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Bill Jacobs VW | Page 4

2211 Aurora Ave Naperville, IL 60540

(4.5 out of 5) 210 Reviews
88137202091810233

Call (888) 429-8093
Hours of Operation
Monday10:00 am-8:00 pm
Tuesday10:00 am-8:00 pm
Wednesday10:00 am-8:00 pm
Thursday10:00 am-8:00 pm
Friday10:00 am-8:00 pm
Saturday10:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday7:00 am-5:00 pm
SundayCLOSED

Bill Jacobs VW Inventory

Bill Jacobs VW Reviews

Ratings and reviews of Bill Jacobs VW are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Great experience with Chris Verhagen
    by Staci from Naperville, Illinois | May 31, 2019

    We purchased a 2019 Atlas from Chris Verhagen and the process was very smooth. He was knowledgeable, and made the experience fun too! He had mentioned that it was his third day working at this dealership, and you would never know it. Overall, a great experience!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    new car experience
    by Paul Darby from Naperville, IL | May 31, 2019

    Chris Verhagen was ver professional and knowledgeable when purchasing our 2019 Atlas. Pleasant to work with and will be bringing future business to Chris. Thanks again for the great experience!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Manager
    by Azucena10 from Naperville il | April 30, 2019

    Thi was my first new car and thanks to Ricardo was a good experience he was a pleasure to work wit thanks to Rich the sales manager.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Jules Staley was fantastic to work with
    by Chris Rakers from Downers Grove IL | April 20, 2019

    I dread buying a new car. The process always seems to take longer than it should and they’re always trying to sell me add ons I don’t need. Jules Staley however was transparent and truly listened to my needs rather than pushing me into a vehicle or add on I didn’t need. This is how the car buying experience should be and I will absolutely go back to Bill Jacobs VW (and Jules) for my next car purchase.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Customer
    by Tanja from NAPERVILLE | April 14, 2019

    Gleb Simanovich helped me so much today to make sure I understand every single detail about the car that I bought today also he did not push me to do something that I did not want. He treated me like a friend with great advices for me it's very important that nobody push me he saw my needs I will never forget this guy. I recommend him and will tell my friends! Customer service best in this area for sure!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    JeanDL
    by JeanDL from Naperville, Il | February 02, 2019

    Cesar Mendoza really did a wonderful job helping us purchase our leased 2016 Jetta. We are delighted with the car and our total experience with Cesar and Bill Jacobs VW.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Exceptional Service
    by JohnGee from Naperville, IL | February 01, 2019

    Ricardo attended to us in a timely matter and with such great service. Car buying was a breeze with him and I couldn't have asked for a better experience. I didn't feel pressured to buy but found the perfect car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Stay away, "what you see if not what you get"!!
    by NAVRAJ DHALIWAL from Naperville, IL | January 05, 2019

    Had a bad experience with this dealership. I saw the advertised prices on their website, contacted the sales rep thru emails for days, got all details and finally decided to test drive/lease. Guess what? When i went into the dealership, they told me that the advertised lease price was a mistake and my downpayment has to be 4k more than that was advertised. I did make a point that if it is a dealership mistake (which they admitted to), they should still honor the deal BUT as most dealerships do, all i got was a 'sorry'. The most frustrating part is that in order to avoid this particular situation, I had spent almost a week working with them offline but guess the 'customer satisfaction' is only a theoretical term

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Well worth a 2 hour trip for a great deal
    by jocallagil from Normal, IL | December 13, 2018

    I was originally looking at low end Mitsubishi Mirage G4 sedans for around $13k when I came upon Bill Jacobs through a friend who had bought a new Jetta from them a year and half ago. The internet pricing, they provided we worth the drive across the state. The salesman Josh Stoll was very helpful on the phone before I headed there on my 2 plus hour trek. Once I got there he had the car I wanted gassed up and ready to hit their awesome test track with hills, curves and a skid pad. The turning radius on this 2019 Jetta S 1.4T was incredible along with all the technology included. I was warned by my local VM dealer that this internet price was a scam. I can clearly state it was not and worth my time and effort to get this vehicle from Bill Jabos VW. Josh made the buying experience painless along with sales manager and Finance manager too. They did not pull any scams trying to upsell me on things that I did not need. The price I was quoted online was what I got when all was said and done. The process took 1.5 hours to complete all the paperwork and have them re-detail the car before I took delivery. I was so excited about the new car I forgot my Ipass and Garage Door opener and Josh the Salesman got them in the mail to me the very next day.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Stay Away
    by Nick Cozzi from Chicago, IL | December 09, 2018

    Never bought a car in my life, and getting ready to move to Colorado, had to get ready and bite the bullet. What I didn't know, was that they purposefully did not put on the VW Car Care Package (which I asked for many times), charged me $2000 more than MSRP, AND I got an APR rate just above 8%. I am a recent grad and my credit wasn't great but I am so upset now with this almost $700 a month car payment for 4 years. Tried to get in contact with the GM Sam Jawad to get the package off that was not wanted, no response for two weeks and counting. Bill Jacobs VW is shady and they are sharks. I should have known better and walked away, they will get you too.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • Displaying 31 - 40 of 210 Reviews