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Atlanta West Kia

1301 Thornton Rd Lithia Springs, GA 30122

(4.3 out of 5) 163 Reviews

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Call (678) 932-8587
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-7:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-2:00 pm
SundayCLOSED

Atlanta West Kia Inventory

Atlanta West Kia Reviews

Ratings and reviews of Atlanta West Kia are from Cars.com

Overall
4.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (4.0 out of 5.0)
    We found our Telluride with Atlanta West
    by Jessica Lewis from Canton, Ga. | February 24, 2021

    we had a great straight forward buying experience. Atlanta West was great to do business with. we worked directly with Carlos Powers. He was kind, patient, courteous, professional and very thoughtful each step of the process! we were able to get a fantastic deal on our telluride. we had been looking for a few months and when the time came to make the purchase Atlanta West had our exact model and the price was right! Carlos kept us informed at every step and we had his personal number. he also delivered our Telluride personally! we are so happy with our buying experience with Atlanta West especially Carlos Powers! Call him for all of your Kia needs!

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service
    by Keanu, DBZ Fan from Lithia Springs , GA | January 27, 2021

    Just an outstanding customer service. I am grateful to have such a amazing service crew to take care of my vehicle. Wydell is the best

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst dealership on in the USA!!
    by John Smith from Douglasville | December 14, 2020

    They do bad work, over charge you. Between the "managing partner" and Quincy the two could not open a bag of chips. All I asked for was an apology for there bad service, and it won't happen. I sold both my cars and emailed them and they STILL email call, and send me stuff through the mail. I just WISH they would STOP!!

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    My GOD! THEY WON'T STOP!!
    by David Hotaling from Douglasville | December 07, 2020

    They keep sending me ma telling me to bring my vehicles in for service! I emailed Quincy and the GM telling them I sold my Kia's and to stop sending me info, and I got a letter in the mail, anyways!!! Anyone can tell me how to stop this nightmare?? Help!!!

    Customer Service
    Quality of Repair
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    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    HIGH PERSONAL SERVICE FROM EDDIE MARTINEZ
    by ELIZABETH RUIZ from WINDER GEORGIA | October 31, 2020

    First of all, I want to THANK EDDIE MARTINEZ for being so patient with my concerns. He was so prompt answering my text and emails. He personally drove my new vehicle to my house in the peak Atlanta traffic on a Friday afternoon/evening from Lithia Springs to Winder Georgia and took his time showing me all the perks and settings of my vehicle. He is a very knowledgeable and humble man and he says "He likes to keep it real and makes customers smile" THANK YOU EDDIE for making it happen and making me smiles!! I LOVE MY 2019 KIA OPTIMA SX TURBO. I HIGHLY RECOMMEND YOU AND WILL DEFINITELY COME BACK TO YOU WHEN MY DAUGHTER IS READY TO BUY HER VEHICLE!!!!! :)

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Don’t waste your time
    by Imjustsayin from Atlanta, Georgia | September 11, 2020

    Don’t waste your time here. If you’re looking for the Telluride...good luck w/ the deal. The sales manager won’t budge. They price it way above MSRP. I’ve called to inquire about sales and the dispatcher keeps dropping the calls. Don’t bother making an appointment, just show up if u have to. Don’t expect great service. Don’t expect a good deal. Runaway from this place.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Misleading used car ads
    by Ron from Fayetteville | September 11, 2020

    Used cars advertised with 10yr/100k warranty, confirmed on the phone questioning the warranty, drive all the way to the dealer and poof no warranty after i specifically asked about it. Don't trust these people...

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Rob Watson
    by Rob Watson from Madison, AL | July 20, 2020

    I searched for a Telluride in AL, TN, MS, and GA, and when I called ATL West Kia, I spoke to Marius and he took ultra care of me. Upon searching and finding the color and body style I wanted, he had it driven 3 hours to my home!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Quincy Mosley...THE WORSE SERVICE MANAGER
    by Cyn Denise from Atlanta, GA | January 14, 2020

    This dealership is the WORSE¿¿ This place replaced my engine. They recommended new windshield wipers. Which I turned down. I picked up my car on Thursday night. The passenger side floor of the car had mold in it. They cleaned it supposedly. Sunday morning my car started to have a squealing noise. Oh and let's not forget my passenger side floors were still wet. My spouse took the car in on Monday. After waiting for three hours. They told him that the drivers belt was messed up when they put it back on my car. I'm no mechanic but isn't that something I should've known prior to them fixing my car. You know how they recommended some windshield wipers. Quincy Mosley the service manager is RUDE¿¿ and definitely on a POWER TRIP. Corporate approved to have the belt replaced on my car and he tells me that he doesn't have to listen to corporate. He's the boss and what he says goes. I told him that corporate sent him an email. He told me he isn't going to check his email and that corporate doesn't tell him what to do and he doesn't like they way they provide payment. And because of that I can tell my boyfriend to get my car off his lot and never come back again. My boyfriend has taken 2 days off to get this handled and nothing still haven't been done about. I'M BEYOND PISSED AND NEVER WANT TO DEAL WITH KIA AGAIN BECAUSE OF IT¿¿ THEY OBVIOUSLY DON'T CARE ABOUT THEIR CUSTOMERS. I've also attached the email I received confirming my appointment from Quincy Mosley.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Zero stars would still be TOO HIGH!
    by TDitto from Atlanta, GA | October 26, 2019

    On 10/10/2019, I purchased a used 2019 Kia Sportage that their online ad stated came equipped with Android Auto. I drove the car home that night and tried to get my phone connected to the Android Auto, but I couldn't get it to work. I'd never used Android Auto, so I thought I just didn't know how to do it. I took the car back to the dealership the next day to get Eddie to help me getting the Android Auto working, and he takes one look at my dash and says it doesn't have Android Auto. I show him their online ad, which was still up, and he saw clearly that it stated the car was listed as having the Android Auto. He suggested I reach out to Kia Corporate. So back and forth with the dealership and Kia Corp, and the dealership finally suggested that the best they could do was buy my car back and "offer" me a different car that DOES have Android Auto. Of course, that car would cost more, "Android Auto's not free" they say. But the car I bought for $XX,XXX was supposed to already HAVE Android Auto. This is a classic example of deceptive business practices and FALSE ADVERTISING, which is illegal. On Atlanta West's website, the owner claims to run a "transparent business with integrity". THAT'S A LIE. I've looked at their other used cars online, and there are others that claim to be equipped with Android Auto and they have the same radio unit that mine has in it. This shows CONSISTENT UNETHICAL BEHAVIOR. This is not a one-off mistake! DO NOT BUY FROM THESE PEOPLE!! BUYER BEWARE!!!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
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