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BMW of Denver Downtown

1040 S Colorado Blvd Denver, CO 80246

(4.5 out of 5) 431 Reviews
52438502020424102537

We have a large selection of inventory available, come in today for a test drive.

Call (877) 855-5564
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-7:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

BMW of Denver Downtown Inventory

BMW of Denver Downtown Reviews

Ratings and reviews of BMW of Denver Downtown are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Best service ever
    by Bruno Nicoletti from Denver, Co | May 06, 2021

    Great experience. Made everything easy for me. Kourosh providing me the best service I?ve ever had purchasing a car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Customer Service
    by Dustin from New Orleans | April 24, 2021

    Purchased a car from a thousand miles away (New Orleans) and the process was extremely smooth. Connor and the dealership were very helpful every step of the way, cant recommend them highly enough!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    DO NOT do business with this dealership!
    by C.R. from Denver, CO | April 16, 2021

    Background on my situation: I took my leased car in to have a jammed seat belt latch fixed and was given my car back without the latch fixed and with a low tire pressure indication light on, which turned out to be a flat tire. I did not have any indication lights on when I dropped my car off nor did the dealership communicate this or any indication lights were during the two days they had my car in their possession. When I reached out to the general manager about it (Edward F.) he was rude, condescending, did not listen to me when I attempted to explain to him an issue I was having with the dealership. He continually interrupted me while I was talking, he denied the dealership was at fault for the issue then proceeded to yell at me to go “educate myself” and “go Google” because I was wrong about my personal experience with BMW tire pressure sensors. He also attempted to hang up on me because “the conversation was going nowhere” yet he couldn’t provide me with information on the status of my car. This was literally the worst customer experience I have ever had and will no longer be a customer once my current lease is up. The general manager single-handedly destroyed a relationship with a once loyal customer in less than 10 minutes, but I am sure he could care less since he didn’t seem to care that I filed a complaint on the dealership with BMW of NA. Additionally, he lied to me when I asked for information on who he reports to, he stated that he was the owner of the dealership and reported to himself. Clearly, that is incorrect since Sonic Automotive owns the dealership. Update: I was able to speak to Edward’s boss from Sonic (Chip) who could care less about how horribly the general manager treated me and didn’t think it was out of line for the general manager to yell, be rude and condescending to me. Good luck to anyone doing business with these guys since they don’t care about customers!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Steal my son money
    by Luis Pagan from Snellville, Ga | April 08, 2021

    My son when to look to buy an used car. He ended up buying it and after waiting more than two hours for the paper work, he got the car. 20 minutes later the car stalled!!! It’s been 4 days no car status. After paying $15k cash my son still has no car!!! They didn’t offer him a loaner or even an apologies!!! Be aware!! Is this the service you expect?

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent experience, would definitely recommend
    by Eric H from Denver, CO | March 05, 2021

    BMW of Denver Downtown provided my wife and me with a first-rate experience throughout our purchase process. Ryan Breda was great to work with and we would highly recommend him to others. He was knowledgeable about the vehicles, accommodating of our requests, and super responsive.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service!
    by Todd Pruitt from Denver, CO | February 20, 2021

    Rodney LaMotte was great as always! The facilities are beautiful! We got exactly what we wanted.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great sales experience
    by Susanne from Denver, CO | January 20, 2021

    Great Sales Associate--all around helpful process.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    D- Rating with Better Business Bureau
    by Kim B from Denver, CO | November 03, 2020

    There are many car dealerships in the Denver area. I strongly discourage anyone from purchasing a vehicle from BMW of Denver Downtown! BMW of Denver Downtown has a D- rating with the Better Business Bureau. I wish I had reviewed their profile before I chose to purchase a vehicle from them; it would have saved me months of frustration and struggle. I purchased a used BMW from this dealership in August of 2019. It took 14 months for the dealership to properly file a title application with the Douglas County MVD, so that the vehicle could be titled. In Colorado, dealerships have 30 days to file a title application after purchase. There is absolutely no excuse for why it took BMW of Denver Downtown 14 months to complete this process for my vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Uncomfortable purchasing experience
    by Sean from Denver | September 22, 2020

    Warning! If you plan to purchase a BMW from this dealership, you may want to learn my experience here. I bought/leased a new BMW from BMW of Denver downtown in November 2019. Here are the facts: 1) I stepped in the shop before 1pm in the early afternoon, and made decision on a brand new BMW 330i at about 2pm, they said the documentation will take half - one hour, however, i am still sitting there until 6pm.  2) They charged 100$ for the first three year maintenance for my brand new 330i, this should be free by BMW. the documentation took so long and I didnt find this until i went home, I called the sales person, he simply ignored my request by saying that he is not training on this and refused to forward my request to the financial team.  3) the financial person charged me somewhere about ~1000$ in the name of BMW tax. I found this abnormal fee and asked him what is BMW tax??? he could not explain and had to remove this so called BMW tax fee.  4) The sales promised to help deliver my new BMW to my home which is 30mins away, since i am driving along by myself. However, he refused to do so right after the documentation was done. so I have to come to the shop again next day with my friend to pickup my new car. Well, I may simply not buy this car if he was honest in the beginning and tell me he could not deliver the new car home. I bought a Mercedes 3 years ago from the neighboring MB of Denver and they delivered the new car to my home smoothly.  5) after the documentation was done, at about 6pm, I found the entrance light blanket on the driver side was not working, I asked the sales to fix it. he refused to do so by saying that the service department was closed and asked me to schedule a service with them next week. OK, it was my fault that I didnot find this problem before I signed the pre-delivery inspection PDI form. 6) the sales requested me NOT to submit the BMW survey if I could not rate 10 out of 10, the reason is that he had family and children to support. this is funny. Well, I didnot submit the BMW official survey eventually. I am still not sure if I did the right thing. 7) I could not register my new car even when the temporary plate expired because the dealer failed to send the document to the DMV. I contacted the front desk and a lady quickly sent the document to DMV and a new temporary plate to me. She corrected their mistake quickly, and rescued the rating from 1 to 2 out of 5.  Here are my objective feeling: 1) this is the worst experience i have had among the luxury dealership I experienced.  2) I feel that they/management really dont care about customers that much.  My suggestions: YMMV, but if you really want to buy a car from this dealer, be very careful about every single number in the documentation file, and be ready for unexpected bubbles.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    FIRST CLASS dealership!
    by Jason Giordano from Denver, CO | September 19, 2020

    top notch facilities all at the top tier of BMW's image requirements and very comfortable. Substantial amount of BMW Master Technicians

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
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