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Action Auto Sales and Finance Inc.

170 W State Rd Lehi, UT 84043

(4.4 out of 5) 99 Reviews
5332342202081414632

Call (801) 653-0313
Hours of Operation
Monday10:00 am-7:00 pm
Tuesday10:00 am-7:00 pm
Wednesday10:00 am-7:00 pm
Thursday10:00 am-7:00 pm
Friday10:00 am-7:00 pm
Saturday10:00 am-7:00 pm
SundayCLOSED

Coming Soon!

Action Auto Sales and Finance Inc. Inventory

Action Auto Sales and Finance Inc. Reviews

Ratings and reviews of Action Auto Sales and Finance Inc. are from Cars.com

Overall
4.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Don't rely on them to call you
    by Taylor from Phoenix, AZ | April 26, 2021

    I was looking to purchase online since I am out of state, I got connected with a sales guy who was super chill and seemed to have wanted to work with me. He sent me videos doing a walk through of the truck I was looking to buy, VERY detailed. As anyone would do, I swung a shot at the price to see where we could negotiate, we ended up agreeing on a price. My problem isn't necessarily with the sales rep, it was that we were back and forth on the finance side trying to figure out how I was to go about purchasing online. Friends and family have purchased online before and said it was very simple, but somehow it was super complicated for this dealership to execute. They were needing me to fly up to sign, which I was unable to do within the next few weeks (hence looking online). However I was more than willing to have it shipped to me. After several conversations with the sales guy, I figured the end result would be me flying up, which is fine. I was told that the next steps was that finance would reach out to me to get the details figured out as well as to submit the deposit, but they never called! A little over 2 days later I got a call from the sales rep, I told him that no one called me, to which he apologized saying they were super swamped (understandable) but then continued to tell me that they had a guy there at the lot that was going to look at the truck. I was confused as I had made it clear days prior that I wanted to buy the truck and was waiting for them to get back to me so I could pay the deposit and figure out the logistics of everything else. He said he "didn't want to make the customer's experience a bad one" by telling him he had someone purchasing it, so he said he'd let them test drive the truck but would call me after. Turns out the guy bought the truck. I understand that no deposit was made prior, however that was on the finance guy for not calling me. Shame on me for relying on them to call me. understand by technicality no deposit was made so it was free game. Just messed up in my opinion that they could have called me even a day after I was told i'd get a call and I would have had locked it down. I lost out on the deal, things happens it's fine but my experience ended sour. However I recognize my review doesn't mean anything to them because they got the sale regardless, so it's no sweat on their back! Very frustrating.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Bought 2 cars with Zach, so great!
    by Ashlyn Murie from Lehi | April 09, 2021

    Bought a car here with the help of Zach, SUCH a great guy. I just knew he was a genuine guy from the start and that he wanted to get me the car I wanted. I got a car, and then I ended up getting rear ended a couple months later and I knew who I wanted to buy my next car from, so I called him up and sure enough! He checks on me and asks how the car is running pretty often, I don’t feel like you find that many places!! Thanks a lot Zach. hopefully I don’t need another car soon, but I know who will be getting my business!

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Do Not Buy from Action Auto!
    by Buyer from So Jordan, Utah | March 28, 2021

    We bought a used car from Action Auto in Orem. Five days after purchase we had a $2200 repair on items that they would have seen and negleted to advise us of and give full disclosure. They also told us they would repair certain items, but never did repair them or did such shotty work that our mechanic had to re-repair their work. They passed the car on an inspection when the blinkers did not work, nor did the windshield wiper pump work and those also needed repair. Those items alone should have prevented a pass on an inspection so it was passed fraudulently. If I could give 0 stars I would. Buyer beware when purchasing a car from a dealership with such low integrity and who will lie directly to your face.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible Experience - Still Ongoing
    by Jayden Judy Spendlove from Saratoga Springs, Utah | December 16, 2020

    If I could leave a 0 star review I would. Terrible experience from the beginning and still ongoing. Bought a car 6 months ago and got my registration back with the wrong name. Had to file to change it and found out it hadn't been transferred to my name because the previous owner and lien holder had not signed the title over to the dealership. Contacted the dealership title department and they said it was getting fixed that week. Several months later and the bank still doesn't have the title from them. I've reached out multiple times and the bank has called several times to try and get it resolved. Still no response or action taken...I will probably seek legal advice soon. Had $6,000 worth of repairs in the first two months and have gotten pulled over twice (the dealership registered it but didn't inform me it wasn't street legal). Hoping this gets resolved soon. It's been a nightmare and a half.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Buyer Beware
    by Dale from Utah | December 09, 2020

