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Steve Landers Toyota Little Rock, AR Reviews & Cars for Sale

10825 Colonel Glenn Road Little Rock, AR 72204

(3.6 out of 5) 63 Reviews
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Here at Landers Toyota, we have made it our mission to excel in customer satisfaction. Exceeding customers' expectations has been a continuous process that began nearly 35 years ago. Our service department is the finest anywhere. We have Toyota Master Technicians and certified Service Advisors who have complete knowledge of Toyotas. Please contact our internet department for great internet deals!

Call (888) 707-3819
Hours of Operation
Monday8:00 am-8:00 pm
Tuesday8:00 am-8:00 pm
Wednesday8:00 am-8:00 pm
Thursday8:00 am-8:00 pm
Friday8:00 am-8:00 pm
Saturday8:00 am-8:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday7:00 am-6:00 pm
SundayCLOSED

Steve Landers Toyota Inventory

Steve Landers Toyota Reviews

Overall
3.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Seem unethical
    by Car buyer from Missouri | December 14, 2019

    I inquired about a vehicle online. At first interactions with the “internet sales manager” Dustin went ok. Then while negotiating I noticed they lowered the price online $1,000 less than the deal they were working on with me. When I asked about why they did this I was told it was an automatic web site price change and that no humans were involved. That didn’t sound believable. They did reduce my price to meet the web site price the next day but things didn’t feel right. Sales rep kept telling me someone else wanted the truck to pressure me. The deal went cold from there. Another sales rep emailed me so I responded that I was still interested. She immediately turned me back over to the original sales guy who told me the vehicle sold a week ago. Now two weeks later the same vehicle is still listed for sale on their web site. When I asked about this the sales rep told me he didn’t know why the vehicle was still showing on the web site since it sold already. Seems odd that he is the internet sales manager and doesn’t know why the vehicle is still listed. I would beware of dealing with Landers in Little Rock. This experience had many feelings of unethical behavior.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Beware
    by Scott from Maumelle, AR | August 01, 2019

    Until recently, my experience with this dealership had been good having bought multiple vehicles from them. However, all that changed in the last month. First, I had a poor experience with the service department as they left the oil cap off when changing the oil before my long summer vacation drive. I contacted them about this but they never replied. Then I had a equally poor sales experience when I received a completely insulting initial offer and, when I expressed my unhappiness, had to deal with a bad attitude from the salesman. Finally, after disposing of a vehicle that I purchased from Steve Landers Toyota, they refused to refund the money I was entitled to for the unused portion of the extended warranty that I originally purchased from Steve Landers. So I say beware!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Don’t believe their website prices.
    by Very unhappy Landers customer from Little Rock, Arkansas | March 21, 2019

    I’ve bought Toyota for decades. I will NEVER deal with any dealership with the Landers name again. I priced a new Tacoma on line and when I enquirered about the truck I was told the website price was incorrect and the price was approximately $3000 more than advertised. And this particular vehicle wasn’t the only one with untruthful prices. I was lied to and blown off by their so called general manager and their internet sales guy. I’ve NEVER given a bad review on sites like this, but I’m going to attempt to talk to Toyota about their scam. Be aware and warn your friends and family about these crooks. Toyota is an awesome product that shouldn’t be represented by con artists like the Landers auto group. I will always buy Toyota, but NEVER from these people again. Stay far away.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    What a joke
    by Joshua from Little Rock, AR | December 11, 2018

    The Service Department here is a joke. I made an appointment for a tire rotation at 11:20 in the morning. At noon, my car was still in line to get into the shop. As a business, if you're running late, notify your customer. As you can imagine, after that, I was very heated being told that they were working on it. I told them to forget it, get my car out of the line and I would bring it to another shop. When I got my car back, they had already thrown up the new sticker, reset the maintenance reminder, and popped my hood. Luckily, the Camry hood latch must be pretty strong because it didn't pop up on the highway on my way back to work. Needless to say, I will NEVER be bringing my car here or suggest this shop for anyone I know. I'll be bringing my business to Caldwell in Conway. They're worth the drive because they treat people right.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Mercedes G-Wagon
    by Ruth Wise from Beaumont MS 39423 | September 15, 2018

    After first contact with the dealership I corresponded through several emails with a Mr. Noel. My request was simple needed to see actual photos of the vehicle advertised. .. he agreed to send and never once sent them or even forward the request to anyone else. After 4 days of NO RESULTS I gave up and began my search elsewhere because if photos was too big a problem then any service if I purchased the vehicle would send Landers Toyota over the deep end. I received a follow up email from a woman named Maria 6 days later after telling her what I needed. ..SHE TOO WENT GHOST? ???? But out of the blue I was again contacted by another salesman who I explained the photo request to and he. .. then... texted me and said the vehicle was found to have serious maintenance issues and was no longer for sale. Not what I wanted to hear but at least he didn't do a WHODINI AND DISAPPEAR!!!!! All I would like to know is WHO POSTS A VEHICLE ON THEIR SUPPOSEDLY GOOD COMPANY REPUTATION FOR SALE WITHOUT FIRST EVEN LIFTING THE HOOD OR KICKING A TIRE TO KNOW THE DETAILS OF WHAT THEY ARE SALING???? THIS is inexcusable especially considering the thesis that was written on the cars.com website describing the vehicle. I'm confused as to what's worse. ... FAILURE TO INSPECT A VEHICLE BEFORE LISTING IT FOR SALE or LIEING ABOUT THE DESCRIPTION TO INSIGHT A PURCHASE RIOT????

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Overall
    by Zack from Tn | August 18, 2018

    Very good all around service, and pricing. Spent little time doing all the paper work and negotiating.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Me. Lewis Jackson
    by Lewis Jackson from Mountain Home, Arkansas | June 28, 2018

    Salesman, Mr Dewond Smith was excellent. Thanks for helping us purchase our new Sienna. You were great and we loved our visit. We will tell our friends to come see you. Thanks again

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Unethical Practices
    by Eli Vega from Eureka Springs, Arkansas | May 23, 2018

    I bought a pre-owned vehicle recently. They intentionally went so fast with the paperwork phase I lost track of what I was signing. They stuck me with the sales tax on my new car---I had to pay $850!!! When I complained about it, they sent me a check for $15.00! That is a very childish and unprofessional action to take! Was what they did legal? Probably. Was it unethical? Definitely.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Good experience
    by G from Pine Bluff, Ar | April 14, 2018

    Great experience! Keith Booth treated us Great! Will be back for another car! They found me exactly what I wanted. No pressure on purchase. Glad this place is here.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Pleasant experience. Large deslership.
    by Richard of Hot Springs from Hot Springs, Arkansas | April 09, 2018

    Shopping for a good friend. Although is a very large dealership they were very courteous and helpful. I see no reason not to shop there.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
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