Audi Northlake

Audi Northlake Reviews

Ratings and reviews of Audi Northlake are from Cars.com

• (5.0 out of 5.0)

  Walter Edwards

  by Walter Edwards from Charlotte, NC | February 22, 2021

  This my second vehicle from Audi Northlake. Both times I have had the pleasure of working with Mr Mark Johnson. Mr Johnson is a true professional. Made buying my second car as easy as the first one. I have already convinced myself that I will definitely be back for my third, as well as tell all my friends and family members about Mark and Audi of Northlake .

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great expereince!

  by Stephanie39 from HIckory, NC | February 22, 2021

  Highly recommend making this your first and first stop when shopping for a new luxury vehicle. I recently bought an A3 and although I didn't know much about them, my salesman, Mark Johnson, took great care to understand what I was looking for. I can't get over how solid, and fun to drive my new A3 is. I look forward to a continued relationship with Audi Northlake.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Best Recent Graduate Buying Experience

  by Maddie Fairbanks from McLean, VA | June 18, 2020

  The smoothest car purchasing experience I could ever imagine. Sal Rizzo handled everything and made the sale seamless. I would do it all over again!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  purchaser of used car at Audi Northlake

  by Rich Schell from Charlotte | February 05, 2020

  Top flight service and experience. Daphine and her team were extremely helpful and responsive both at the dealership and with follow up. Unqualified positive recommendation

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  eviemabry@hotmail.com

  by Evelyn from Charlotte, NC | July 15, 2019

  I always receive great service at Hendrick Audi. Customer service is amazing,

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great experience buying 2 cars

  by Ricku from Mooresville, NC | July 02, 2019

  Cristian Bosco was a pleasure to work with. There were no surprises or wasted time.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Amazing Experience - Go see Daphne!!!

  by Benjamin from Charlotte, NC | July 01, 2019

  I had the best car buying experience at Audi Northlake and especially with Daphne as my personal sales agent!! She was completely amazing and extremely personable!! After extensive online research into the different makes and models that I was interested in, I decided to get out and test drive once I had my list narrowed down. Originally, I went to Carmax based on reputation and a personal recommendation but found the service to be very underwhelming. Afterwards I decided to visit Audi Northlake due to a listing I had found on cars.com. Even though I had several other places on my list to visit, the service that I received from Daphne and her fellow associates was enough to eliminate the other options. I have nothing but good things to say about her and this specific location. Daphne immediately built such a great report and earned my complete trust as a customer. Additionally, Audi Northlake goes above and beyond to offer the VIP experience and are extremely customer focused. This location certainly does Hendrick Automotive proud (in my book at least) and I would recommend them to anyone who is looking to purchase!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  New Car Purchase

  by QCLT from Charlotte, NC | June 27, 2019

  Excellent service and deal team at Audi Northlake!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Hendrick Automotive Group

  by Rhonda from Maryville, TN | June 21, 2019

  Smooth from start to finish. Joel was very knowledgeable about the Audi Q5 and extremely friendly.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Bought a used car and had it serviced there

  by Used vehicle buyer from Charlotte, NC | June 07, 2019

  I bought a used vehicle here about a year ago and I had many things promised to me while I was trying to purchase the vehicle. The dealership told me they would touch up the bumpers, take out any dents/dings, replace all the brake rotors and brake pads and finally give the vehicle a detail. Upon taking delivery I mentioned the dings nor the bumpers were given attention and I was told there just wasn't any room in the budget after doing all the brakes. So I just accepted that and moved on because I thought I had all new brakes all around. A year down the road I have found out that none of that was actually completed like I had thought. I went to get my vehicle inspected for registration purposes and it failed. My brakes were so bad that the shop employees are surprised they hadn't caught fire. I'm no mechanic so I had no idea my brakes were this bad. Here I am a year later and I need brake pads, 2 wheel calipers and rotors for all 4 wheels. I am so frustrated with this dealership and just disappointed. I felt confident throughout the buying process and it was all empty promises come to find. The dealership is very beautiful and clean but buyers beware. Always check to make sure the promises that are made to you are kept.

  Customer Service
  Quality of Repair
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  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
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