    After finding the vehicle we were looking for at Auction Auto in Orem, we made an appointment to make the 200 mile round trip to purchase the vehicle. Upon arriving, our “salesman” pretty much new nothing about our vehicle. The car passed the visual inspection (even though they left dog hair in the back seat) and the test drive, so we decided to make the purchase. We were also pressured to purchase their extended warranty, which I did not want, but ended up paying for anyway. We didn’t have the vehicle two weeks and the AC went out. Took it to our local Chevy dealer, only to find out the vehicle has been in a collision. To date the vehicle has spent about 2 weeks total in the shop AMS out great “bumper to bumper” extended warranty has covered ZERO percent of repairs. Action Auti has said there is nothing they can do because the car passed a third party inspection. To note, their quality third party inspector is Jiffy Lube. I’m sure they are the cheapest around and are not known for their top notch mechanics. Our experience has been a nightmare! From reading the reviews of many other unsatisfied customers, it sounds like our exact problem in not a one time situation. I would never buy a vehicle from these scam artists again and would strongly advise future buyers to read through other reviews and look elsewhere as well. I also believe most of their “good reviews” come from bribing people with a free tank of fuel.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Where actions are NOT loud at all...
    by Unsatisfied from UT Utah | September 20, 2020

    I Recently bought a car from these guys. I walked in there with the intentions of buying a car same day. Overall the experience was not too bad… But the finalization process was unprofessional. I had three different salesman actually helping me as if they were the salesman that were selling me the car… The young kid that actually showed me the car (young Zach) in the first place really didn’t help out much at all. There was another couple of guys that jumped in.. Zach the Elder and Daniel... I was confused about who was taking care of me because the person I talked to was always different. The MAIN REASON IM LEAVING THIS FEEDBACK GUYS.. is Because you tried to throw in some xxxxxxxx charge for a bumper-to-bumper warranty without even asking me and then also I got charge some bogus xxx charge for vehicle theft protection that is probably also unnecessary. Additionally the car wasn’t not clean, totally a half xxx detail job. I came home and finished the job they started MONTHS AGO when it came in for inventory. (I worked As a service writer for Ken Garff Nissan in Orem and I know how detailing should look; also have dealership experience myself) This one salesman (Daniel) argued with me about the windshield trim coming off and said that it was UNNECESSARY. No one wants crap hanging off their car when they drive off the lot! For these reasons I will never buy another car from you guys. I will be going somewhere else… But thank you for giving me the heads up because this was the first time I have ever bought a car from a dealership and now I know exactly what shenanigans to look out for. Thanks to Matt Spencer, who didn’t hook me up, both Zach’s for pointing me the way Daniel, and Daniel... You did a great job being completely un-genuine in your friendliness by being an aggressive salesman when questioning me about the warantee I didn’t want.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Extremely disappointed
    by Ryn from Orem Utah | July 20, 2020

    We bought a car from action auto and are disappointed with what they sold us. We test drove it and looked at it and they said it was inspected before we bought it. The customer service was good. Less than a month later we notice our alignment is way off. We messaged the salesman to find out about repairs and he never got back to us. Going to a different shop we found out that the struts are breaking and will need replaced to have the alignment corrected completely. We called the dealership again because something this bad should have been caught or they misled us in the process. They justified it with it was good enough to pass the inspection even if just barely so that it would fall apart later. They would not compensate us for the alignment, struts, bolts, or tires that will need replaced soon or service through a third party. I would not recommend this place if you don't want to deal with extra problems from lazy inspections.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    "Mechanical Inspection" misses OLD timing belt
    by Car detective from Salt Lake City, UT | June 30, 2020

    We did not look at or purchase the car we asked about - after being told a full mechanical inspection had been done, we got the carfax and called two dealers and one auto mechanic who had worked on car - confirming that the car's timing belt had never been replaced (and now 40K miles overdue.) Car was priced at top of KBB dealer value for good or better condition - a $ 1K timing belt was out of the question. The sales guy was friendly and polite, but not able to give satisfactory answers about condition of the car.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Very disappointed
    by Maddie from Orem, UT | May 09, 2020

    My husband and I bought a car here a few months ago with only 15,000 miles on it. It was supposed to have a clean title, carfax, and 3rd party inspection and we thought all was well. Now we are having to pay replace the brakes, fix the air conditioning, and figure out why there are check engine lights on. When taking to the Honda dealership they told us it was likely in an accident. We called the dealership to see what our options were and they basically told us sorry but there's nothing they can do. We feel like they were very dishonest with us and are very unsatisfied.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Mike and Andre made the car buying process easy!
    by Jason from Salt lake | April 11, 2020

    After searching for weeks online I found the exact car I was looking for at Action auto. It was actually the least expensive of all comparables with literally half the miles. Because of that fact alone I did a lot of due diligence including calling the dealership that leased the car originally to hear them tell me the car never had any problems and was serviced (oil changes etc) on schedule. I test drove the car for half hour and everything seemed great so I took it to a shop that offers a, “check before you buy” service. They said everything looks great! So feeling good about the car I got lunch and went back to the dealership. Andre meet me at the car and was very helpful with a few questions. We went in and got financing approved and thanks to Mikes industry skills he got my bank to match the interest rate that another bank was offering. We did some soft dealing and came to an, “out the door price”. Mike quickly finished the paper work I signed off on the lone and I had an almost new car for half the price of new! We joked around while they detailed the car and then I was on my way home feeling good about the whole low stress process. Thanks Mike and Andre for being professional and courteous!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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