Auto.com

Find your perfect car.

Muller Acura of Merrillville Merrillville, IN Reviews & Cars for Sale

3301 W Lincoln Hwy Merrillville, IN 46410

(4.2 out of 5) 19 Reviews
2343484

Muller Acura of Merrillville The Dealership Where Your Car Dreams Begin

Call (219) 649-7655
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday7:00 am-1:00 pm
SundayCLOSED

Muller Acura of Merrillville Inventory

Muller Acura of Merrillville Reviews

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Great dealer to do business with
    by Christina from Frankfort, Illinois | January 01, 2020

    Walking in the dealership is beautiful. Fresh baked cookies and a gourmet coffee selection while you wait. The people are so helpful and friendly. They gave me a superb deal on a preowned acura. My only complaint is that they didnt fill the car up with gas!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Love Acura's needed a new one.
    by Linda Bigus from Palos Heights, IL | July 21, 2018

    Glenn Muller is fabulous with us every time we use them. Justing our salesman was MORE than Fabulous!!! He is young, but, he knows his stuff! Thanks, Justin!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent, friendly service.
    by RL Owner from South Bend, IN | January 03, 2018

    They handled my recall professionally and courteously.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome Buying Experience!!!
    by Albert Smith from Merrillville, IN | October 16, 2017

    My wife and I went to Muller Acura and we purchased a 2016 Acura TLX. It was a great buying experience! Mr. Muller himself got involved and gave us an awesome deal! Our salesman Larry Shotwell was awesome also, he made sure we were informed of the features of the vehicle and went over everything thoroughly. Mr. Steve the finance consultant was also a pleasure to work with . I would buy from this dealer again!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    I was looking to buy 2017 Acrua RDX Base Model
    by Jerry from Munster IN | May 22, 2017

    I was looking for 2017 Acrua RDX Base Model, white with beige interior. Muller did not have a white vehicle for 2017. However I was able to drive a 2016 model. The drive was OK. I talked with the manager and sales person but was not able to get a price for 2017 RDX Base. A week later I received a call from Muller of Merrillville asking me if I bought a SUV yet. I noted Know and am still looking. I asked the person who called to give me a price on 2017 RDX Base Model. He said he will get back to me in awhile. I never received a call back giving me a price. I guess it was not important enough top give me the best price.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Beware
    by Jenni from Merrillville, IN | February 23, 2017

    We contacted Muller on their website by scrolling through certified pre-owned RDXs and hitting the big red "button" that says "request Internet price." A Peggy, in Internet sales, responded promptly asking if we had questions but offered no "internet price." After asking, Peggy apologized that the red button doesn't mean a different price than what is shown online. We then received an aggressive price on a new RDX from McGrath Acura in Illinois. We forwarded that email from McGrath to Muller and got an email back that Matt would beat that price by $100. We also emailed with and spoke to Rachel, also in internet sales, and planned to make the one hour forty-two minute drive by making an appointment. Larry in sales called to see what time we would arrive. We met Larry and he showed us a FWD RDX. We pulled out the email as did he, and he got the keys to an AWD RDX as quoted. After test driving, we noticed the vehicle came from an Illinois dealership and thus had a front license plate which I did not prefer. So, we looked at other inventory (base models) to see if there was a color we wanted. Larry got Mr. Muller involved to see about offering us an RDX with AcuraWatch for slightly more than we were quoted by their dealership in writing. Mr. Muller wondered if we had ever heard about an "invoice" when buying a car?! He would not honor the price 3 of his employees were involved with offering in writing in emails and texts. When asked if he would reimburse our gas and time (nearly four hours on the road plus two hours wasted in their showroom) he said no. This was a collasal waste of our time and energy. This type of owner not standing behind his sales people is what gives car dealerships a bad name. We will never give our business to Muller. Beware!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great dealership!
    by IvyK from HazelCrest | November 17, 2016

    Great service, friendly staff. Everyone seems like they enjoy coming to work. And to top it off the facility is beautiful ! You won't be disappointed!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience, very easy to work with.
    by Charles from Chicago, Il | June 30, 2016

    Found the car I wanted on Cars.com and sent them an email. Someone called me within 30 seconds of sending- no exaggerating. Joule, who I believe is in charge of inquiries online, was attentive, responsive and awesome to work with. We essentially got a price negotiated, trade in considered and appointment set up via email and text. All that was left to do was pop into the dealership, give our vehicles the once over and close the deal. Very easy, low pressure and positive experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome Dealership
    by Ruth & Dave from Homer Glen, IL | June 29, 2016

    My husband and I are seniors, we have been to a lot of dealerships in our lives. This is by far the best one ever. From our salesman (Bob Diepan), to the manager Paul Gottlinger, Mike Powell in service (I would like to adopt him), Amy Dance in customer service, and Mr. Muller, they are all so friendly and helpful. The service is also 5 star, we love getting the car washed every time we bring the MDX in for service, they go above and beyond. We moved about an hour away, but would not go anywhere else for service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Jodi H
    by Jodi from Chicago Il | May 19, 2016

    WOW, What a location and staff. Stopped in last Saturday during a big event that I didn't know about. It was crazy crowded and I just wanted to test drive a car. Nice guy brought be around to the RDX I was looking for and we drove it. I was happy and left until today I returned to pick up my new Acura. Nice people and great deal overall. Thank you

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • PreviousNext
    12
    Displaying 1 - 10 of 19 Reviews