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Sharp Cars Indianapolis, IN Reviews & Cars for Sale

10320 Pendleton Pike Indianapolis, IN 46236

(4.5 out of 5) 37 Reviews
2329925

Thank you for looking at one of our vehicles at Sharp Cars of Indy. We pride ourselves on having an excellent selection of certified vehicles that fill our customers needs.

Call (317) 348-1203
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Sharp Cars Reviews

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Terrible customer service
    by Jerry from INDIANAPOLIS | August 22, 2019

    If you want to be lied to by a bunch of greasy car salesmen then I guess this is your place. They will tell you anything to get you into a car and not hold onto promises. They dont call you back. And if your car needs to be worked on then it will take a month. Thanks Sharp cars!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Not very responsive
    by John from Indianapolis, IN | March 10, 2019

    Emailed to ask if a car had been smoked in before I made the trip to look at it. Never received a response. I’m not going to drive 3 hours just to find out if a car has been smoked in or not.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Kia Soul
    by Blakeley Walker from Indianapolis, In | January 10, 2019

    I have been impressed by the volume of used cars and the quality and friendliness of all the people who were dedicated to my buying experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Bad Customer Service
    by Grant from Indianapolis, IN | December 27, 2018

    Up to this point in my life, I have always purchased new cars for a variety of reasons including the level of certainty that you walk away with knowing that the car isn’t a lemon. However, this time around, I decided that I wanted a used Ford Flex around the 100k mile mark that was in decent condition. I searched the Indianapolis market for months on a daily basis to try and find the right deal. I had even test drove the car before so I knew exactly what I wanted. Eventually, I found the right deal at Sharp Cars. So I went there on a Saturday and took it for a brief test drive. There were some cosmetic defects but the car seemed functional. I traded my truck in for below what KBB suggested because I knew that I was getting a good deal. I also opted to get the extended warranty coverage in case the car was in fact a lemon. I planned to cancel after a few months if everything worked out which is what the representative had suggested. That was when everything seemed to go downhill. After purchasing the car, the check engine light went on within the thirty minutes that it took to drive home. I took it in the following week and they told me that the catalytic converter and turbo engines needed to be replaced. This was fine with me given that I thought my warranty would cover it. However, apparently the warranty from the outside provider didn’t kick in until 30 days after the purchase for the very reason of car dealerships selling lemons. This meant that I had to come up with a solution directly with the dealership. Sharp Cars wasn’t willing to replace the parts given that it would cost more than the car is worth. They offered to “trade me out of it” which I had never heard before. They essentially were going to find me an equal trade. My first idea was to just take my old truck back. It had only been a week but they claimed they had already sold it off. My second idea was for them to buy another Ford Flex from across town that was also a good deal and then I would buy it off them. They wouldn’t budge on that. It was at this point I asked, can I just have my money back? They could keep the car and I would just look elsewhere. They were unwilling to do that. I was at their mercy while they looked for an alternative at the auction. After two weeks of them looking and finding nothing, I was getting very nervous. They were kind enough to give me a loaner car but I was ready to close this chapter, especially as time progressed. The price that I had paid for the Flex was great and I became increasingly worried they wouldn’t be able to compromise. Eventually, I saw a Subaru Outback at their parent company Capital City Ford. I know in general that Subaru’s are reliable so that I decided to take that. However, I ended up spending much more than I had originally budgeted for. I have waited to write this review for 3 months to see if the Subaru worked and it seems to be fine. This has been a long review but I hope that potential customers get the chance to read this before dealing with Sharp Cars or their parent company Capitol City Ford. Long story short, buying a used car obviously has a certain amount of risk. I thought that I had covered my bases. Clearly I was wrong, perhaps even due to my naivety. I know from working in customer service in my past roles, that it isn’t what happens but how you handle it and they certainly could have done better.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Before you visit, ask if the vehicle runs!
    by Dissatisfied non-customer from Albany, IN | December 01, 2018

    The employees at the Pendleton location need to talk to one another. I called to see if a truck was still for sale. I was told it was, gave my name and phone number, and said I'd come by for a test drive in the afternoon. I drove more than an hour to the Pendleton location, and when I arrived, I was told that the truck doesn't start! The previous day, another potential customer had run into the same problem. At least two employees knew about the problem, but the fellow I talked to hadn't bothered to communicate with them or make sure the vehicle was ready for a test drive. (The place had zero customers when I walked in, so it's not as though these guys were too busy to talk to one another.) Justin had my phone number--he could have saved me 2.2 hours of driving--but that didn't happen. Sharp Cars is positively the least professional or competent dealership I have ever dealt with. They won't be getting my business.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Miss Kay
    by Kay from Indianapolis, IN | December 31, 2017

    Martin, from the pendleton pike location, super nice, excellent customer service , and very knowledgeable. I highly recommend him!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by John Rogers from Indianapolis | December 09, 2017

    I have purchased two vehicles from this dealer. Ryan Shafer is the best sales person that I have dealt with in fifty years of buying card. I highly recommend anyone needing a vehicle to check this dealer out!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Clean place, with enthusiastic staff
    by Robert from Indianapolis, indiana | December 02, 2017

    Very nice looking lot. You walk into the building and see nice cars all around you. All of the staff had smiles on their faces, and were really into helping me out the best way they could. Heather was amazing. Soooooo very helpful, and very informative. You feel like family when speaking with these people. I got the best deal i could ever imagine on my 16' impala. Very quick and simple process. You need a car? This is the lot to see. Thank you sooo much for all of your help Heather.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    i love my car terry mack was a excellent sales guy
    by kimberly williams from indianapolis indiana | June 19, 2017

    Terry mack was a excellent person he has good customer skills

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    I purchased ford econoline van from sharp cars.
    by Brian C. from Greenwood Indiana | February 04, 2017

    Sales staff was friendly and informative. Very modern clean facilities, almost felt as if you were at new dealership. Vehicles are clean well maintained and reasonably priced. I will definitely purchase again in future. Haven't used repair shop yet.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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