Audi Northlake | Page 4

Audi Northlake Reviews

Ratings and reviews of Audi Northlake are from Cars.com

• (5.0 out of 5.0)

  Nolan L Lowe

  by Nolan L Lowe from Asheboro , NC | March 18, 2019

  Called, went over and they did exactly what they said they would

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Audi Northlake - Q3 purchase

  by New Audi Enthusiast from Charlotte, NC | February 22, 2019

  Excellent experience, very professional and patient. The dealership itself is stunning.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Northlake Audi

  by Janet Audi Owner from Charlotte, NC | February 21, 2019

  My sales person, Mark Johnson, was excellent. He was so good at explaining and demonstrating all of the features of my car. By the time he finished I was so excited about buying the new car! I recommend him highly. I also really like the dealership. The premises are so nice looking and very clean.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Seemingly good work, but not good communication

  by Audi Owners from Fort Mill, SC | January 28, 2019

  We called and, based on a discussion with a Customer Service Rep, scheduled two cars for servicing. When we arrived we were told it was too soon to have one of the cars serviced, but they provided a 25,000 miles service on the other. We were told it could take up to two hours, and the work exceeded that time frame. We were frustrated in that (1) we did not need to bring two cars, and (2) the time allotted was exceeded. This has not happened in our previous visits to this dealership.

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  My Audi was broken but now it isn't.

  by name from Concord, NC | January 24, 2019

  One of their sales associates called several dealerships and service centers in North Carolina and Virginia in order to verify a service history on my secondhand car, so the repair that my car needed would be covered by the extended warranty. All employees I encountered were extremely friendly, and the work was done extremely quickly considering how much of the car actually had to come apart.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Audi North Lake,

  by Ray from Gastonia, nc | December 28, 2018

  Was completely satisfied with our buying experience. There was no pressure. All questions were answered. Salesman has followed up after our purchase on a couple questions.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Very satisfactory

  by Rlp from Charlotte, nc | December 17, 2018

  Very professional and complete. You care about your customers, and it shows.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Always Great Service

  by Art T. from Terrell, NC | December 08, 2018

  I have been having my two Audi's serviced here since 2014. Everything in the process from first call to final pick-up is exemplary. Every care specialist is efficient, courteous, and knowledgeable. Sal and Phil are just great and in the past Jennifer was outstanding also. Service plus the Audi's themselves make a brand package that's hard to beat.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Principal

  by Vic Stine from Clover, SC | November 30, 2018

  I would definitely recommend going to Audi Northlake. The salesperson, Conner McCloud was very helpful. He did not use a pressure sales technique in helping me to find my dream car. I spoke to him prior to arriving. He did his homework to have the cars I mentioned being interested in, ready to look at and drive. He explained the features of the car and demonstrated several of them as I test drove the vehicle. I found him very knowledgeable about the car and features. He stayed after-hours to help me in finding my car, financing information and explaining the car buying process at Audi Northlake.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Very nice experience

  by Julie T from Winston-Salem, NC | May 18, 2018

  My husband and I had an excellent experience car shopping at Audi Northlake in Charlotte. Our sales person was knowledable and extremely personable. We have not made a purchase yet, but will definitely stay in contact with Stephen Duty to find what we’re looking for.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
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