Auto.com

Find your perfect car.

West Side GM Berlin, WI Reviews & Cars for Sale

822 Broadway St Berlin, WI 54923

(4.6 out of 5) 33 Reviews
178240

West Side GM is a small town dealer with big city inventory. We specialize in local, one-owner trades; we know the history of the vehicles we are selling. Friendly service and competitive prices make West Side GM a great place to buy your next vehicle.

Call (920) 354-4047
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-6:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-6:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-4:00 pm
SundayCLOSED
Monday7:30 am-5:30 pm
Tuesday7:30 am-5:30 pm
Wednesday7:30 am-5:30 pm
Thursday7:30 am-5:30 pm
Friday7:30 am-5:00 pm
Saturday8:00 am-12:00 pm
SundayCLOSED

West Side GM Inventory

West Side GM Reviews

Overall
4.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Awesome service experience!
    by Sportsfan from Appleton, WI | August 10, 2018

    I had new tires put on my Chevy Malibu and the entire service team was friendly and professional. They were upfront about the timeline and had an area which allowed me to work. Highly recommend!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Julia Forbeck and her team are Amazing
    by Kathy from Illinois | July 02, 2018

    I bought a vehicle a few years back from Julia and I wanted to take a moment to share how amazing Julia and her team are. They treated me like I was the only customer theret and were professional and attentive. I still have my car and love it. I would go back to Julia to buy a car again and I live in ILLINOIS!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Poor Customer Service
    by Disappointed Car Buyer from Fondy, Wisconsin | March 18, 2018

    I contacted this dealer 2 times using their chat feature. I was eagerly told the car was still available and asked when I could come see them. When I asked some questions I was asked for contact info so a sales person could get ahold of me. I gave them my email address and NEVER heard from anyone at this dealership. They are eager to get all your info and want to know when you can come but THEY don't have the courtesy to contact you back!! Very poor experience!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Very unhappy
    by Marc from Berlin Wisconsin | March 07, 2018

    I was given a trade value on my vehicle and when the time came to do the deal my vehicle was suddenly worth $1,500 less. Kind of poor business because it was a communication error within the company. I ended up purchasing the vehicle because all the paperwork was done and they didn’t give me the option to void the contract.Needless to say it was very unprofessional considering I bought a $71,000 truck from them. I will never go back. I buy/trade 3 new company trucks a year and westside will not be getting my business.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    West Side GM - Best in customer service!
    by Packer Fan from Appleton, WI | February 28, 2017

    West Side GM is genuinely committed to providing the best customer service! We purchased a used Malibu and the entire process was smooth from meeting with Jeff Maldwin to the finance manager. Jeff was very friendly, knowledgeable and walked through all of the details of the car, while being respectful of our time. I highly recommend this dealership for purchasing your next vehicle!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    We love West Side GM
    by D & D Excavating and Landscape Inc. from Appleton,Wi | September 26, 2016

    We have been purchasing vehicles from Westside Garage Inc. for over 15 years both on a business and personal level. From our first purchase to our most recent West Side has treated us well. They have provided us a level of professionalism, attention to detail and service that goes beyond measurable. We recently purchased a business vehicle and a personal vehicle. The personal purchase was very special as it was a surprise gift from my husband. Jeff Maldwin and Julia Forbeck went out of their way to make the event an extraordinary Birthday surprise for me including, at my husband’s request, placing a bouquet of roses in the counsel and it was the first thing I saw when I opened the door of the Tahoe. Finding a dealership with that personal attention to the customer experience is difficult to find today. Getting a new vehicle is a joyous event and West Side delivers. Even the paperwork and technical details are taken care of so the entire closing process is flawless. We have referred our friends to West Side and the feedback is always the same “Great Service” and “Great People”. Even though we drive from Appleton to Berlin to make our purchases, we feel it is well worth the trip to have pick-ups that are dependable and long lasting for our business, and personal vehicles we are proud to drive. It is all about how well we are treated, and West Side and its people have never failed us. Gene and Kathleen Dorn D & D Excavating and Landscape Inc.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome offer
    by aaron29100 from Appleton, WI | May 04, 2015

    I came to West Side to test drive a certified pre-owned 2012 Chevy Sonic 2LT Hatchback that was listed online at an amazingly low price. Tom Hybke provided an excellent shopping experience. The car was in excellent condition, and Tom dropped his already great price on it even lower to compete with the other two dealers I was shopping. Every time one of the other dealers made me a better offer, Tom made his offer better. Tom's final offer was spectacular, but I didn't end up taking it because one of the other dealers offered me a Sonic LTZ (higher trim level), same model year, ~3,900 fewer miles, for only a few hundred dollars more. Although I didn't buy from West Side, my whole experience there was wonderful. Their competitiveness for my business helped me to get the best deal I possibly could from the dealer where I bought my Sonic.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Helpful and friendly dealership
    by happy car shopper from Oshkosh, WI | March 27, 2015

    This is our second vehicle purchase from West Side. They are extremely knowledgeable and helpful. Their service team has always taken great care of us over the years. I highly recommend this dealership and will continue getting all of our vehicles serviced here.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service rocks!
    by Sue from Oshkosh, WI from Oshkosh, WI | March 11, 2015

    Jeff Kapp and his team in the service department are great. They took care of the issues that I had, changed the oil and had me on my way in a timely fashion. While I was there I worked in their very clean and nice waiting area. I will make the 20 min drive from Oshkosh to service my Equinox!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Top Notch Service Department at West Side GM!
    by GB Packer Fan! from Oshkosh, WI | August 27, 2014

    We purchased a used vehicle from West Side GM and continue to have them perform the regular service on it. Their service team always listens to my concerns and takes care of what they need to in a timely fashion. They also have a nice, new waiting area to relax! Get your vehicle serviced here!!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • PreviousNext
    1234
    Displaying 1 - 10 of 33 Reviews