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Adams Auto Group Charlotte, NC Reviews & Cars for Sale

6027 N Tryon St Charlotte, NC 28213

(4.8 out of 5) 932 Reviews
189634

ADAMS AUTO GROUP. WHOLESALE AUTO BROKERS. DEALERS FIRST CHOICE. FOR MORE CARS LIKE THIS PLEASE VISIT OUR WEBSITE: WWW.ADAMSOFCHARLOTTE.COM

Call (704) 774-4116
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Adams Auto Group Reviews

Ratings and reviews of Adams Auto Group are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Terrible scammers
    by red head from charlotte nc | August 01, 2020

    Do not go here. Cars are shifty, dry rotted tires, bad brakes, and they don't want to fix anything. Spent almost $20,000 on a lemon. I am reporting them to the BBB, and calling Channel 9. DO NOT BUY FROM HERE

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Owner
    by Azia from NM | July 24, 2020

    Its a scam dealership. Sold me a car as almost new and turned out to be severly damaged and recostructed. Once I called them about it , they won’t return my call. Will get an attorney to sue them

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    WASTED A WHOLE DAY
    by CHRIS from WINSTON SALEM | July 14, 2020

    DROVE 2 HOURS AWAY TO VIEW A CAR WITH INTENTIONS OF BUYING. DEALERSHIP WOULOD NOT MAKE AN APPOINTMENT, WE WAITED OVER AN HOUR ONCE WE GOT THERE JUST TO SEE THE CAR. THEN SPENT ANOTHER HOUR NEGOTIATING TRADE DEAL, THEY LOW BALLED MY TRADE SO WE DECIDED TO PURCHASE WITHOUT A TRADE. AFTER THEY ADDED AN EXTRA 2K ON TOP OF THE BUYING PRICE WE DECIDED WEVE WASTED ENOUGH OF OUR TIME. i WILL NEVER GO BACK HERE!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Car dealer fraudulently charged credit card
    by Paybacktime from Boston | July 08, 2020

    This dealer purposefully submitted wrong Bill of Sale six times and are not returning a $1000 deposit. No legal document was signed, no bill of sale, not purchase order was signed. Avoid this dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Old fashioned used car salesman hustle
    by Chuck-said he was the manager at the South Blvd location from SC | June 05, 2020

    I’m not even sure where to begin. I went to Adams Auto Group on South Blvd and dealt with Chuck. He gave me a trade in value for my vehicle that was comparable to what we had been given at other dealerships, found a vehicle and signed the papers. They told me they had do some bumper and detail work on the vehicle and would call us when it was ready the next day. (Chuck said it was a new vehicle that hadn’t completed the full inspection yet) The next day came and went, never heard from anyone. We called them day 2 and the vehicle still had not been detailed, but we asked about possibly upgrading to a larger and more expensive vehicle with my trade in. Here comes the “fun.” We get 20min away to either get the original vehicle or purchase a different one and Chuck has someone else call us to say he couldn’t get the new vehicle sent over to their location so we needed to drive 45min in the opposite direction to see if we liked it better. We get there, test drive, decide to go with the vehicle there. We get inside and deal with a 21 year old manager that honestly has no clue about cars, customer service or management and he tells us the trade in is not the same there (same company keep in mind) and they were not interested in working out any type of deal. We get back into our vehicle and call Chuck, he said he would not keep the deal that we have IN WRITING any longer, after he had us driving all over NC and proceeded to hang up on me. Keep in mind, Chuck is the manager of one of their Charlotte locations. So, my advise is to go somewhere else, there is something VERY shady about these people and the business they do is a true old fashioned “used car hustle”. The cars look nice, prices seem good, but the business they run is not on the up and up, BUYER BEWARE.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    No help
    by Jim from Rockingham NC | May 29, 2020

    I requested pics and information and a 2018 Honda Accord, I requested the info on 3 different occasions and never got pics and didn’t get the information I requested. These requests were 3 weeks ago with today being 5/28/20 and still don’t have the info or pics.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    The car was already sold...
    by Annoyed.wav from Charlotte, NC | May 28, 2020

    I went to Adams South and was less than impressed. I called at 2pm to check availability of a car. I was told it was still available and I scheduled a kn appointment for 5:30 that afternoon. I drove over an hour to get there and when I did, I was flatly told “oh the car we sold last night.” Seriously? The parking lot was a mess to even try to get into, the lobby had a funky smell and needs more lights, and the customer service was less than desirable. Even if a good deal comes up at this location again, I won’t even consider buying from them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great people and great service.
    by Gary B from Dublin, VA | April 17, 2020

    Drove 2 hours but it was worth it. Big shout out and thanks to Jose and Gary for all of your help in securing my little girl her first car. You guys were super and A !!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Dave R
    by David Robertson from Draper Virginia | March 18, 2020

    Special thanks to Jose. He did a great job of showing the vehicle I was interested in. Came down from Virginia, glad I did. Got a good deal, and easy to deal with. Thanks.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome Experience
    by Amir from Charlotte NC | March 15, 2020

    Amir and Chance are awesome. They really took their time and made sure I knew all my options and exact dollar amount without pressure during the whole buying experience. I wish all dealerships conducted business like these guys. Thanks

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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