Auto.com

Find your perfect car.

Royal Buick GMC Baton Rouge, LA Reviews & Cars for Sale

11055 Airline Hwy Baton Rouge, LA 70816

(4.8 out of 5) 142 Reviews
2036082019614143413

Call (225) 283-0328
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-7:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday7:00 am-1:00 pm
SundayCLOSED

Royal Buick GMC Inventory

Royal Buick GMC Reviews

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Mrs. Brown
    by Cherry Brown from Patterson | September 11, 2019

    Totally unhappy with the service after the sale! No one returns phone calls and the receptionist is very rude. I've called 5 times today and strangely no one answered. Kinda feel like my numbers blocked, only because I keep calling for a license plate I've paid for and I'm currently riding arou d with an expired tag for 2 months now!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Lack of Communication and Service
    by kristy from Baton Rouge, LA | October 22, 2018

    They have the worse communication. I dropped my vehicle off on a Monday because my check engine light was on and they did not tell me when I would have my vehicle back. After calling several times throughout the week, I was getting the run around. They were either out to lunch or they were still trying to figure out the issue. So finally I got a response that Friday stating what was wrong with my vehicle. They told us they had to ordered a part and it would be in Monday. After being aggravated, we just told them to proceed with fixing it. Then that following Monday, they told us they found another issue. Which at this point is ridiculous because it seems like they are still trying to diagnose the issue. We had to asked them for a loner car, of course they did not offer us one. And not to our surprise they told us they did not have any available and that they could set us up with Enterprise. Ridiculous!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    AWESOME SERVICE!!!
    by Kristy Baton Rouge from Baton Rouge | July 20, 2018

    The sales staff were great!!! The vehicles are the cleanest that I have ever seen!! The buying process was very easy and I will be returning for my next vehicle purchase.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    To whom it my concern . It was a great experie usi
    by Dedric Finister from Baton Rouge La | April 24, 2018

    It was a great experience . The ppl the dealership treated me with respect an they talked to me not at me. I¿ would recommend any n everyone go there

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by Jennifer from Baton Rouge, LA | April 13, 2017

    Kathryn was very approachable and easy to work with while not being overly pushy. I appreciated her knowledge of the car and what I was looking for. She was good with her follow up and felt genuinely interested in seeing me get the right car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by John from Baton rouge, LA | April 12, 2017

    They did not give up on my problem with my truck. A short in an electrical system can be very hard to find.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    great service and clean and accomdating
    by Norris from Baton Rouge,La | April 05, 2017

    we have purchased 7 vehicles from you all so I would say we are satisfied YES we will be back at some point

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience
    by ChrisP from Moreauville Louisiana | March 15, 2017

    I had a great experience on my purchase. My salesman, Derrick, was very helpful on getting me and my wife the vehicles we wanted at a price that we wanted. I'll definitely go back for my future purchases.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Capitol GMC AAAAA
    by Pete G. from Baton Rouge, La | March 11, 2017

    One of the most pleasant times I have spent at a car dealership ever. Brad was very knowledgeable on my 2017 Canyon, and a very nice person. I would definitely purchase from Brad & Capitol GMC again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Vehicle Owner
    by BigH from Baton Rouge, LA | March 10, 2017

    Richard Sibley in service department took great care of me and went the extra mile! Capitol GMC is a first rate dealership that also follows through after the sale!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • PreviousNext
    1234...15
    Displaying 1 - 10 of 142 Reviews