Auto.com

Auto Factory

156 Newbury St Peabody, MA 01960

(3.5 out of 5) 37 Reviews
C49a7744d406f6d686c8d5e6f970d26b

Buying at Auto Factory is Stress Free experience and we specialize in providing Transparency throughout the buying process. Choose from our Hand Picked Inventory for sale at the Best Prices, all with a clean title guarantee. Shopautofactory.com Call/Text 978-854-6426

Call (888) 845-0558
Hours of Operation
Monday10:00 am-7:00 pm
Tuesday10:00 am-7:00 pm
Wednesday10:00 am-7:00 pm
Thursday10:00 am-7:00 pm
Friday10:00 am-7:00 pm
Saturday10:00 am-6:00 pm
Sunday11:00 am-4:00 pm
Monday9:00 am-5:00 pm
Tuesday9:00 am-5:00 pm
Wednesday9:00 am-5:00 pm
Thursday9:00 am-5:00 pm
Friday9:00 am-5:00 pm
SaturdayCLOSED
SundayCLOSED

Auto Factory Inventory

Auto Factory Reviews

Ratings and reviews of Auto Factory are from Cars.com

Overall
3.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    What a good feeling
    by Geoff from Woburn | March 28, 2021

    What a good feeling it is doing business with a place that has their stuff together. Def check this place out while your car shopping.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Auto Factory is awesome
    by Patty from Saugus | March 28, 2021

    Jay was my sales guy he did a terrific job! Love my truck they did an awesome job getting it ready for me and jay got my a great APR!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Review
    by Mercedies Jimenez from Peabody Ma | March 22, 2021

    I went in so nervous not thinking I would get approved it be able to get a car and Raf worked so hard to make sure he got me the best deal and I left with a new car! It was easy stress free and overall a great experience!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Thanks AF
    by Audia3guy from Beverly, MA | March 22, 2021

    Saw an Audi A3 online at a great price and was able to get it all done in a few hours, happy i found the team at AF

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Brian was my sales man. He wasn’t pleasant
    by Angela C from Peabody | March 19, 2021

    Everything looked good until my sales man Brian was unpleasant and didn’t help me with anything He made everything challenging. He was rude throughout the entire process.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    No no no they will fool you
    by Adrien G from Malden, Ma | March 15, 2021

    Went there once last week , trying to buy a car. Bad experience ever. I don’t remember the guy s name but he try to fool me.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Best place to buy a car!
    by Christopher B Rodriguez from Peabody MA | December 13, 2020

    Everything was great, from the customer service, to wait times, to selection, and everything in between. Easy to talk to, easy process, great people. Ill be back!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Dishonest, poor customer Service
    by Scott from Southington, Ct | October 02, 2020

    Dishonest dealer. They add tire and wheel warranty and gap insurance into your contract without discussing it. 1600.00 dollars. They said they would cancel and refund the money. Haven’t seen a penny. They won’t let you talk to anyone in charge. Had to contact the Massachusetts Attorney General. Don’t buy here!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    5 Stars!
    by Jeepguy2019 from Waltham, MA | September 08, 2020

    Went in after seeing a Wrangler i wanted online, found the staff to be courteous and knowledgeable. After shopping around for a few days i found this to be the best deal. Overall very happy with my car and the dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Fake listings and terrible customer service
    by annoyed customer from Boston, MA | September 03, 2020

    I went in a month ago to see a car that was not there. They told me they just sold it and that they have no control over how long the car is listed. A month later that car is still listed for sale. Also, the salesman didn’t put any effort into the conversation at all. He just showed me a list of vehicles and asked which one I wanted to see. I walked out immediately.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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