Auto.com

Find your perfect car.

Rick Hendrick Cadillac Norfolk, VA Reviews & Cars for Sale

6222 E Virginia Beach Blvd Norfolk, VA 23502

(4.6 out of 5) 31 Reviews

PLEASE PRINT THIS AD AND PRESENT TO ***Jeremy Jordan***(our online sales executive)TO RECEIVE THIS SPECIAL ONLINE PRICE AND ANY ADDITIONAL DISCOUNTS FOR OUR CARS.COM CUSTOMERS. ALL OUR PRE-OWNED VEHICLES GO THROUGH A 162 POINT INSPECTION AND SOME CARRY AN ADDITIONAL GM CERTIFICATION WARRANTY.

Call
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-5:00 pm
Tuesday7:30 am-5:00 pm
Wednesday7:30 am-5:00 pm
Thursday7:30 am-5:00 pm
Friday7:30 am-5:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Rick Hendrick Cadillac Inventory

Rick Hendrick Cadillac Reviews

Overall
4.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    2015 F-250 Lariat
    by 2015 F-250 Lariat from Chesapeake, VA | September 14, 2019

    Found the truck by accident on Sunday (dealership closed) at a car show sponsored by another Hendrick dealership next door, was on the lot Monday morning before they opened to test drive it. Had been shopping for a new or nice used truck for 2 years at several other area dealerships without any successful deals but Steve Stone met us on the lot as we approached the truck to look at it. It took some to get it done but he didn't give up and was able to put an acceptable deal together on it.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Steven is awesome!
    by Shawna from Va Beach, Va | September 09, 2019

    Steven was our salesman. He stuck with us through hours of not knowing what we wanted, the grouping hours paid off and my husband got his Escalade! Thank u Steven, will see you soon as we need another vehicle!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience
    by Brad Marino from Virginia Beach, VA | September 06, 2019

    Mr Stone in sales is fantastic. Nice facility. Finance personnel were helpful.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Rick Hendrick Cadillac
    by Brittany Sitar from Chesapeake, VA | September 03, 2019

    We purchased a vehicle from Steven Stone, and were very satisfied. Steven was very professional and made the entire process a great experience. Jeremy Jordan also made the financial portion quick and easy. We would recommend He den my Cadillac Norfolk.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Processing fees are a joke
    by Jay from Nj from New Jersey | December 27, 2018

    I purchased my 2015 Chevy Impala LTZ from Rick Hendrick's Cadillac on 10/25 the sale of the car and the purchasing went smoothly. While waiting for the dealership to complete my tags and titling which their fee to do so was 599$ in which took longer than 30 days and resulted and me having to get a second set of 30-day tags upon waiting for my title and tags to be registered in New Jersey. Just let's say to make a long story short I completed the tag and registration and titling of my car in New Jersey myself which only cost me $151 yet Rick Hendrick's Cadillac charge me $599 and did not complete the registration or tags in the state in which I requested nor did they do it within their initial 30 day window on top of all of that I was sold a car that they never had a title to. According to Virginia state law a transaction for your vehicle cannot be completed unless the title for the vehicle being sold is in hand which it wasn't I didn't learn about any of this until arriving at the DMV in New Jersey while registering my car. Rick Hendrick's Cadillac sold car that they did not have the title to on 10/25 they did not obtain the title until 12/13. So my advice if your buying a Car from them be sure to ask for the Title upfront and registered at your DMV yourself save yourself $599 or whatever the processing fees Maybe. If they tell you they have to charge you the 599 or a processing fee that is complete bull. I would have learned none of this but due to their lack And Timely effort of completing they said processing and tags and registration of my vehicle I was able to peer behind the curtain and see what's actually being charged to Consumers.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome Experience !! This Time ..Thank You
    by Mr.Steven Keeling and Mrs.Lora Keeling from Norfolk Va 23523 | September 13, 2017

    My husband and i was in your facility yesterday ..Our salesman Mr.John J Butler was awesome he treated us like family..He was very polite went over everything with us. I truly appreciate that to the up most. It was a very good experience ..He deserve a raise as good as he is..Gonna tell everyone in my church when they get ready to up grade their Cadillac's to go see Mr.John J Butler Jr . at Rick Hendrick Cadillac He is awesome ...God bless and we are so happy with our Cadillac !!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Rick Hendrick -- for good and great deals.
    by Sumanth from virginia beach, virginia | May 31, 2017

    2 yrs ago i purchased my first car with Rick Hendrick. From the day i first stepped into the show room till to date the service is top notch. staff is polite and courteous. Any service is done promptly without delays.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Superb Service
    by Jeffery from Virginia Beach, VA | May 07, 2017

    Visited the service department and they satisfied my needs without trying to get me to purchase something that I didn't come it to get. Always good to have a good maintenance report. Like going to the dentist and finding out you have no cavities. Hats off to Joe Waller and the service team.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Customer
    by Nancy Hinchy from Newton New Jersey | April 11, 2017

    We were visiting from out of town when we had problem with tire on Thursday afternoon. On star called them we were told they couldn't see us until Monday and we were going home then. Since they are only dealer in area we had to find someone to look at car on star was no help except to say they could try next closest dealer over an hour away.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Customer Service
    by Jeff from Virginia Beach | May 15, 2016

    As usual fantastic service from my advisor Joe. The service cost me more than I had planned seeing I only wanted a yearly inspection and oil change. But he made it as painless as possible.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • PreviousNext
    1234
    Displaying 1 - 10 of 31 Reviews