. On top of that, not having a lot of loans in my history due to generally hating debt, most banks weren't to ready to give me a loan for a supercar. Kevin Bitel also worked some magic and got my loan approved after trying to deal with what seemed like every bank I had ever heard of and then some. Between the two of them, they could have easily given up and told me it wasn't going to be possible, but they worked hard to make sure I got my R8. As I said before, this family of dealers gained a lifetime customer, and I plan on sending everyone who asks my opinion to them too.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Waste of time
    by Aleksandra from Pottsville | September 13, 2020

    Ben is an awful salesman with poor communication skills. We went to trade our vehicle and purchase a new $60,000 BMW vehicle. When I heard how much they were giving me for my vehicle, I said, "I know for a fact my car worth more". Ben was trying to tell me why my car doesn't worth much, which was a lie; I said I know exactly what he is doing. Then he got angry and wished me a good luck in future searches without even trying to work with us. I will take my money elswhere for sure where I will be treated like a human being.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing Service as Always
    by Cherm007 from Nanticoke | August 21, 2020

    Amazing service as always. Alicia and the rest of the staff ware very helpful and straightforward. I will most definitely be back. Thank you again!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Thank you
    by Bmw from Pa | August 19, 2020

    Alicia was very helpful throughout the process. Also very friendly and informative I would recommend. Service was done quickly and correctly allowing me to be on the road as quick as possible

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Dealer review
    by Lilibeth from NY, NY | August 10, 2020

    Exceptional service provided from sales to financing. Fully transparent staff. Would recommend to others

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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