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Route 4 Auto Exchange Elmwood Park, NJ Reviews & Cars for Sale

65 Broadway Elmwood Park, NJ 07407

(1.0 out of 5) 1 Reviews
538473520196118143

Call (201) 625-1316
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Route 4 Auto Exchange Reviews

Overall
1.0 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Buy Anywhere Else But Here!
    by Vincent K from Peekskill, NY | August 22, 2019

    ABSOLUTELY DO NOT BUY HERE In ten days I will be making a payment on a vehicle that still cannot be driven! This dealership is negligent at best and deceptive at worst. I test drove an 08 Honda Pilot on August 1st, and during the drive the check engine light came on. We used the dealership's diagnostic scanner and it pulled codes for exhaust issues. The salesperson Karina and I agreed to the sale upon the condition that mechanical issues that the dealership was now aware of would be repaired before finalizing anything so the vehicle would be able to pass New York State inspection. I gave them 5 days to prepare the vehicle and left a deposit. After I returned and was assured the vehicle was repaired, which I could not see for myself since the vehicle was still being detailed, we finalized the deal and after an hours wait or so, I drove the car home. The check engine light came back on during the drive back home proving the issues were not resolved as they were promised to have been and had they been appropriately addressed by the dealer they would have also discovered the safety inspection concerns of the brakes and suspension. When I addressed these concerns with the dealership they promised they would pay for the repairs required to get the vehicle to pass inspection for NYS. When they got the estimate for said repairs, they deflected my concerns to an outsourced customer service person who tried to shift the blame to me and is attempting to coerce me to take a deal that in reality is nothing more than a continuation of ripping me off. This dealer knowingly sold me a car that had issues preventing it from passing inspection against the terms of our deal. They now refuse to make good on the promises they've already made me. I only want them to pay to have the vehicle fixed to the condition that they promised me it was in, the condition they led me to believe I was paying for. You should choose to spend your money literally anywhere else, since it appears that Karina, Nick and Alex choose to sell dangerous, defective vehicles and mislead their customers in order to close those deals.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
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