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Mercedes-Benz of Little Rock Little Rock, AR Reviews & Cars for Sale

8 Colonel Glenn Plaza Dr Little Rock, AR 72210

(4.4 out of 5) 44 Reviews
211269

Call (501) 205-4587
Hours of Operation
Monday8:30 am-7:00 pm
Tuesday8:30 am-7:00 pm
Wednesday8:30 am-7:00 pm
Thursday8:30 am-7:00 pm
Friday8:30 am-7:00 pm
Saturday9:00 am-7:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:30 am-1:00 pm
SundayCLOSED

Mercedes-Benz of Little Rock Inventory

Mercedes-Benz of Little Rock Reviews

Overall
4.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Oooooh That Smell!
    by Rao Family from Little Rock, AR | September 26, 2019

    After our first nasty smelling vehicle, we were assured it was an isolated incident and purchased another. The new one smells worse than the first. Despite thousands of complaints and class action law suits, Mercedes has done nothing to help. In fact, they want us to have the filter and system cleaned a second time, at our expense. They wouldn't even give us a loaner, and threatened to charge us a storage fee if we left the unbearable vehicle on their premises. Google Mercedes mold smell before purchasing. You just might end up with a stinky vehicle and mold spores blowing in your face. Mercedes will do absolutely nothing for you. They have a design defect, as they attempted to engineer a system that wouldn't leak water on the driveway. Instead, the condensation has nowhere to go and the HVAC system is a mold haven. Disgusting. We should have been finished with Mercedes when they didn't cover the air suspension/struts (also a manufacturers defect) that went out on our previous vehicle. This happened to people we know and countless others complaining of it online. Everything Mercedes tries to engineer differently than other manufacturers is a failure, and they don't back up their product. Mercedes is deceptive and extremely shady. Do your research prior to buying a vehicle from them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Love my car (!!!)
    by Marcus Crawford from Cordova, Tn | May 29, 2019

    Did my financing online had my vehicle shipped...process took (2) days .. .

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service
    by Cary Dunn from Fordyce, AR | May 02, 2019

    Annual service was excellent and loaner car was very much appreciated

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    maintenance
    by Lance Hamilton from little rock , ar | May 02, 2019

    very nice dealership with great customer care. courtesy cars always available

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Kinda Sastisfied
    by Rhonda Pippen from Little Rock, AR | April 29, 2019

    Not everything was done when brought SUV in. I live 3 hours away and will have to take off again to bring back. Nice workers, clean facility. Have recommended this to future customers to buy here.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Owner
    by Ronald Young from Little Rock ,AR | April 27, 2019

    Great Service , professional experience staff dependable helpful

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    GLK 350
    by Bruce Reed from Maumelle, AR | April 27, 2019

    My backup camera stopped working. Come to find out, we purchased this Mercedes from a dealer in Fayetteville, and the camera was after market. Consequently, it couldn?t be fixed and the rep wasn?t able to provide a contact for repair. I?m still without a backup camera.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Loaner....please?
    by Roxanne Smith from Monticello, AR | April 24, 2019

    Each time I go to have my car worked on, I'm not offered a loaner car. I live an hour and a half away so when I travel to have my vehicle serviced, I'm usually also going to doctor appointments. I have asked about this several time why it's so hard to get a loaner. They tell me well you have to ask ahead of time. But when I book the appointment online, getting a loaner is not an option. I'm told you have to call the service person on the side in order to do this. It's very frustrating to have to do all of this. I bought my vehicle because of the sales person. Had I known the service dept was like it was, I probably more than likely not have purchased from Mercedes Little Rock. It's chaotic EVERY TIME I go there.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Caring Service
    by Mickey Drennan from Little Rock, AR | April 22, 2019

    Our service rep, Kym really cares that we are taken care of and in a timely manner. We appreciate her and this dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible experience
    by Buyer beware! from Little Rock, Arkansas | April 19, 2019

    I took my Mercedes glc300 in for an oil change. It has just fallen out of warranty by 237 miles. They broke the computer and it took them 5 hours to fix it and then they said it may happen again and that it was a glitch when they tried to reset the time for the next service. They then tried to charge me for fixing it. I am very uncomfortable with what happened to my car, just when it went out of warranty. I would not recommend this dealer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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