Acura Turnersville | Page 24

Acura Turnersville Reviews

Ratings and reviews of Acura Turnersville are from Cars.com

• (5.0 out of 5.0)

  Friendly people, good deals

  by Nikki D from Mantua nj | August 13, 2013

  My recent experience at this dealership couldn't have been better. My salesman, Len Rizzo was like dealing with a family member! He worked so hard to get me the best deal. I had my 8 month old wih me that day too & everyone was so nice, played with him tried to get him to relax, of course he was ready to leave :) Not to mention my beautiful new car, I feel like I made out too good! Thanks Acura of Turnersville

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  Unsatisfied Customer

  by Kelly from Atco, NJ | July 12, 2013

  I recently came to the dealership looking to purchase a 2014 Acura ILX. I had done my research on the car as well as the trade in on my current car and would be making this my 3rd vehicle purchase on my own. I felt like the moment I walked in there that I was looked at as someone who did not know a thing about cars or the buying process and that they were trying to "pull the wool over my eyes". Needless to say, over 3 hours later, I walked out with out a new car and extremely unhappy. The sales rep and manager did not care to listen to what I was looking for or the fact that I wanted to finance not lease - and would not meet me on what they were willing to give me for my trade in - however kept trying to convince me to put down more money towards a lease. Also, I didnt speak with the sales manager until the last half hour, after I had asked to speak with me directly a few times - he spent his time in his office communicating to the sales rep about the deal - which I think is extremely unprofessional. After I left, the dealership continued to call me and email me asking if they could work with me on a deal for the car - of course while asking me to put EVEN more money down towards it. I ended up going to a different Acura dealer a few weeks later and walked out with the car I wanted in the price range I wanted in less than a few hours. I wouldn't recommend this dealership to others nor would I make a return there either for a future purchase.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Nightmare

  by Buyer from South Jersey | July 08, 2013

  Don't be fooled by the "Penske Automotive Reputation" - this was the worst buying experience of my life. Save yourself the trouble and avoid these guys.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  What a great experience

  by Binx from Conshohocken,pa | May 30, 2013

  I was by impressed with Acura of turnersville. It is a large facility but they don't treat you like just another person on the lot. They are certainly not over pushy too. I have been looking for a specific vehicle and they had it. I conversed first with Bev soltoff from Internet sales. She was very inviting and I decided to come see the vehicle. Jay Rubino was my consultant and he was fantastic. Both Brian K and Jay worked with me to get a great deal on the new vehicle and my trade in. All around great!

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  2006 ACURA TL

  by Boris Grinshpun from Langhorne, PA | January 01, 2013

  I bought used Acura TL 2006 from this deallership. The transaction was brisk with no problems. Rashid Nabi was the saleseman worked with me and I was able to negotiate the best posible price for this car. If you want find good quality used car for the beast price on the market the Acura of Turnersville is the way to go.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Avoid this dealer, Do NOT buy from Acura of Turner

  by Acurarbuyer02 from Washington TWP | December 05, 2012

  I was omn market for certified used car and went to accura of Turnersville. Long story short after price negotiation ther proceses my loan. Get my insurance information and registration card for trnsfer registration. They said car will be ready to pick up within half an hour. I have decided to go home for dinner and come back to pick up the car. While I was having my dinner Andrew Fang calledc me and said they already sold the car to someone else. I just can't belive this some one can do that after all proceses has completed. I am trying to submit a formal complain againest Andrew Fang and Phil DeVivo. By the way I got Brand new 2013 car from another dealer from Cherry hill.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great experience

  by SH-AWD Rules from Marlton, NJ | July 29, 2012

  This dealership is part of a very large auto mall, so there are lots of brands in one place. I was looking for a specific certified preowned Acura. I had a friendly, focused sales person, who had just taken the car I was looking for as a lease trade-in. He went in back to get the car, and we took it for a spin on the dealer's test track (yes, they have a test track!) I was there no more than 30 minutes total. The next day they inspected the car to certify it, and gave me a good price as well. I went back the next day to purchase the car and drove away with the car only 35 min. later, very pleased.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Very Poor Customer Care, Avoid this dealership!!!

  by Displeased Consumer from Woodbridge, NJ | May 19, 2012

  Spoke to one of the reps and he told me 2 different stories and 2 different prices for a car of my interest. I could not believe how he back-tracked on the original price and presumed ignorance. He was not willing to listen to my concerns and had bad manners by hanging up on me before I was done speaking. This tells me that they only care about their bottom line and not customer satisfaction. I am highly displeased with Acura Turnersville and would never recommend them to family or friends.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
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