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Armstrong VW Gladstone, OR Reviews & Cars for Sale

20000 McLoughlin Blvd Gladstone, OR 97027

(3.8 out of 5) 26 Reviews
2617320204148394

Call (888) 276-7217
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-7:00 pm
Sunday10:00 am-7:00 pm
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Armstrong VW Inventory

Armstrong VW Reviews

Ratings and reviews of Armstrong VW are from Cars.com

Overall
3.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    I wish there were a lemon law for used cars in OR
    by Tracy Price from Waldport, OR | June 30, 2020

    Trying to warn anyone looking to purchase a vehicle in the near future...this is my review for Armstrong VW in Portland. We paid cash a little over 2 months ago for a 2009 Audi A4--buyer beware. Please, buyer beware. We live on the Oregon Coast and made the 3 hour trip to Portland to purchase a car for my son. We had several vehicles in line to view but in the end made a purchase from Armstrong as we trusted buying from a dealer vs. a private seller. This was a huge mistake. We purchased a 2009 Audi A4. By the time we made the trip back home (3 hours one way), both the front and passenger seat back panels had somehow come loose and were lying against the base of the back seat. This was our first discovery. Long story short, we are less than 3 months since the purchase and now the car will not start. I reached out to the dealer and per the service manager they were aware of some of the defects we noted and he has no idea why they were not fixed as he says "we don't let cars go out unless these things are fixed". Still waiting to hear back from him as to what they can or will do to remedy this situation. I have sent pictures of all of the defects (as requested by the service manager) but so far have had no response to those. Please do your research and do not trust that just because it is a big dealership that they will be honest. I will tell everyone I know not to do business with this company. They need to make this right but so far, no luck. After reading all the terrible reviews I'm not expected much of a resolution unfortunately.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    2014 Passat TDI
    by Car buyer. from Gladstone , OR | November 11, 2019

    It seems that my reviews are not posted related to their business. I was trying to buy a 2014 Passat from them listed as Certified. Car was looking great from visual point of view. Breaks were shot, brake pads were in a range of 2-3 mm left on them . Rotors were not even , riddled with channels. That happens when brake pads are non existent or metal on metal . The salesman told me that brakes were not replaced since the car was made. There were only 50xxx miles on the car. If they put the customer wallets as a priority over the life of the customers or other people on the road, that is a xxxxty business. He showed me the list with the things that were done on the car to be labeled as Certified... replaced windshield wipers, topped fluids, washed car.... and they called CERTIFIED. Oh.... there was not heat coming from the vents , none..... core heater busted. Not ok neither. Please dont buy a used car from here, u might put your life on the line .

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Used VW Tiguan Purchase
    by Florence Couple from Florence, OR | October 28, 2019

    My wife and I purchased a used vehicle from Internet Sales Manager, Steve Simmons. We live out of the area so most of the transaction was handled via the internet and over the phone. It was a pleasure to work with Steve. He made us feel he had our best interest in the purchase. We highly recommend this dealership, especially Steve if you're looking to purchase a new or used vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    poor experience
    by Steve simmons from gladstone, oregon | September 01, 2019

    Was told that by email that vehicle I was interested in was available and could be viewed. When I arrived at the dealer soon thereafter, was told that the car had been sold earlier that day--many hours before.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Most pleasant experience
    by Katie L Skellenger from Oregon city | May 20, 2019

    Lou did an amazing job in the leasing of our new vw atlas! It was the most pleasant experience we have ever had and they went above and beyond !

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Avoid dealer as they are more interested in easy
    by Jaycee from Portland or | April 24, 2019

    went To see about trading my car and getting a newer car. Test drove and filled out all info. Informed them of my score and down. Asked salesman to call me with numbers and I can return as I was not driving trade in. He agreed. Waited 4 days. Got a phone call wanting me to buy a new car. I told him I was not interested. He said he would call back. Waited 2 days. Went to Gladstone Toyota Up the street and did a deal in 2 hours. It’s been 1 month and never received a call. Common courtesy does not exist at Armstrong.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    2012 Passat SE TDI
    by Deb from Bellingham, WA | March 18, 2019

    I've purchased several VWs over the years. This purchase was the absolute BEST ever!! Deb was FABULOUS to work with. A truly wonderful sales woman. I found the car online, negotiated everything over the phone and took a 5 hour train ride to pick it up. The car was EXACTLY as promised. Price was super fair. Financing was a silky smooth. Took delivery right on time. I couldn't be happier. Excellent experience Deb and Armstrong VW! 11 of 10 stars!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Car purchase
    by EM from Milwaukie,Or | October 22, 2018

    Mr. Feiring made car shopping a very pleasant experience. He was very helpful, informative, and super patient. Everyone at the dealership was patient and gave us all the time we needed without being pressured and we appreciated it so much. Thank you for such a great experience! We love the car!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    A quality buying experience
    by Nick from Gladstone, OR | October 17, 2018

    I had a great experience here at Armstrong VW. I went in with my pop to look at a nice used Ranger we found on the internet. The price was fair, the condition of the truck was excellent, and Anthony was great to work with. We didn't feel pressured at any point during the transaction, and the team made it all easy for us. Highly recommended.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Made Buying A First Car Special!
    by Sara from Kennewick, WA | October 15, 2018

    Lori Benton was extremely helpful. I am a 20-something individual and this car was my first car and first brand new car. My family has bought from Armstrong twice in the past and they have always given us excellent deals. This experience was no exception. I was able to get the color of Jetta I wanted without hassle! Not only did Lori an affordable deal, she also rolled out the red carpet for me. My dad and Lori conspired together, without my knowledge, and surprised me with a banner and cake to celebrate! It meant a lot since I had been saving for a while and the little notes on the banner filled me with pride! Pure strangers at the dealership put in effort to make this special! Truly wonderful. Lori took time to show me every detail of the car. Very helpful, since I had no idea how to use the electronic gadgets it came with! Highly recommend this to anyone.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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