Billion Auto - Kia of Iowa City

Billion Auto - Kia of Iowa City Reviews

Ratings and reviews of Billion Auto - Kia of Iowa City are from Cars.com

• (1.0 out of 5.0)

  fraud

  by john from iowa city | August 20, 2020

  Told me they were selling me a type s but it turned out to be an lx (difference is safety features that are not visible). they left the body type blank on the contract. I was told we'd do a walkaround checklist when they delivered it but that didn't happen. also found my supposedly new car had hail damage, 550 miles and other signs of previous use. I am disabled and unable to do a quick inspection... Calls to sales mgr. Lucas Legrand have been unanswered and msgs not returned. Talked repeatedly to salesman Matthew Dirks whose only response was that he would have Lucas call me which hasn't happened. This is day 3. I will update after i hear from my attorney and/or billion.

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  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  If you like being treated like human waste.

  by Steve T Zilmer from Cedar Falls | July 09, 2020

  If you feel like being lied to yelled at and then yelled at by a general manager this is the dealership for you. Not sure how they got this good of a ranking on here. Look them online first for real reviews and then look up there employee feedback review it's wonderful.

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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Visit to review or possibly buy Lexus IS250

  by TR from Marion | April 09, 2020

  Turns out the vehicle was a beautiful car but smaller than we imagined. Anyway, Corey did a good job preparing the car for us prior to my wife and I arriving. I brought in a trade-in vehicle a 2002 Lexus w/166,000 miles. The car was priced at $14,900 and I was hoping to get about $3,500 for my car. My car turned out to have a few check engine light issues and they offered a lot less..........We ended up buying a vehicle from a private seller, 2011 Lexus RX 350 with 90k miles for $12k the next day. Sometimes it's just a matter of how much a dealership is willing to work with you. Thx

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  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Unimpressive follow up

  by Philip Bailey from North Liberty | February 20, 2020

  Salesperson who responded to my request for info on the email used just “Hey and my last name” as the greeting of the email and then the response itself was full of typos and not really helpful info. Didn’t pursue any further things with this dealership but did buy a Kia from someone else’s dealership

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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Saved the day!

  by Patricia from Burgess | April 30, 2019

  I took my car in for service since it wasn't running well and I was informed it would cost around $2000 to have it fixed properly. Rowdi introduced me to Tyler and I was out of my problem and into a new car in less than 1 hour. Thank you Tyler and Rowdi for all of your help.

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Staff

  by Paul from New London Iowa | May 18, 2018

  I have been here before for warranty work and was impressed with each visit. Normally I find car buying stressful and irritating. Just had the best experience EVER at billion auto kia iowa city. Manager and sales staff are friendly and professional. Totally stress free experience!

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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Helped solve a difficult situation

  by Tani from Washburn, ND | March 20, 2018

  Me and my husband decided to go through major changes after recently trading our older Kia off and then decided we couldn’t afford that anymore and we went shopping around and The billion team seemed to be the best fit for us. They helped us get a great deal and find the perfect vehicle for us (which ended up being a newer model of the one I had prior to the one we just traded) and they helped us with all of this over the phone, email, texts, etc. and we live 1200 miles away! They were able to meet us at a half way point since we happened to be visiting family halfway we met with their drivers and picked our new vehicle up! I fell in love with Kia the first time I had one and I just had to go back! Thank you to the guys we worked with, you made this an easy and smooth option for us!

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Billion Kia

  by Laura Schwab from Iowa city, Iowa | May 19, 2017

  Excellent service! The sales representative who sold me my Kia Sportage was professional and helpful. He did a great job explaining features and options and was patient with my five-year-old daughter who accompanied me through the process of purchasing the vehicle. Thanks, Corey!

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great buying process

  by Pedro correa from Muscatine | April 24, 2017

  Awesome staff thanks to Corey Rodney and the rest of The billion Kia staff

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Retired Couple

  by floyd & Joyce Davie from Cedar Rapids, Iowa | March 31, 2017

  Excellent Accommodations and employee service. Pleasant experience and price was fair and competitive.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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