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Arrowhead BMW

19250 N. Loop 101 Glendale, AZ 85308

(2.8 out of 5) 17 Reviews
53850942020424113019

Call (623) 201-4873
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-8:00 pm
Sunday11:00 am-7:00 pm
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

Arrowhead BMW Inventory

Arrowhead BMW Reviews

Ratings and reviews of Arrowhead BMW are from Cars.com

Overall
2.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    DO NOT TRUS THEM!
    by TaylorBergholz from Surprise, Arizona | April 10, 2021

    To say I am disappointed about how we were treated at this dealership is an understatement. We were lied to not once but twice when trying to purchase a vehicle. We test drove and worked out numbers to where we needed them and were ready to come in and pick up the car. We had to wait a few days (no problem) because our sales rep Steve was off. We were told that they would take the car off the lot and hold it for us. As we were about 30 minutes away from our agreed upon time to meet when Steve was back working, we got a call saying they sold the car. You didn't know the car was gone more than 30 minutes before we were on our way? We tried to be loyal to our sales rep and essentially that bit us in the butt. Lie and sketchy situation number one. Then, in an effort to correct their mistake, they offered us another model that supposedly just arrived with everything we wanted. We were literally on our way there to purchase and our sales rep texted and said it would be in service for a few days. OK, again we were willing to wait and just told him to let us know when it would be ready. Mind you, we were locked in, ready to buy. I wanted to come in to show my family a similar car we were looking at this evening and guess what... THEY SOLD THE OTHER CAR OUT FROM UNDER US....AGAIN!!! How do you sell a car that is supposedly not on the lot and in service waiting for another customer (us) to pick up? We will never work with this BMW dealership and I highly recommend you avoid them at all costs. Steve was our sales rep and Michelle was the sales manager. Do not trust them. They will make promises they cant keep and customer service is zero.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    On the side of the road !
    by Jason barnard from PRESCOTT VALLEY | March 02, 2021

    WORST car buying experience ever! STAY AWAY! I WAS SOLD A VEHICLE WITH A BAD MOTOR . I HAVE ALSO PAID OUT OVER 6K IN REPAIRS IN THE 4MONTHS I HAVE OWNED IT. IT HAS BEEN IN THE REPAIR SHOP FOR OVER 3MONTHS . BMW SOLD ME A WARRANTY , THE BEST ONE THEY HAD. WARRANTY COMPANY DENIED THE CLAIM STATING THEY DO NOT COVER PRE-EXISTING DAMAGE ! BMW HAS TURNED THERE BACK ON ME! LEFT MY FAMILY ON THE HIGHWAY . THEY OFFERED NO HELP OR ASSISTANCE WITH A SOLUTION! STAY AWAY ! ITS NOW IN MY ATTORNEYS HANDS. PS. THIS VEHICLE WAS INVOLVED IN AN ACCIDENT THAT WAS NEVER DISCLOSED!! NO CARFAX WAS PROVIDED !! STAY AWAY ! I HAVE ALSO ASKED FOR MY SERVICE RECORDS OVER 5 TIMES THEY REFUSE TO PROVIDE THEM. SHAME ON YOU ARROWHEAD BMW!! ITS SAD THAT THE YOU DON'T CARE ABOUT THE QUALITY OF THE CARS YOUR SELLING AND YOU HAVE MADE IT VERY CLEAR THE SAFETY OF YOUR CUSTOMERS DOES NOT MATTER TO YOU!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    STAY AWAY from ARROWHEAD BMW!!!!
    by No Honor at Arrowhead BMW from Portland, OR | January 30, 2021

