Auto.com
Dealer in Carrollton, TX

Way2Drive

1700 Metrocrest Dr Carrollton, TX 75006

Reviews

Overall
4.1 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities

(4.0 out of 5.0)

Auto plaza
Auto plaza from Pittsburg Tx | January 28, 2019

Did not keep in touch very well. Friendly but also did not inform me of changes for example: when the car sold. Did not offer to show me any other vehicles either.


Customer Service
Quality of Repair
Buying Process
Overall Facilities

Shopped for a used car
Does recommend this dealer.
Did Not purchase a vehicle.

(5.0 out of 5.0)

Great response time!
guillermo from Plano, texas | January 22, 2019

Response time is very good, great costumer service. Unfortunately could not buy the car at this moment, but if i ever get a chance to do so in the future i would for sure buy it from them!


Customer Service
Quality of Repair
Buying Process
Overall Facilities

Shopped for a used car
Does recommend this dealer.
Did Not purchase a vehicle.

(1.0 out of 5.0)

Not worth the visit
bullschuck from DFW, TX | January 11, 2019

So we saw some nice cars for nice prices on cars.com and this company's website. First, the place is kind of sketchy. Lots of cars have a think coating of dust on them, like they've been in this parking garage for years. Did I mention that it's a parking garage, not a lot? Not much light to help you look them over. The car we wanted, turns out it has a problem, it doesn't start. How can you put out a listing for a car that won't even turn over? To their side, the guy was apologetic about it. And he wasn't hiding that there were problems.


Customer Service
Quality of Repair
Buying Process
Overall Facilities

Shopped for a used car
Does Not recommend this dealer.
Did Not purchase a vehicle.

(1.0 out of 5.0)

Car couldn't hit above 40.
Landon Keeler from Winnsboro | August 16, 2018

Said he didn't know the car was messed up. I really don't believe that. somehow i don't think its right to sell me a car that's transmission cant shift beyond first gear. Luckily we charged back and voided the contract with him. STAY AWAY! not worth the gamble


Customer Service
Quality of Repair
Buying Process
Overall Facilities

Shopped for a used car
Does Not recommend this dealer.
Did Not purchase a vehicle.

(1.0 out of 5.0)

Wont touch these guys
ROBERT from terrell tx | March 29, 2018

I had to waste one of my Carfax reports on these guys. Advertised a low mileage vehicle, Carfax said it had over double that mileage years ago. I won't go near a place that is not disclosing the proper mileage of a vehicle.


Customer Service
Quality of Repair
Buying Process
Overall Facilities

Shopped for a used car
Does Not recommend this dealer.
Did Not purchase a vehicle.

(5.0 out of 5.0)

So greatful for Mr. Kevin
Latasha & Sidney Freeman from Crowley Texas | February 15, 2018

Mr. Kevin is one of the nicest people I know always there to help we brought a car and my son had a blow out we called him and without hesitation he gave me a quote and said bring it in he's a true blessing again thank you so much for taking care of our son


Customer Service
Quality of Repair
Buying Process
Overall Facilities

Came in for service or repair
Does recommend this dealer.
Did purchase a vehicle.

(2.0 out of 5.0)

service engine light and air bag light are on now
Billie Lancon from The Colony Texas | December 17, 2017

Bought an 03 Jeep a week ago and after 3 days the engine light came on. Put it on the computer and the codes say the catalytic converter is bad and seat belt sensor is having problems.


Customer Service
Quality of Repair
Buying Process
Overall Facilities

Shopped for a used car
Does Not recommend this dealer.
Did purchase a vehicle.

(5.0 out of 5.0)

Very impressed with Kevin
Lydia C. from Arlington, Tx | October 27, 2017

I just went along with my sidter twice to shop. I was very impressed with Kevin. I just purchased me a new car but what I observed in his dealings with my sister I will get a second car and I will get it from Kevin. With people like him you don't mind buying a used car. He's a man of his word. You can't make everybody happy but I do that Kevin goes out of his way to please hos customer. Don't forget when you're buying a used car you have to take care of the automobile by doing simple things like making sure oil is in the car, tire pressure, when check engine light comes on get it services just to name a few things. You as a customer are responsible for having common sense when buying a "used car. It's not always the businesses fault. Kevin I will get a car from you and I will send people to you. You made a lasting impression on me. Keep up the good work and you will always be blessed.


Customer Service
Quality of Repair
Buying Process
Overall Facilities

Shopped for a used car
Does recommend this dealer.
Did purchase a vehicle.

(5.0 out of 5.0)

A SUV for my son
Latasha Freeman from Crowley Texas | October 25, 2017

you couldn't ask for a more honest and trustworthy man than Mr.Kevin I bought a suv for my son and I have been telling everyone how great of a dealership he has ill be back to get me a everyday car


Customer Service
Quality of Repair
Buying Process
Overall Facilities

Shopped for a used car
Does recommend this dealer.
Did purchase a vehicle.

(1.0 out of 5.0)

Very Sad Situation and unhappy
Kelvin Pryor from Sanger Tx | October 02, 2017

My daughter 18, first car, saved money for 4 months working in a very undisirable work conditions. June, 2017 Went to this place after seeing 1999 Toyota Camry car advertised online. Was a little Leary when drove up to business. Did not look like a car dealership. More like a warehouse/office buildings. Met Kevin. He was nice. Told us car was once his and he sold it to a lady who drove it 3 years and then came back to him to trade in for something different. Told us it had a complete check by his mechanic and everything was great condition. The only problem was motor on passenger side window was out. We paid extra to have that repaired. Purchase was easy cause we paid 2600.00 cash. Signed some papers and off we go. 1st month the handle on passenger door broke. We called and he kept forgetting to order handle, then the anti theft system horn kept going off for no reason. Then the handle on drivers side broke. Still no handle fixed in passenger side. Then problems with battery. 4 months of driving it, less than 300 miles, and on way back from Sonic the car catches on fire and burns up. Thankfully my daughter got out and was not injured. Called Kevin and all he said was sorry no warranty. Did not offer to help her get in a different car or nothing. 2600.00 of her money that she saved gone. Very cute burnt Car sitting in driveway and we can't even get 250.00 for the good parts and great tires. Now this might not be something he knew about when he sold her the car, and yes it's a chance you take when buying a used car, but now she has nothing to drive and he seems to care less. I don't really think that's good business. If I had been him, I would have at least offered to get her in a different car and maybe let her pay it out. Something, not NOTHING. Thanks Kevin for doing NOTHING to help us. Sometimes things and people do not always appear to be as nice as they look or act. Oh and still never got the handle.


Customer Service
Quality of Repair
Buying Process
Overall Facilities

Shopped for a used car
Does Not recommend this dealer.
Did purchase a vehicle.

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