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Bergstrom Ford of Oshkosh

3355 Jackson Street Oshkosh, WI 54901

(4.8 out of 5) 129 Reviews
173102020521134323

Call (888) 524-2076
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Bergstrom Ford of Oshkosh Inventory

Bergstrom Ford of Oshkosh Reviews

Ratings and reviews of Bergstrom Ford of Oshkosh are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    I have been a very satisfied customer since 2014.
    by Linda from Winneconne Wi | September 17, 2020

    I have always had excellent service at this dealership. I purchased a used 2012 Ford Edge and have had very few problems. Any work I needed done was taken care of in a timely and professional manner.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Guaranteed absolute DISASTER car buying experience
    by InsulHolds from Oshkosh, WI | June 06, 2020

    Stay away from Jeff Dobrunz and this place in general!!! THIS IS YOUR WARNING! They need to do an internal exam on how they treat their customers and their overall car buying process. I am certain if they did Jeff would no longer be with them. No matter how good of a deal they give you, not worth the mistreatment and disrespect they give you. Just walk away.... far, far away from this place and any Bergstrom for that matter. Jeff is the most unprofessional, unorganized person I have met in this business, and that is saying a lot considering I've had my fair share of dealership experiences. I will be doing my family and friends a huge favor by telling them to stay away from this place.

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Buyer Beware - Ask to see title
    by Mike from Oshkosh, wi | March 14, 2020

    Be extremely careful if you choose to purchase a vehicle from this dealership. ASK FOR THE TITLE. These guys are not who they seem no matter what the other reviews say. Tom Lilach sold me a vehicle on Jan 4th that Bergstrom didn't have the title for, confirmed yesterday by the Finance guy. Told Tom received letter from DOT that car was not titled or registered, told me it was taken care of and car was registered. Checked with DOT a week later because you cannot trust a car salesman and found that it was not taken care of. Stopped in to discuss a separate deal and true colors began to show, rude and unprofessional comments. Told Tom that car was not taken car of and he proceeded to lie to me again and told me it was. Inquired about how guaranteed financing worked and Tom told me they will give me $1500.00 a month payments, which I in no way could afford, but it would satisfy their claim of offering guaranteed financing. Isn't that great. New GM said he would take the bull by the horns, but sorry DOT closed, has off the next day, oh and sorry, DOT closed on Sat. Finance guy said I would have plates today since they finally got the original owner to sign the title. You know the story by now, no plates. Said he has to take care of kids and has stuff to do so maybe I can take off work and take care of it. xxxx NO!! This fine group at Bergstrom Ford definitely goes out of their way to take care of their customers. Don't even bother trying to contact Corporate either because they will transfer you to every Bergstrom dealer in the state before they would ever connect you to Corporate. Just a little tip, Your best bang for the buck is send John an email and contact BBB as well as DOT dealer investigation. At this point, stuck with a vehicle that I still have no proof is mine, is not registered, basically cannot drive, but required to pay for. Not quite sure how they thought they would get away with selling a car without the title but sure they will be explaining it in the coming weeks. I expect this will get the same response as all the others who had issues. "Thanks for the feedback and sorry for the inconvenience right guys"

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Scam, fraud
    by Gloria from Oshkosh | August 20, 2019

    They lie to their customers, did not disclosed the carfax of the car instead they lied stating it only had one owner, also after almost two months I found out they charge me for some protection plans that was never agreed or Applied to the pain of my truck.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Lack of experience
    by BQ262 from Oshkosh,Wi | May 16, 2019

    Buying process was smooth. The dealership is extremely shady. Only gave one option for an extended warranty that only excluded tires and windshield wipers according to them. After having my car for 5 weeks, they "fixed" the issue only for it to occur again later. They will try to nickel and dime you as much as they can. Read all the recent reviews. Bergstrom service is nothing like it used to be.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Investigation
    by Lisa Dahl from Neshkoro, wisconsin | January 18, 2019

    My elderly parents were "taken for a ride" by 2 sleezy salesman that"are no longer with us" according to the sales manager that I approached after several attemps to try to straighten out this matter. Mom and dad shelled out 22 thousand dollars for a 2 year LEASE. The car is a 2018 ecosport. Mom and dad were 86 years old in may of 2018 when this happened. Dad passed away last week from complications from alzheimers and mom is now in assisted living. I wonder how these "businessmen" can sleep at night. My dad was a salesman all his life and busted his but to give us a wonderfull upbringing. He was a GOOD salesman. These xxxxxxxx are CROOKS!!!

    Customer Service
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    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Used Ford
    by CrewPacker from Milwaukee, wi | October 08, 2018

    Every employee was knowledgeable and personable, making the experience very good. Process was easy for trade in, and pricing was great. The team I had worked late to accommodate my schedule.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Efficient Buying Experience
    by johnv from Appleton, WI | April 15, 2015

    Efficient professional sales person-John Cayo-the entire process took less than 1 hour to trade in my vehicle for a new model. No hitches, fair treatment. Would definitely recommend.

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Spring Check Up
    by Elderly Driver from Oshkosh, WI | March 28, 2015

    Everything went smoothly and work-to-be-done was explained. I am an elderly woman and they do their best to be sure I understand what they are doing and what they feel should be taken care of with my older car. They are always very helpful.

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Fast service, friendly people!
    by Joe B from Neshkoro, WI | December 30, 2014

    We called about a used car they had on a Thursday, and they had loan offers ready to go by Monday. Andrew found me a really good rate, and I had my car on Monday evening. It went smooth and they were all very friendly. Overall great experience! I will definitely go back when the time comes for a new car!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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