Alderson European Motors Midland | Page 3

Alderson European Motors Midland Reviews

Ratings and reviews of Alderson European Motors Midland are from Cars.com

• (5.0 out of 5.0)

  Arthur Montoya

  by Alderson Mercedes from Midland Tx | October 10, 2019

  Arthur always does an exceptional job in making sure the service is fast and effective. Mr. Montoya always making sure my vehicle is picked up, dropped off, washed and ready for business.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Great Service

  by Brenda Wasden from Midland | September 26, 2019

  They couldn't offer shuttle services, eventhough they offer it online. Had to get my husband an uber , which was very inconvenient. Didn't expect that from ANY dealership. Other than that, great service.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (4.0 out of 5.0)

  Jimmy was AWESOME

  by ken hamilton from Arizona | September 18, 2019

  Jimmy was awesome, he did all he could. the service department maybe knowledgable but they seemed overwhelmed ... I would think they needed more mechanics so they can get people in and out faster

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  “Firmware upgrade”

  by Synaptickillfile from Midland, Texas | July 15, 2019

  Dakota Hampton, as always, was timely, pleasant and accurate; I received text updates - but not too many. My vehicle was ready when I arrived, and Mbrace app worked as it should.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Worst Service department

  by Mustafa from Midland. TX | July 08, 2019

  Worst experience I ever had with a Service Department. It’s something I did not expect from a Mercedes-Benz dealership AT ALL. The main reason I bought a Mercedes-Benz is to have an excellent service when I take my car in for service BUT NO, this dealership is beyond incompetent by all means. About two weeks ago I went to this dealership service department to set up an appointment for today 7/8/2019 at 9:00am to reset my Mbrace FOR THE SECOND TIME because my the internet in my Mercedes-Benz is not working, I can’t use the MB apps or the internet Radio which I subscribed for this package and I paid 270$ for it and it’s not working because of this dealership service department incompetents, So I went there and got there at 8:45am and until 3:00pm of the same day they did not get my car into the shop!!! So what’s the Point of setting up an appointment if this dealership service department can’t honor it. Now I don’t know if my car going to get done today or not. This was their last chance with me Definitely Never going to this incompetent dealership service department I’m very dissatisfied.

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  True to the term “earning your business”

  by Jesse holguin from Texas | May 26, 2019

  Special thanks to Frank, Mike, Gerard, and Cathy. After shopping around and looking high and low the best deal was right under our noses in our own backyard

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Excellent Experience!

  by A. Osborne from Midland, TX | April 14, 2019

  Everyone we worked with at Alderson was top notch! Jim Allen worked as our sales associate. He was kind, welcoming, and VERY knowledgeable about the vehicles. Next up, Kathy Vazquez in the finance department explained our options for financing and the additional items we could purchase if we’d like. She was very informative but did not pressure us. Lastly, Jordan Trimble, the product concierge, hit a home run with her friendliness and customer service. She was extremely accommodating and service minded. We appreciate everyone at Alderson Midland for making this car buying experience a truly positive one. We highly recommend this dealership and their team.

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Excellent Service at Alderson in Midland

  by Frankki W from Midland, Texas | April 07, 2019

  Emily Moody made the process of leasing our Mercedes GLC 300 easy and treated us as valued customers. Her customer service was excellent, and I would highly recommend contacting Emily to buy or lease a Mercedes at Alderson.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Peaceful Experience

  by DonA from Midland, TX | March 29, 2019

  I can to the dealership with a problem on my recently purchased MB 300. It was mad stressfu due to the fact l had just gotten out of the hospital. Jimmy Radwanski Was my service provider. He calm, confident and professional demeanor really made this a good experience. Having a car serviced is so often like going to the dentist. A dreadful experience. Let me assure you, this was not. It was amazing.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  New SUV

  by Wb flys from Midland, TX | March 25, 2019

  Your team made the acquisition of a new GLC 300 a smooth and transparent process. We will definitely be using your dealership for our next purchase.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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