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BMW of Towson | Page 10

700 Kenilworth Dr Towson, MD 21204

(4.5 out of 5) 96 Reviews
84292020424101043

At BMW of Towson we offer Priority 1 Service. It means no appointments are ever required for service. Enjoy one of over 100 BMW loaners when your visit extends beyond just one hour. We have one of the largest NEW AND PRE-OWNED BMW inventories available. Click, call or visit us at bmwtowson.com.

Call (410) 846-1506
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

BMW of Towson Inventory

BMW of Towson Reviews

Ratings and reviews of BMW of Towson are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Customer Beware!
    by TMHessler from Towson, MD | May 28, 2013

    I received the most appalling service from BMW of Towson. After arriving at 8AM on Saturday morning to have my car diagnosed as to why the service engine light was on I stood waiting in the service lane for 30 minutes before anyone came over to greet me or to tell me they were busy and it would be a few minutes. Finally, 45 minutes later, I received help from a service manager who took me over to the waiting area so my car could be looked at. Over two hours later a diagnosis was made and I agreed to have it fixed. I was told it would only take an hour. However, 30 minutes later the service manager came back over and told me they did not have the part I needed in stock and they would have to order it. I would have to bring my car back on Tuesday morning and leave it to be fixed which I agreed to do after I was assured they would have a loaner for me and I could quickly drop my car for service and take the loaner. Tuesday morning I arrived to drop my car off for service only to be told I would have to wait in line to fill out paperwork for the loaner vehicle even though my service ticket was already written up. After waiting 15 minutes and making it clear I had to head to a meeting and could no longer wait, a nice woman in front of me offered to let me have her place since I was in a rush only to have the gentleman behind the loaner counter tell her I would have to wait because there were several other people still in front of me. (And then he laughed.) At this point I walked back over to the service manger, Derrick, that helped me in the first place and told him I would be leaving and not getting service at this dealership due to the deplorable customer service I had received and despite trying to spend $900 to repair my car at that location they did not seemed pressed for my business. As a BMW owner that has actually never stepped onto a BMW lot before this experience (purchased my car at another dealership,) I am appalled that they would treat a possible future customer (or any customer) in such a terrible manner. The service was so bad I am contemplating never buying a BMW again which is a same because I planned on leasing a new one within the next year.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Friendly and knowledgeable salesman.
    by New BMW girl. from Columbia, MD | April 11, 2013

    Leased my first BMW with Jose at BMW of Towson and couldn't be happier. Jose was extremely knowledgeable and wasn’t pushy at all. He was very understanding of my needs and didn’t try to over sell what I was looking for. He helped me get into a new 2013 BMW 328xi for exactly what I wanted to pay. Couldn’t be happier with the whole entire sales process. I will definitely recommend Jose and BMW of Towson to all my friends looking for a BMW.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    email to dealership via cars.com
    by bishop from newport news,Va. | March 19, 2013

    never got a response from email submitted regarding a slightly used porsche cab with trade of bmw cep.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Unmatched Customer Service...
    by Rookie Porsche Owner from White Marsh, MD | December 12, 2012

    Unmatched customer service. Something that is grossly overlooked in the car buying experience with most dealers. Even after the first deal fell threw, they continued to work for me to get something done and stayed in contact threw the entire process...

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great expirence
    by Steve M from damascus, md | August 05, 2012

    I saw a 2006 BMW M6 online and decided i wanted to pursue it.I emailed the dealership and Bill Kasper followed up with an email and a phone call within minutes. When i arrived he was never pushy he talked calmly with me and showed me just about every option of the car and explained it in a way i could understand. He answered every question i had and let me take the car for a long test drive. When i decided to purchase the car he went out of his way to have the car detailed for me and even checked the vehicle for service codes in which he found one so he had that taken care of even before hand. He could just as well let me drive the car away and i would of found out later that i would of have a service repair message pop up on the car, Great job with that. The whole process did take a few hours but in the end it was well worth it, he spent time showing me the service area and introducing me to the service and parts dept, he even pulled the car in from the rain to officially turn the car over to me before i drove off. If u ever consider a BMW new or used please stop by and ask for Bill Kasper!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Shopping for a Used Vehicle-Purhased New
    by Cynthia from Owings Mills, Maryland | November 21, 2011

    I visited Towson BMW because they were one of the dealers who had the used vehicle I wanted in stock. I was driving a BMW that was in excellent condition with all the bells and whistles including navigation, satellite radio and Bluetooth so I really didn't need a new vehicle. I had seen a used 650i on the lot of another dealer. I actually went to that dealer 1st. Unfortunately, they along with another dealer failed to follow-through and really didn't try very hard to help me with my purchase. Mr. Kubi at Towson was extremely professional; and helpful. He made the difference. I winded up buying a 2011 vehicle because Mr. Kubi took the time to show me other options, was very knowledgeable about the vehicles and continued to treat me like a real, potential customer even after I said I was not willing to pay the monthly payments associated with the650 I originally came in the shop to investigate. Additionally, the dealer where I originally saw the 650i offered m e a ridiculously low price for my car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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