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Auto Palace

4621 W Broad St Columbus, OH 43228

(4.7 out of 5) 146 Reviews
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Lowest prices upfront. We finance any credit. Every vehicle comes with a free warranty.

Call (614) 335-5558
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
MondayCLOSED
TuesdayCLOSED
WednesdayCLOSED
ThursdayCLOSED
FridayCLOSED
SaturdayCLOSED
SundayCLOSED

Auto Palace Inventory

Auto Palace Reviews

Ratings and reviews of Auto Palace are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Shiesty !!!
    by LaKasia Barnes from Columbus Ohio | March 12, 2021

    DO NOT get your car from this place (AUTO PALACE) !! I went through 2 cars in less than 2 days ... The first car I got from them was a 2015 Chevy Cruze. I drove it home then later that night heard loud knocking and ticking noises by the engine so I took it up there the next morning and they said that the ticking noises is common in a Chevy Cruze but they never mentioned the knocking noise again and told me they replaced a piece but couldn’t tell me if that was the reason I heard knocking noises but that I should just drive the car and come back in a few days... I wasn’t believing that cause I heard what I heard and they’re answer wasn’t enough so I told them that I wanted another vehicle and end up getting a 2017 Nissan Sentra.. Cool, up until the very next day LITERALLY the engine light came on so I call them and Daniel gets on the phone I tell him that I wanna come up there to discuss this car because this the 2nd car in two days and he basically wasn’t listening to what I was saying and insisted that I bring the car the next day to get it look at. However , I went to Autozone before them so they can read the engine light and the codes that came up was a leak and something about the vacuum. I gave the paper to one of the highest mangers (M) and told him I wanted a refund on the car. He looked in the system and said that he couldn’t give me a refund or cancel anything because the bank already funded the deal so there was nothing he could do but he’ll fix what’s on the paper cause it wasn’t that hard and to give him a couple days ... I left and immediately called the bank and they told me the COMPLETE opposite and even canceled and resent the deal so it can no longer be funded. I actually called the bank about it FOUR times and kept going back and forth up to Auto Palace, going back and forth with both finance managers. Finally, I asked to speak to the owner Art that they claimed wasn’t going to be in until 3. They also gone tell me when I came back up there the second time to tell them what the bank has said that the car is ready and it was just my oil filter. How does it go from you keeping the car for a couple days to fix the problem to it just being an oil filter ?? Mind you they kept the car all of 30 minutes and he was like you have a warranty if anything goes wrong. I’m convinced they just turned the light off ! They also lied about the owner cause first it was 3, then at 3 when I called “he’s not in yet we’ll call you back” .. NO CALL BACK. So I call up there and now “he’s going to be out of town until Monday and that he’s at an auction. All they did was give me the run around and rush me to either leave or get off the phone and they still trying to make me wait until Monday .. I feel fishy about that too. At this point I don’t trust anything they tell me. The two cars I’ve got had something wrong with them, I don’t wanna do anymore business with them, I already canceled the loan with the bank so it’s their turn to cancel and I just want my money back.

    Customer Service
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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Service and Repair
    by Anthony Fultz from South Vienna, OH | February 20, 2021

    Earlier I wrote a review saying what great service I got only because I was told the problem had been taken care of. Well when I got home I parked truck next morning got into it and check engine light comes on so I contacted Auto Palace and was told by Taylor that her boss said he thinks it is a glitch from where the mechanic worked on it and they want me to drive it for a week. Well I took it to advanced auto parts and its not a glitch. It came up with a code U1510 which has something to do with hvac system. 4 times I had been out there for this problem and 4 times I was told taken care of or we have to order the parts. As of today problem still not resolved. So if you decide to go there make sure you look over that vehicle good for any problems

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing people and service
    by Jessica D from Wooster,Ohio | February 19, 2021

    I am beyond pleased to have dealt with Scott and Mauricio! They were fast and amazing to deal with. I will be back and sending all my friends.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Bought a car
    by Corban from Columbus Ohio | January 09, 2021

    Great! With Matt ! I was in and out and very happy with the car I got! You should definitely come visit here! Great place

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Everything worked out exactly how I wanted!
    by Thomas McClure from Columbus, Ohio | December 30, 2020

    They had the exact vehicle I’ve been searching for and I was able to drive away in a new vehicle with ease and without feeling pressured. Totally happy! Would highly recommend. Taylor was wonderful to deal with.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Customer Service has been fantastic.
    by Mary from Hilliard | December 20, 2020

    Valerie and Natalie have been absolutely amazing. They've been so helpful in getting our car traded out for a newer car, and everyone is just so friendly here. Definitely recommend coming here.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Quality Cars at Great Prices!
    by Toyota Camry Owner from Columbus, OH | September 25, 2020

    Taylor was our salesperson and she was fantastic! They were very transparent on the car histories and provided Car Fax at no charge. Their financing was quick, easy and friendly. The only negative thing I would say is that they do not negotiate on their prices, and I do love to negotiate. LOL But we definitely recommend!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Auto Palace- Pam Clay
    by Madison Greene from Columbus, Ohio | August 10, 2020

    My experience at Auto Palace was great! Pam Clay was amazing and super helpful. I would definitely recommend working with her for anyone who is looking for a used car! Overall, I am very happy with my first car buying experience!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Not even worth the visit.
    by StrawHatBuyer from Columbus, OH | August 09, 2020

    Got off the phone with them and the person who answered was rude on the spot. I asked a question about a Toyota and was met with a cold, "everything we know is on the website" answer. Asked about the accident reported by trueCar that didn't show up on the website and was met with "we only tell people more information at the dealership". I find it incredibly dishonest, suspicious, and felt as if he just wanted to avoid talking on the phone. I won't bother even showing up to check it out if that's how they treat their customers.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Auto palace Columbus
    by Paris Henderson from Columbus | June 19, 2020

    very helpful... and did everything they could too help my situation... Natalie was the best... I would very much recommend this car lot too anyone.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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