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Bergstrom Ford Lincoln of the Fox Valley

525 S Green Bay Rd Neenah, WI 54956

(4.8 out of 5) 148 Reviews
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Our experienced sales team is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. At Bergstrom Automotive, we will strive to be the recognized leader of guest service through commitment to treat everyone like family.

Call (877) 438-0934
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-1:00 pm
SundayCLOSED

Bergstrom Ford Lincoln of the Fox Valley Inventory

Bergstrom Ford Lincoln of the Fox Valley Reviews

Ratings and reviews of Bergstrom Ford Lincoln of the Fox Valley are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    No response back
    by Mark Gurke from Princeton Wisconsin | March 16, 2020

    Inquired about a new truck online. I was contacted by a salesman via text. Told him what I was looking for. Two weeks go by and no response. Then I get an email asking about my Bergstrom experience. I commented that I never heard back from Will my salesman. Next day I get a text from will saying he found a truck just like I’m looking for. It’s been two and not a word. I bought from a different dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Helpful No-Pressure Sales Service
    by Luke from Appleton, Wi | September 27, 2019

    Over the last several years I have bought a used Mustang and a New truck from here. Both sales and service staff have never pushed me to buy anything other than what I was looking for or had scheduled. Sales and service communicate with Text, Email, or phone if you ask which is really nice during work etc. I am a bit younger and none of the other local Ram, Chevy, Toyota,Or Ford dealerships had sales staff that took me seriously enough to try to sell me a car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Buyer beware. False advertising!
    by F150 shopper from Neenah | January 18, 2019

    Was on the Bergstrom Ford Neenah website for screen printout with upfront price. Went in next day to buy and the price changed. I was told some mixup on website.. be careful! Not so upfront....

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Desapointed
    by Gerardo Martinez from Neenah wi | December 27, 2018

    I went in to get a diagnostic for my 2013 f150 and even before they did anything or knew anything about my truck customer service guy was trying to sell me services I felt angry and feel like all they care is about pushing to get more money out of you they came back with the diagnostic that my truck needed new spark plugs and coil boots for a price of almost 500 dollars ����so I said no ! I call a different ford dealer and got a cuote for half the price they where asking !! So I’m never coming back to this place .. do your research before coming here they’ll rip you off ..

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Very disappointing
    by Disappointed Dave from Shawano,WI | October 01, 2018

    Requested vehicle information through cars.com got a email from them saying they had gotten my request. Two weeks later I still have not gotten the requested information. Very disappointed

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Answered all questions promptly!
    by Allen K from River Falls, WI | July 30, 2017

    I am interested in one of their used vehicles. Bergstrom has answered all my questions promptly and have remained in contact and have been very helpful.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    EXCELLENT CUSTOMER SERVICE!!!
    by Nicole D. from Appleton, WI | August 17, 2016

    This place is excellent! We had a HUGE problem with another local Ford dealer, not Bergstrom owned, and Ford Bergstrom in Neenah stepped up to help us out in any way they could. Specifically Mark (service manager) and Rick in sales. Both excellent, professional, and great to work with! I cannot say enough good things about how things were handled from start to finish. Highly recommend!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Re: Bergstrom Rocks!
    by "Sharonh" from Appleton WI | June 17, 2015

    Extreme service - from finance to the person who brought me coffee - simply outstanding!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Ford Fusion Service
    by Andy from Appleton WI | May 02, 2015

    The person who dealt with me was excellent. He explained what what was done on the vehicle during the service and helped look into some recall information.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Top Salesmanship
    by Senior Citizen from Small town, USA | March 27, 2015

    Their Personnel are excellent, JJ was fantastic, he went out of his way to make us "Senior Citizens" at ease, comfortable, and certainly answered all our questions, including some we didn't even have to ask! This was our first experience with Bergstrom, although other members of our family have purchase several vehicles from them, and if we live long enough, we will go back for another vehicle!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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