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Auto Trust USA

18900 NW 2nd Ave Miami, FL 33169

(4.2 out of 5) 34 Reviews
5351100

Call (954) 416-2363
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Auto Trust USA Reviews

Ratings and reviews of Auto Trust USA are from Cars.com

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    2014 Hyundai Equus
    by Thomas. R from Co. | July 26, 2020

    I contacted Auto USA about the vehicle and a private inspection company go over and check it out to make sure the vehicle was in tip top shape. Got the OK, flew into town picked up the car and was on the highway in no time. I spent about 5 to 7 minutes at the dealership and was pleased with the whole process!

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome Experience
    by EmSro from New Orleans, LA | February 09, 2019

    Easy process. Did most of it online. I came in to test drive the vehicle and saw one minor issue that they quickly fixed. They have a great line of vehicles on their lot. Will definitely consider coming back to them in the future. Also, they were able to bargain with the bank for best prices to give me an even better deal.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Seamless transaction and outstanding service .A++
    by Faye Baracats from Ponte Vedra beach,FL | January 08, 2019

    Excellent team.Gary the owner and David the salesman are honest and professional .They made the whole process very easy and the transaction was incredibly smooth.The car arrived in excellent condition and faster than I’d expected.If you are skeptical about buying a car online ...give them a try and you’ll change your mind .I highly recommend doing buisness with them.A++

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great people!
    by Found Honda from Pembroke Pines | November 24, 2018

    These guys were great. Worked with my son from start to finish to ensure he got a great deal. Will definitely buy from them again.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    NOT A GOOD EXPERIENCE!
    by Rob from Mount Dora, FL | November 05, 2018

    Purchased a 2012 Fait 500 from Juan for my daughter. Juan was helpful by picking me up from the hotel as I rode the train down. Got the car back home for my repair shop find over 3,000 dollars of mechanical work to be done. The car was bought “As is, where is” and on their value lot. Spoke to the manager David and he rest assured me that my license plate would be sent overnight, Fed Ex. It never arrived four days later and too the wrong address. Take the time to find a local shop to look at these cars because I wouldn’t have bought this car even though it was a good deal.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Purchased a used car
    by Jamie from MIAMI, FL | August 23, 2018

    In and out service. I purchased a nice used car from here in great condition. The salesman was very helpful and always available when needed.

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    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Extremely poor service
    by William Kroll from Pooler | August 02, 2018

    I bought a 2012 Lexus is 350 c and had it shipped. I asked my salesman Juan to walk around the car and tell me if he saw any blemishes, scratches, dents and dings. He told me he saw none. They delivered the car this morning. They did not deliver the title even though I wired the money to them 8 days ago. The rims were damaged beyond repair. The prior owner had used harsh liquids to clean the rims taking the paint right off the rims. It was cheaper to buy rims which is what I did from Discount Tire Direct. I called 3 times today but no one returned my call

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Very Ironic They Have 'Trust' In Their Name
    by Samantha Fieldberg from Pittsburgh, PA | July 17, 2018

    Very disgraceful service, and quite frankly a scam. I had bought a used car for my father, and I had asked them of any major impairments that may need to be fixed, and they only assured me it was the battery that had problems-- however they showed me the battery still worked fine at the time. Once I gave it to my father that same day, it turned out that the transmission was completely damaged, and the power steering was weak. The car is completely incapable of mobility, and my father cannot travel where he needs to go. Now I have payed for a piece of trash that turned out to be overpriced. Unfortunately, I signed the warranty disclaimer that rids the dealership of any responsibility, but anyone looking to buy a car here, DO NOT COME HERE.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Zero Customer Service
    by Shane from Orlando FL | June 24, 2018

    I inquired about an SUV, I called both number listed on their website, first obe told me they are close, Monday he will call be back, no one called me back Tuesday I called the other listed number , he taxed me that short he will get back to me, no such thing. After five business days I text them back, someone called me and gave me nothing but B'S.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    I was sold a lemon!
    by Amparo Barbara Canpos from Miami Florida | June 19, 2018

    There free extended warranty does not cover much! A week later I had a problem! There warranty doesn’t cover what they said would for 90days! Faced with 3000$ repair on a car they knew was a lemon! In the middle of a mess. Single Mother and faced with this!

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
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