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Suburban Ford of Sterling Heights Sterling Heights, MI Reviews & Cars for Sale

40333 Van Dyke Sterling Heights, MI 48313

(4.8 out of 5) 1010 Reviews
5edd44cccf96cb2876e85d67f3bdb1b4

Call (586) 838-1960
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-6:00 pm
Wednesday9:00 am-6:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-6:00 pm
Saturday10:00 am-5:00 pm
SundayCLOSED
Monday7:00 am-8:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-8:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-2:00 pm
SundayCLOSED

Suburban Ford of Sterling Heights Inventory

Suburban Ford of Sterling Heights Reviews

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    sold me a lemon
    by trisha dring from CLINTON TOWNSHIP | October 06, 2019

    Bought a car here for 16k. Three weeks later and my transmission blew. I had to get it towed and missed a day of work. there was 3k worth or repairs needed to the car. And its still having issues. All stuff that would have been evident when we bought the car. We were told the car was fine when we got it. The dealership refused to work with us. Don't buy a car here unless you want to get ripped off.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Wasting your time for warranty repairs
    by Big buck billy from Almont mi | December 19, 2018

    Make an appointment for warranty work! Have 34,000 miles , they say a month out wit his December 19. So the day before they call me and say we don’t have any loaners. I say don’t need one keep my appointment. Then they say we just got a big job and can’t fit me in till February . So have a friend call in they say they can fit him in January 6. So know warranty is no good because going over mileage. So would not recommend!!!!!������

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Customer Service!
    by Rebecca Smith from Sterling Heights, MI | December 14, 2018

    The salesman that helped me, Sonny Bandele was fantastic! He was very knowledgeable regarding the different cars and what may/may not work for me. He was polite the whole time and never tried to pressure me into considering something that wasn't right for me or that was outside the financial limits I provided him. My mother was there for support and Sonny told his boss about an issue my mother mentioned she had years ago, and they worked to compensate my mother's poor experience and give me an extra-special one. This is the first time I've done anything with a brand new car, and the first time I've leased a car. I cannot express how appreciative I am that Sonny offered so much kindness and assistance to make this an easy and enjoyable experience for me!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    DISAPPOINTED
    by Sportsfan from Southfield, mi | November 25, 2018

    The salesperson responded right after I'd made an online inquiry so I set a same day appt. Upon arrival, it was so packed that I had to stand. When the salesperson finally greeted me, I was told the vehicle I had driven all the way there for, had a deposit. A simple courtesy call would've sufficed

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    OIL CHANGE
    by retired from Sterling Heights, Michigan | November 13, 2018

    Everything was great, but 2.5 hrs to wait for an oil change at a quick lane is probably not going to keep me coming there on any day I need it faster.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Suburban Chrysler Jeep of Troy
    by Kenneth Jarema from Utica, MI | November 10, 2018

    I had taken my vehicle to another dealership prior to this one. They kept the vehicle for nearly a week and said that couldn't do anything for me. I couldn't have received better service from Suburban Chrysler Jeep. They identified the issue and resolved it completely to my satisfaction. They went the extra mile and checked anything else which could have become an issue. I wish all of my dealings with dealerships were as positive as this one. I will take all of my business to them from this point forward. Cudos.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Paint parking lot scrape on passenger side.
    by Patricia Carter from Sterling Hts, MI | October 30, 2018

    Quick, efficient and friendly service. I was kept informed of the progress of the repair and notified promptly upon completion.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Used Vehicle
    by Douglas Stiff from Sterling Heights, MI | October 30, 2018

    Very nice, professional, courteous and knowledgeable about their vehicles.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Enjoyed my car buying experience
    by Rebecca B. from Washington, MI | October 29, 2018

    Hillary Adam is wonderful! She was really passionate about making us happy. Love my new Ford Escape!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great First Experience
    by Christopher Dennis from Warren, MI | October 29, 2018

    Recently in an accident that totalled the vehicle, and was on the market quickly. Had positive interactions and quick answers from the team to get a deal done before the end of the day.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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