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Bill Jacobs VW | Page 21

2211 Aurora Ave Naperville, IL 60540

(4.5 out of 5) 210 Reviews
88137202091810233

Call (888) 383-7403
Hours of Operation
Monday10:00 am-8:00 pm
Tuesday10:00 am-8:00 pm
Wednesday10:00 am-8:00 pm
Thursday10:00 am-8:00 pm
Friday10:00 am-8:00 pm
Saturday10:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday7:00 am-5:00 pm
SundayCLOSED

Bill Jacobs VW Inventory

Bill Jacobs VW Reviews

Ratings and reviews of Bill Jacobs VW are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Great dealership
    by Alex from Chicago,IL | May 15, 2013

    Great experience, love this dealership!!! My wife and I really wanted a specific car and this dealership was the only one that had what we were looking for. Really nice staff!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Positive Car Buying Experience -
    by WhimsyGirl from Aurora, Il | April 29, 2013

    This is a fantastic dealership with exceptional customer service. My salesman John Hunt addressed all my concerns with buying a specific car and the finance department worked to make it happen . Nick the sales manager was upfront and I felt that everyone was honest and sincere in making sure I was comfortable with my vehicle purchase. i would recommend this dealership to anyone looking for a positive car buying experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Wonderful Experience
    by Amy S from Oswego, Il | April 29, 2013

    Was actually on my way to another dealership to purchase or lease a car. We stopped at Bill jAcobs Volkswagon to just check out the Tiquan because we liked the look of it. Max Porter started helping us and is seriously the reason we ended up staying and eventually leasing here. Great person to deal with, straightforward, informative and an overall pleasure to deal with. Our whole experience was positive. I hate the whole process of getting a new car and I actually enjoyed myself this time. Donnie in finance and Jon the sales manager were also great. I definitley recommend this dealership. Was actually on my way to another dealership to purchase or lease a car. We stopped at Bill jAcobs Volkswagon to just check out the Tiquan because we liked the look of it. Max Porter started helping us and is seriously the reason we ended up staying and eventually leasing here. Great person to deal with, straightforward, informative and an overall pleasure to deal with. Our whole experience was positive. I hate the whole process of getting a new car and I actually enjoyed myself this time. Donnie in finance and Jon the sales manager were also great. I definitley recommend this dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    The best car buying experience I have ever had!
    by Suzanne a very happy customer. from Geneva, Il | April 14, 2013

    I have had many car experiences in my life but I will have to say from the time I step up to the door I had the best experience. I met my salesman, Cesar and a great informative test drive. My friend came with me and she also agreed of how wonderful, Cesar, Pete and Donie treated me to getting the VW Beetle to a deal, that I couldn't refuse to the very end with Donie in finance. My son had looked on line and saw their rating and we had visited another dealer but did not like our experience there. We came to Bill Jacobs Volkswagen and because of the three men we worked with I left with a wonderful car and that we were cared for by all these men. Thank you Cesar, Pete and Donie for taking such car of me.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    A very good experience!
    by Lisa C from Chicago | March 12, 2013

    I bought a used car from Bill Jacobs VW. I worked with Rob Butts and Jon Stube. Rob was very pleasant to deal with. Jon was also very accommodating and reasonable. They gave me a great deal on the car. The purchase process was a bit long, but it's been a long time since I bought a car, and I suspect it's going to be like that at any dealership. I bought a used Acura, but while we were waiting, Rob and I chatted about the new VWs. His product knowledge is outstanding. If you are thinking of getting a VW, I highly recommend working with Rob. He can definitely match up your needs to the right vehicle. The facilities were extremely clean and quite comfortable. Everyone I dealt with, from the Finance guy to the Cashier, were friendly and in a good mood.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    WASTE OF TIME
    by nothankyou from Chicago il | November 10, 2012

    Where to start...What a complete waste of time. The original sales rep I dealt with didn't have any business cards so I asked him to email me his info - it's been over a week and I'm still waiting. The sales manager was rude and offered me a dollar amount for my trade in without seeing the car. Upon seeing the car, I was completely low-balled by a different sales rep because the sales manager couldn't even bother to step outside and I was not even invited to go into the dealership. The sales rep became slightly belligerent when we didn't like his figures and basically told us to go somewhere else...little did he know I was ready to pay cash for the car. Suddenly my trade in price more than doubled and the price of the car I was looking at went up too...curious, huh? I will NEVER go back to this dealership again. A car is not worth dealing with this level of shoddy used car salesmen. Take my advice and stay away - save yourself all the frustration that I've gone through!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Lies..lies..lies. Sold me a lemon
    by Praveen from Schaumburg,il | September 28, 2012

    I bought a used mini cooper from them mid August, at the point of purchase I saw that the car failed emission test once. When I asked the reason why, I was told all is good, they took care of it. Exactly 32 days and just driving over 200 miles after the car broke down, which could cost me 5-6 grand!!! When I called their service, the guy on the line said since you did not buy extended warranty and you bought it as-is I can't help! Can you believe it! No honor at all, I was assured impute of the emission failure, it was a mechically sound car. Am talking to their GM now. Do your research. Take it from me, having car trouble after you just shelled out a lot to buy it is painful.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    2001 ford VIN:1FAFP45X91F176231 has major issues
    by VERYUNHAPPYWITHBILLJACOBS from Naperville | July 23, 2012

    the sales staff mislead us several times on the 2001 mustang 2001 ford VIN:1FAFP45X91F176231 major issues. We agreed on a price one night, I was to sign the deal the next night, Then the price went down on the internet listing. we called and they said to bad. If you dont like it dont buy it. My wife really wanted me to buy the car and worked with the general manager. we agreed on a new price, only if we could take it and get the car checked out. The shop we took it to found a major issues. The dealership told us now the price is back up another 1000 dollars. Now they went back on there word again. Then they said once more, if you dont like the deal, there is the door. WE WALKED AWAY A SECOND TIME! WORST SALES STAFF EVER. jacking the price back up when we are ready to sign is a underhanded sleazy way to do business. Myself and my Family will NEVER shop at ANY bill Jacobs again. The sad thing is that in 2008 we bought a new car from the Bill Jacobs and did not se these issues. Dont buy the yellow mustang, dont buy any bill jaocbs cars, the are underhanded and pushing cars with known issues.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Online shopping
    by Mike A from Marion, IA | June 19, 2012

    Submitted an inquiry last month for an online quote on a new VW. Katherine of Bill Jacobs was far and away the most responsive, direct, friendly, unfront, and informative person I dealt with. Very pleased so far with the experience, and hope to make a decision in the near future.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Mislead
    by Sdross from Romeoville | March 26, 2012

    I was mislead over the phone to think that this dealership helped clients with less than perfect credit only to find out the contrary once loured into the dealership. Thanks for wasting my family's time...much happier in my new 2012 SUV from Napleton KIA!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 201 - 210 of 210 Reviews