    Do Not do Business with this dealership!!! Sad, Terrible, Ugly, Horrid Experience with @ArrowheadBMW in Glendale AZ. I Placed a 5k deposit for an X7 M50i custom order with Arrowhead BMW in Glendale AZ a couple months ago. Glendale is a town in Metro Phoenix, AZ. The financial terms were quite beneficial to me and I was happy to work with such a reasonable dealership. The terms were as good or better than any deal currently available for this model. (Yes, I have the order paperwork in case anyone is curious. In fact I have all the emails and documents to support the below claim I am making here) The car was built and delivered to the dealer this past week. (I currently am a BMW customer. But I did not acquire my current BMW from this particular dealership) The sales guy sent me pics of the vehicle on the lot, pre-PDI when the car finally arrived last week. The sales guy took my credit app and told me I was approved for BMW Financing as my FICO is near 800. The next day they say after I sign the paperwork, I cant have the car shipped until the check clears from BMW Financial, which is several days after I sign the documents. 30 minutes later they cancel the deal and hours later, refund my CC because they dont want to sell me the car because Im an Oregon resident who does not need to pay sales tax. Yes the car was going to be shipped to Oregon. I did not hide the fact I was an Oregon Resident. I provided my insurance and Drivers License to the dealership when I ordered it, and again to the salesperson when the car was delivered to the dealership in order for them to process the sales paperwork.... and yes the General Sales Manager knew at the time I placed the order it was going to be shipped when it came in. There were no suprises to anyone about either the car needing to be sent to Oregon or that Im an Oregon resident. Folks, I believe they are not contractually bound to sell me the car after they refunded my money. However this is slimy, unprofessional, ugly behavior. It feels to me they just screwed me because they can make more money from another buyer. There is no way this should ever happen in any dealership, let alone a highline BMW store. They offered no apology, no renegotiation, no attempt to order another one, not even a conversation with a manager! Just word from the salesperson that they are not selling me the car and good bye, dont contact them again. literally. They sold the car in 3 days to another person for more money. No class, no honor. If they can do this to me, imagine what else they may do to you!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Typical Car Dealership
    by Another Sucker from Scottsdale, AZ | January 23, 2021

    It is what it is seems to be the common theme with this place. No one is your friend and once you sign the papers they could care less about you. Read over everything before signing and ask to see the loan you were approved on before putting any money down or they will eat that up.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Dishonest Sales Practice
    by Arthur Allen from Farmington, NM | September 10, 2020

    Beware!! Purchased an $80,000 car and I have been treated like trash and dismissed since I signed. Dishonest sales practice; over charged on sales tax and undisclosed damage on the vehicle. I have left over a dozen message with sales and management and not even the courtesy of a return call or email. Going on 3 months now and nothing. Spend your money elsewhere these folks don't deserve anyone's business.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best service i have had in a while
    by Lee S from Lake Havasu City, Arizona | April 20, 2020

    Above par with customer service and working with Ed was spectacular. He made the buying process for my car painless and very easy, along with ensuring all the details that that I asked about and more.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    This is a customer service driven vendor
    by David from Camp Verde, Arizona | February 14, 2020

    While I have not visited this dealership, Reggie, the sales rep I did speak to and exchanged emails with, is a nice guy who is very responsive to online inquiries. His sales manager also sent a follow up email to me to offer his assistance after I gave Reggie two thumbs up for his efforts. If I ever see a car that I believe is worth buying from their inventory, I'll certainly be in contact with them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience
    by Dennis Blackman from Peoria, Arizona | December 06, 2019

    Great buying experience. Up front and honest. Usual negotiating process. Quickest buying process I’ve ever experienced. I would definitely consider this dealership in the future. Eric was my salesman. He was great

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service from Maurice Bell
    by Diona M Graham from PHOENIX | November 22, 2019

    This past week I worked with Maurice Bell at Arrowhead BMW and he was an amazing sales men. He sat down with me and listen to all the needs and wants I was looking for. Not shortly after our first meeting he found me the perfect car for the perfect price. If I were to look for another BMW he would be the first person I would contact. Thanks Maurice

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Staff not knowledgeable or friendly.
    by BMWs4Life from Phoenix, AZ | October 30, 2019

    These people are pure trash. Only looking to make as much money as possible off a sale. It is a snake pit on every level from sales to service to finance. Do your research and you'll find shopping here is a horrible experience and a complete rip off!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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