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Toyota of Rockwall Rockwall, TX Reviews & Cars for Sale

1250 E I-30 Rockwall, TX 75087

(3.7 out of 5) 55 Reviews
188678

*Offer does not include tax, title, license or $150 Doc fee. Offer does not include dealer installed options up to $989. Dealer installed options include items such as window tint warranty, a prepaid 2-year/25,000-mile scheduled maintenance plan, lifetime vehicle washes, 4 month 4,000 mile BG Protection Plan. Please see dealer for details. All vehicles are subject to prior sale.

Call (888) 463-1877
Hours of Operation
Monday8:30 am-9:00 pm
Tuesday8:30 am-9:00 pm
Wednesday8:30 am-9:00 pm
Thursday8:30 am-9:00 pm
Friday8:30 am-9:00 pm
Saturday8:30 am-9:00 pm
SundayCLOSED
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday7:00 am-7:00 pm
SundayCLOSED

Toyota of Rockwall Inventory

Toyota of Rockwall Reviews

Overall
3.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    admin. assist.
    by Patty from Greenville | November 01, 2019

    My whole experience was wonderful. Everyone was very nice and pleasant. Russell contacted me and told me he would have someone help and he had Josef help, who did a great job.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    35K service
    by Jeffrey Jones from Forney, TX | October 22, 2019

    Service was well explained and was performed in a timely manner. Possible future service needs were also explained adequately. Everything went well. The facility is professional.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    19 land cruiser
    by Rhonda Jennings from Rockwall Texas | October 12, 2019

    Rhonda Jennings was very professional came out to greet me as soon as I arrived everyone at Rockwall Toyota is very very helpful. She was very easy to work with

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    The Wedding is over
    by Scott A Moore from ROCKWALL | October 12, 2019

    AFTER THE WEDDING!!! Every company should EARN its rating. Why these companies ask customers to rate right after the sell never made sense to me. If you buy an extended warranty from Toyota of Rockwall, it comes from GS ADMINISTRATORS. GS reviews are a MUST READ!!! REALLY, REALLY, NOT good. EMPHASIZE REALLY! I decided to cancel the contracts and have been treated like I just shot their dog at T.O.R and GS ADMIN. They owe me 5k $$$........ And their angry at me? It started with Scott whatever his name is in finance. He wasn’t happy with me cancelling the policy and his attitude was going to make me understand that!!! With Cory (Good for one day only), He told me “I GOT THIS” and “YOU CALL ME ON MY PERSONAL CELL IF YOU NEED TO”. Okay!!! Next day GS tells me they still don’t have the 5K$ in cancellations. I called you and…well…. THAT WON’T HAPPEN AGAIN!!! The follow up is clear. T.O.R quit pushing HIGH PROFIT CRAP TO YOUR CUSTOMER and if you are a customer that bought it, cancel it as soon as possible and TRY to get you money back. GOODLUCK!!! SORRY TOYOTA OF ROCKWALL BUT YOU JUST EARNED IT.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service department.
    by Mick from Rockwall, Tx | October 07, 2019

    Always friendly. They have a nice waiting area. They were very quick. Super nice and polite, they really seem to value their customers and they want to make sure you are satisfied.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Nice!
    by John from Rockwall, TX | October 05, 2019

    Nice facility, I always enjoy my time at Toyota of Rockwall. They took care of my car and made sure it was up and running.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    POTENTAIL BUYER ALERT
    by Toyota from Rockwall tx | September 14, 2019

    GO TO ANOTHER DEALERSHIP Had to approach the huddle of 4 salesman at the door because clearly it was an inconvenience to come to me to look at the truck with me. (Not an inexpensive vehicle by any means). But I was nice because I did stop by in the evening (630p)when I'm sure they would rather be going home. Once in the building they persisted to tell me that my payment expectations were unrealistic because theres no way they could meet my interest rate expectations with a credit score on the brink of 800. After 45 min of dealing with them and being called a liar about what down payment I could afford.(anyone else surely would've walked away at this point, but I drove too far) They finally got to where we wanted to be payment wise, because ofcourse they lowballed my equity. To be expected, however they had given me a higher interest rate, than anticipated, And claimed that was the absolute best they can do, no way it was going lower. And wouldn't use my bank who would have given me a great score in comparison. Rbfcu, which no dealer has ever rejected before. Go to the finance office, and he takes off over a whole point on the interest rate just so I'd buy the warranty. Should they not have been ethical and gave me that interest rate to begin with? I questioned it and got a political run around... such crap. As if lying to my face once wasnt enough, on this adventure. At the end of them detailing the truck I get in and see it has an empty tank so I ask the salesman about the gas tank which is empty.... and he says they dont fill those up. I proceeded to ask why...and yall just dont apparantly. Reminded him I drove from lubbock to buy a vehicle. I've never been treated so much like I had no clue what I was doing, and its disrespectful to the customers. I wanted this truck, Which is why I bought it. The experience was a deterrent.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Justin the service advisor was awesome
    by Scott Barnard from Texarkana, TX | September 06, 2019

    Great service. Fast and pleasant to deal with. Very clean facility and they took very good care of me and my vehicle. Got my Ac fixed and back on the road in a timely manner

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great care visit for my Prius
    by Paul Schumann from Richardson | September 03, 2019

    Everything was quickly done and even the unexpected charges were reasonable. It's a 15 year-old car, and it has been very economical to keep and use.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    1st time Toyota owner
    by Heather from Rowlett | March 15, 2019

    We bought a new 4Runner this past weekend and everyone was extremely courteous and professional. Seth was very patient with my back and forth and multiple questions. He worked extra hard to get this 25 yr loyal Honda owner to come over to Toyota. Congrats on that Seth! When we were going over the 4Runner before we left he got the Ensuite set up and explained everything to us.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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