Audi Middleburg Heights

Audi Middleburg Heights Reviews

Ratings and reviews of Audi Middleburg Heights are from Cars.com

• (1.0 out of 5.0)

  Middleburg hts.Audi is a wonderful dealership.

  by Sharon M. Pivonka from Chagrin falls, ohio | April 19, 2019

  I have purchased two Audi’s from Middleburg hats. Audi and have been extremely happy both times. My salesman has always gone out of his way to help me whenever I call. I would definitetly recommend this dealership and Chuck my salesperson.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Poor Customer Service

  by Carguy from Washington D.C. | December 09, 2017

  Contact dealer about an S model. No one respond. I guess they don't think I'm serious or maybe they don't need to sell car. Anyhow, I found a much lower miles S model at another dealership who was happy to take my money.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Remarkably attentive and thoughtful attention

  by Joe Foodguy from Cleveland, Ohio | November 22, 2017

  Audi Brand Specialist Joshua Patterson is the consummate gentleman-salesman. Now granted, yes: a salesman wants to sell you a car - so you would safely assume they'll be polite, solicitous, "whatever it takes." But within two minutes of meeting him I explained, plainly, that "I'm not buying today; this is the beginning of my research and 'hunt.'" /// He didn't bat an eye, didn't pressure. /// Instead, he spent close to a full hour with me, answering every question (including the "lame" ones), and proceeded to walk me out into pouring rain, holding an umbrella over me, so I could sit in one of the vehicles and comb over it. (This, while he stood outside under his own umbrella while I examined the interior.) /// (Personal note: Joshua, I'm sorry if I talked your ear off. Thank you for your patience.) /// All that said, it's that style of consideration and approach to actually conversing with and hearing the concerns a potential customer that gets a customer like me back into the showroom. And, if I settle on an Audi and we can come to agreement on price and other terms, you can be sure I'll give my business to Mr. Patterson.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great experience purchasing a new Q7

  by Sarah from Columbus, OH | September 02, 2017

  I had one of the best purchasing experiences at Audi of Middleburg Heights. Dan was professional, knowledgeable, and helpful with my purchase. And, everyone else at the dealership was friendly and kind.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great 1st time buyer experience

  by Tiffanie S from Cleveland, OH | August 05, 2017

  I'm a first time buyer and ran across a used 2016 Audi A3 with 6k miles from this dealership. I reached out as I was preapproved through another company. They responded within 24 hours and handled almost everything via phone and email. Allan Slavik was my sales rep and he made my first experience amazing. Everything happened flawlessly. He spoke with the company I was pre-approved through and they handled everything within 48 hours. I lived out of state so I drove up to sign for my car that weekend. I spent roughly one hour test driving the car, signing documents and being taught how to use the features. My experience was amazing. I'll definitely be returning once I'm ready to upgrade to my next Audi!

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  No questions asked

  by Christine S. from Olmsted Falls, Ohio | June 21, 2017

  I purchased my 2015 A6 from Audi Middleburg Heights about 6 weeks ago. My salesman, Allan Slavik, was accommodating, informative, and walked me through every step of the selection and buying process. He was very thorough and answered all of my questions. Because he has continued to follow-up with me even at this point as to the satisfaction with my vehicle, I had mentioned to him that my steering wheel was squeaking occasionally. He said if it bothered me to bring it in and he would set up the service appointment. I emailed him one afternoon and within an hour, Gus with the service department called me at Allan's request. I explained to Gus about the steering wheel noise. I also requested that they clean the moonroof as I didn't feel it was properly cleaned before delivery to me (and to Audi Middleburg's credit they did a quick turnaround on this car for me!) They made an appointment that fit my schedule within the next week. I was able to drop off my car, hop in my loaner 2017 Q3 for the day and made it to work in plenty of time. When I picked up my car that evening, Brad Hall, my service advisor, walked me out to my car to ensure my satisfaction with the cleanliness of the moonroof. A week out, my salesman, Allan, reached out to check on the service and my squeaky steering wheel. I have had excellent, wait superior service from everyone I have encountered at Audi Middleburg Heights. I would not hesitate to recommend them. They have made a customer for life!

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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Outstanding leasing experience

  by Joe from Avon Lake, OH | June 19, 2017

  I recently leased a 2017 Audi Q7 from Audi Middleburg Heights. I worked with Daniel Wain who was very knowledgeable and helpful as I picked out the Q7 I wanted. We found the car at another dealer, but Daniel and the team were able to get the car for me. Daniel worked with Scott Klimack who offered a great deal. The deal was so good, another local Audi dealership was making an offer to my wife on the same car and couldn't even match it! This rival dealership actually told us that we should take Audi Middleburg Height's deal! I then worked with John Zielaskiewicz, a finance manager, who explained everything very well and made the actual leasing process very easy. The team then delivered my Q7 on time in perfect condition. Daniel spent considerable time with me at pickup to be sure I understood the technology including linking my phone to the MMI, programming my garage door openers, and connecting my computer to the Wi-Fi hotspot in the Q7. I couldn't be happier with the Audi of Middleburg Heights team and my new Q7. It is a 3-row SUV that drives like a car and has all the latest technology to keep my wife and I safe. I will certainly send my friends to see Daniel and the team at Audi Middleburg Heights!

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Couldn't be more pleased

  by Nick from Bellefonte, PA | May 30, 2017

  Could not be more pleased with the experience at Audi Middleburg Heights. I was shopping for a used A3, not exactly what you would think of as a huge sale, but they really made it feel like it was. Every aspect of the sale was explained in detail and they went above and beyond any expectations I could have had. Excellent communication before the sale to explain and prepare to do a one day transaction since I was coming from 4+ hours away. The dealership itself really reflects what Audi wants their locations to look and feel like. The dealership itself is very impressive, and the staff is as well. At my request, the salesman had the service tech raise the car on the lift so I could get a look at the undercarriage as well as ship back things left in the trade vehicle after the sale. This is what I mean when I say they go above and beyond. The car itself is excellent, and I am more than happy with the purchase.

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  They humiliated me.

  by Nikola Matic from Strogsville, Ohio | May 23, 2017

  1)I was scheduled a 45k miles service and I wanted them to check the Audi A6 that I purchased. The service was scheduled on Friday 8:30 am and was not done until Monday... Once I came there they had nothing in the system as if they never scheduled me in the first place... 2) I wanted them to check the crackling noise coming from a speaker, and they charge me additional cost only not to find it at all. Next day when I traveled to work I again found a different song that it was happening again and I stopped by so they can hear it for sure. Guess what, then told me that only if crackling happens with each and every song can they warranty the part. So to make it clear it is normal that every now and then a single speaker repeatedly makes crackling noise. I can't really believe that this is Audi nowadays. 3) Now to make things even worse service technician I was talking today (today is 5/23/2017) at one point just went out of the car in "I don't need to listen to you fashion". Very rude and something that they need to fix. I understand that they are upset but they need control themselves. Overall this was a humiliating experience and I am worried to ever come back there. Who knows what can happen???

  Customer Service
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (2.0 out of 5.0)

  Audi recall service and oil change

  by Allen from Strongsville, Ohio | March 27, 2017

  Set up an appointment 2 weeks in advance for 3/27 11am (removing my 2 year old child's car seat while my friend looked after him at home) only to be told that I got the date mixup and it's scheduled for 4/2 instead. They offered to service the car but would not provide a loaner, so I went home. After checking my email to find out that I was right, I called them back to see if they could pick up my car due to the inconvience, and they were unwilling. I work in customer service as well and do try not to be judgmental, but I really feel that I was ignored and was not offered the service that I deserve.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
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