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All American Chrysler Dodge Jeep Ram of Odessa

2510 E 8th St Odessa, TX 79761

(4.1 out of 5) 76 Reviews
148273

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Call (432) 847-4137
Hours of Operation
Monday8:30 am-8:00 pm
Tuesday8:30 am-8:00 pm
Wednesday8:30 am-8:00 pm
Thursday8:30 am-8:00 pm
Friday8:30 am-8:00 pm
Saturday8:30 am-8:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

All American Chrysler Dodge Jeep Ram of Odessa Inventory

All American Chrysler Dodge Jeep Ram of Odessa Reviews

Ratings and reviews of All American Chrysler Dodge Jeep Ram of Odessa are from Cars.com

Overall
4.1 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Awesome!
    by Joseph and Jose from Odessa, TX | August 02, 2020

    Fantastic experience, I needed a car, they listened, worked and sent me out with a new truck in 3 hours. Helped me return the rental car, max'ed out my discounts, and took care of every detail down to hats and safety kit! Joseph and Jose got it done fast and professional!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Dodge Truck in Service since 1.2.20
    by Larry D. Smith from San Antonio | February 22, 2020

    My Dodge Truck has been in the service 1.31.20 to 2.20.20 they have lied and It still has NOT been fixed.... I was to get email today Norma said and I did not.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Service Department Lacking in Service!
    by James Olson from MIDLAND | April 24, 2019

    Going to All American Chrysler Dodge Jeep Ram of Odessa? RUN! RUN! RUN! This is the worst service department I have ever been too! I purchased a PCM from them and had them install it on my Jeep Rubicon. After finally getting it installed I drove away, but did not get far. The service department had broken one of my hinges on the hood of my Jeep. I took it back and after many phone calls, some never returned by the service department, I finally got the hinges they broke replaced. Also, after installing the PCM, my service light came on again on my Jeep. I took it back to the service department. It sat across the street for a few weeks with nothing being done to it. Occasionally I would go to the service department to check on my vehicle due to the fact that I was not getting my phone calls returned by the service department. On one trip checking on my Jeep parked across the street I discovered that it was unlocked! Finally, they got to my Jeep. They informed me that it was defective oxygen sensors (Over $1000 to repair). Soon after this, my service light came on again. I took it back to the service department. After, sitting again on their back lot for weeks, I started making weekly pilgrimages in order to check on the status of my Jeep (This dealership seems to be lacking big time in customer communications skills). Finally, (after communications with FCA Customer Care) they advised me that they believe the problem is the PCM. Jason, my service adviser, finally advised me that the PCM I bought from them was defective. He also advised me that the All American parts department no longer carried the PCM which I had bought from them. they advised me that they could get one through a parts store but I would have to leave my Jeep on they lot again because they needed to take my defective PCM out of my Jeep and send it to the parts dealer in order to get another PCM when one became available. Again, my Jeep was destined to be on their lot for may weeks. I STRONGLY SUGGEST THAT ANYONE THINKING ABOUT BUYING A VEHICLE FROM All American Chrysler Dodge Jeep Ram of Odessa SHOULD FIRST GO TO THE SERVICE DEPARTMENT AND TALK TO SOME OF THE FRUSTRATED CUSTOMERS. I will never buy a vehicle from this dealership!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Stay away or you will hate life
    by j danday from odessa, tx | October 22, 2018

    Stay far, far away. I thought "well, everywhere has negative comments, how bad could it be, I will risk it". Well, don't. Bad choice. I wish I could reverse time and never give them a dime. They strove to get out of helping me with anything. The salesman, the service manager, everyone was awful. It was so bad that even my spouse and I were fighting constantly over it (as it sat for 2 months, after me only owning it for 3 weeks). I am serious, HEED MY WARNINGS, and stay far, far away. I don't care if you have to drive 5 hours to avoid going here, just do it. The buying experience consisted of 50+ ignored calls (literally, either ignoring or hanging up on me after transferring me 20 times), should have stopped it at this point. After purchasing, they didn't send me any paperwork from my purchase even 2 months after purchasing it (literally received nothing, I didn't even know what kind of warranty it was, no loan paperwork, warranty paperwork, nothing (I purchased it off-site)). Didn't send me plates, until my temporary literally expired (then gave me a "dealer plate" to tide me over until it expired). At this point, they informed me that I have to go get my truck inspected before they will register it and send me plates. The 2nd day after I bought it, the truck failed to start the third time I ever started it, and continued to fail the first time (but would start the second, this was random, it happens). I told them it was the fuel pump, and they told me my injectors and plugs were bad and needed to be replaced for over $700. I finally convinced them to swap the fuel pump, and it fixed it (whoda thunk). They did not fix a Chrysler safety recall before they sold it and even after it sat at the dealership for 2 months and I specifically asked them to perform it. I drove 3 hours to pick up my vehicle, and they had lost my keys (you can't make this up). They told me "power is out, service people went home, too bad so sad". Then they got a random manager to come tell me to go home, who of course got an attitude. I refused to leave, and after 2 hours of waiting, they finally called the right person to locate my keys and let me go home. I plan to drive multiple hours to another state to go to a different dealership for any future needs, that is how badly I want to avoid them. Run away. Do not ignore the bad reviews as I did, you will regret it, I would kill to turn back time and never utter a word to this dealership, muchless spend a dime. Wrench turners and Ms Vickers are fine, everyone else NO.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Poor Service And Lack of Communication
    by RCastillo from Odessa,Tx | October 08, 2018

    My mother took her vehicle in on September 19, 2018 for service check and didn't get it till October 8, 2018. No one called her to let her know what was going on with the car, and when I was aware of what was happening, I had to make a call in which i don't live in town, otherwise I would have went in sooner, and they're response was that the person who did the diagnose test on her vehicle decided to quit on them so they had to get someone else to see what is going on with her car, meanwhile all this no one in the office can give her a courtesy call to inform her on what is going on , or to advise her if she would like to pick up her car and bring it back. Anyways through all this when I called they failed to give me a name, so i could know whom I was speaking with, but yet they wanted to know who I was. After all the transferring of calls I spoke with a woman named Norma and I then gave her my number to communicate with me if they had any questions or at least to let me know what was going to happen with the car, and yet she failed to call me back. People in this company need to have better communication skills and let the customers know what is going on with their vehicles rather than keeping their cars for almost a month.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Carla
    by Carla from Odessa Texas | July 15, 2018

    Very good service advisor, I was helped at a timely manner and my issue was resolved.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    yuvanda
    by Yuvanda Roberson from Odessa, Tx | June 05, 2018

    Perfect customer service, and service in a timely fashion

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Teacher
    by Nora from Odessa texas | June 05, 2018

    Great customer service from my dealer!!!!!! They had my truck ready and paperwork to sign and I was able to go out of town in it. Friendly and answered all my questions. I would recommend to my family and friends!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    ALL AMERICAN DODGE
    by SUSIE from ODESSA TX | May 22, 2018

    I was 100% satisfied with the timing of the repairs of my vehicle and the communication of my service advisor. Thank you Jose Tijerina and the team at ALL AMERICAN DODGE OF ODESSA!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Hydraulic Fracturing Engineer
    by Eric Medoua from Odessa,Texas | May 01, 2018

    I am satisfied I finally got my air bags and ignition fixed after several years I have been receiving the warning recalls.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
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