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Bernardi Volvo Cars Natick

910 Worcester St Natick, MA 01760

(4.4 out of 5) 40 Reviews
0d593f66be480e92054b152c93470483

Please visit us online at www.volvoofwellesley.com

Call (877) 415-5112
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-4:30 pm
SundayCLOSED

Bernardi Volvo Cars Natick Inventory

Bernardi Volvo Cars Natick Reviews

Ratings and reviews of Bernardi Volvo Cars Natick are from Cars.com

Overall
4.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Poor professionalism over email
    by Car Shopper from Boston, MA | June 30, 2020

    I understand that you’re trying to close deals. This year was tough for the car industry but that isn’t an excuse for you to treat customers with a lack of professionalism and unleash your frustrations on them. The type of communication I have over email and text is an embarrassment to all sales professionals. If you want a reassuring, comfortable and pleasant car buying experience and don’t want to pull your hair out, I recommend not going with Bernardi of Natick. P.S. it may also be good if you didn’t respond to all your clients with an all caps email when they decline to add additional pre paid service warranties, it is a choice on the customers side.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Repairs
    by Jesus Lopez Diez from Wellesley, MA | January 09, 2020

    Extremely expensive. I got my trunk repaired at the dealership only to find that I could have got it done for half the price. The labor price is outrageous.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (3.0 out of 5.0)
    Used car purchased
    by Terry from Randolph, MA | November 05, 2019

    Registration, insurance, and inspection were not ready when pickup. Salesperson was taking care of another customer when pickup was scheduled. No one walkthrough the car when pickup.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Awful customer service and not safe cars
    by Kristi M. from Boston, MA | October 23, 2019

    We purchased a certified pre-owned XC90 from Bernardi Volvo Wellesley/Natick and to say it has been a disaster would be a gross understatement. Almost immediately we began having a significant engine problem - meaning the car at times will abruptly stop, shut off, and not start again for a period of at least 10 minutes - now with 2 young children in the car we believe most people would agree this is a significant issue. What we have come to realize after this car has been in for the same issue 5 times in just over a year, is that Volvo corporate along with Bernardi truly do not care about the safety of our family as the narrative continues to be "take your car back, we fixed it". We have now refused to take the car back not only for the safety of our own family but for the safety of all drivers on the road given this issue could cause a serious multi-vehicle accident. Upon doing so there has been zero support from either the dealership or Volvo itself, just a giant game of passing the blame back and forth with no acceptable solution. Please beware for anyone out there considering purchasing a Volvo or for current owners, this company, as well as Bernardi, does not care about your safety.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Surprised
    by New fan from Brookline/Boston ma | October 04, 2019

    John L was a wonderful and thoughtful sales consultant and was totally focused on listening and helping us through the whole purchase,trade in and tech orientation process. Best experience we have ever had. I’m very surprised it went so well and credit the Volvo of Wellesley team for outstanding customer service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience
    by EC from Agawam, MA | August 13, 2019

    I had been doing research and looking for a specific car for a while. I found the car that I wanted at the Wellesley Volvo dealership and drove out from western MA. I setup the appointment and was introduced to Josh Van Der Weide when I arrived. Josh was very professional and respectful throughout the whole process. I would highly recommend him to anyone looking for a great car buying experience. I’m very happy with my XC60!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst dealership I ever seen.Paul is worst seller
    by IBRAHIM SAMADZADE from Wellesley,MA | August 02, 2019

    Worst dealership.They never answer calls after selling car.Paul is never answer calls.Does'nt feel any responsibility.Till they sell car they will be so good,then worst.So bad customer service.Don't recommend this place to anyone

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Customer Service (I'll be back!)
    by Michael Omiccioli from Natick, MA | April 01, 2019

    The sales team and service team went out of their way to make sure I was happy with the experience. Hands down best car buying experience I have had. Kevin and team are great, they went out of their way to provide excellent service. Thank You!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Susan Dearborn loyal customer
    by Steven-Paulo in service and Paul in sales from Wellesley MA. | December 12, 2018

    Exemplary - Steven service manager-Paulo service- Paul in sales all fabulous. Can’t say enough positive about dealership. They make your life as easy as possible, which is so rare today

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Certified Pre-Owned????
    by VOLVO CPO!!! from Wellesley, MA | October 05, 2018

    I purchased this my second XC60 as a certified pre-owned vehicle from Wellesley Volvo in November 2016 (26K miles) - less than 2 years ago. I was told during my most recent service (51K miles - September 2018) that my rear brakes have 1 mm left and that I need to replace the battery too. This vehicle is only used to drive to work and back. I have a second Volvo XC60 2010 which I bought new and it still has the original brakes and battery and close to 80000 miles. How does a certified pre-owned vehicle degrade this quickly? I raised the brake issue at my previous service too when I was warned that they were nearing the end of life and had no response back either!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
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